99 Muen-Ngoen Road, Phuket, Thailand 83150

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Phuket Marriott Resort & Spa, Merlin Beach.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
  • Phuket Marriott Resort & Spa, Merlin Beach operates in compliance with Thai government regulations.
  • The use of face masks is recommended for all guests and employees, and the face masks are provided free of charge.
  • Hand sanitizer stations are available in high-traffic areas.
  • Valet service is currently available.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic and high touch points including restrooms, elevators, and door knobs as well as provided hand sanitizing stations.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request. Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, you will receive daily housekeeping service while you are away from the room.
  • All pools are regularly disinfected to ensure cleanliness.
  • All linens are packed in sanitized covers to avoid contamination during transporting.

We are committed to making the amenities and services at our property available to you while complying with local regulations. Here are the operating hours of our resort facilities:

 

  • Fitness Center: Open daily 24 hours access with room keycard.
  • Spa: Open daily 10:00 am - 10:00 pm. Advance reservations recommended.
  • Pools: Open daily 08:00 am - 09:00 pm
  • Beach: Open
  • Kids Club: Open daily, 08:00 am - 08:00 pm 
  • Complimentary Shuttle Service to Patong Beach and Jungceylon (Big C) is operated 4 times everyday, leaving the resort at 10:30 am, 12:30 pm, 04:30 pm and 07:30 pm. At least 3 hours advance reservation is required.

RESTAURANTS & BARS OPERATING HOURS

 

  • Merchant Kitchen: 07:00 am - 11:00 am and 12:00 pm - 11:00 pm
  • Beach Grill: 11:00 am - 11:00 pm
  • D.O.C.G.: 06:00 pm - 11:00 pm
  • Thai Pantry: 06:00 pm - 11:00 pm
  • Phuket Coffee Co: 11:00 am - 06:00 pm
  • The Rum Shack: 11:00 am - midnight
  • Pool Bar: 11:00 am - 07:00 pm
  • The Lounge: 06:00 pm - midnight
  • Sweet Spot Ice Cream Bar: 11:00 am - 06:00 pm

 

All of our venues and banquet spaces operate in compliance with Thai government regulations.

 

Room service is available every day from 06:30 am to 11:00 pm. We also offer to put the foods outside the room if guest requires.

 

We recommend advance booking, use of contactless payments or credit/debit card payments.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

For the health and safety of our associates & customers, the following precautions may be in place during your event:

 

  • Hand sanitizer stations in public areas, event spaces and face coverings available on request for all guests.
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas.

Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event.

All of the precautions are subject to change with updated government guidance.