99 Muen-Ngoen Road, Phuket, Thailand 83150

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Phuket Marriott Resort & Spa, Merlin Beach.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with occupancy limits and revised seating capacities in our restaurants, fitness and spa areas in compliance with Thai government guidance.
  • The use of face masks is mandatory for all guests and employees, and the face masks are provided free of charge.
  • Hand sanitizer stations are available in high-traffic areas.
  • Partitions have been installed at front desks.
  • Valet service is currently available.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic and high touch points including restrooms, elevators, and door knobs as well as provided hand sanitizing stations.
  • Personal Protective Equipment (PPE): All staff members are required to wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All vendors and employees entering the building are getting temperature checks.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request. Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, you will receive daily housekeeping service while you are away from the room.
  • All pools are regularly disinfected to ensure cleanliness.
  • All linens are packed in sanitized covers to avoid contamination during transporting.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: 24-hour access with guest keycard, limited capacity of 7 persons. Face masks and social distancing encouraged.
  • Spa: Open, advance reservations recommended. Limited capacity of 4 persons.
  • Pools: Open
  • Beach: Open
  • Kids Club: Open, face masks required at all times.
  • Shuttle Bus: Operating on revised schedule.
Breakfast and lunch is served at Beach Grill restaurant, and dinner is offered at Beach Grill restaurant and Rum Shack. We do offer buffet breakfast as well as a la carte. Pool bar and Rum Shack are also open for snacks and refreshments.

All of our venues and banquet spaces have been adapted to comply with the local law and are limited to 50% of total capacity and 2 meters between tables. We also have replaced paper menus with QR code information at each venue in order to minimize risks.

Room service is available every day from 6:00 am to 10:30 pm. We also offer to put the foods outside the room if guest requires.

We strongly recommend advance booking, use of contactless payments or credit/debit card payments.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

For the health and safety of our associates & customers, the following precautions may be in place during your event:

 

  • Social distancing measure of more than one meter which may include one-way system, space capacity limits in public areas (e.g. restrooms, lifts).
  • Hand sanitizer stations in public areas, event spaces and face coverings available on request for all guests.
  • Single use cutlery, cups, water bottles/cans, function rooms linen-less table setup.
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas.
  • Food will be pre-boxed/pre-packed with no self-service buffets.
  • Staggered arrivals, departures and breaks. Queuing may be required.
  • Group lead contact details will be kept with our safety and security team for 60 days to support government contact tracing initiative.

Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event.

All of the precautions are subject to change with updated government guidance.