2299 Kuhio Avenue, Honolulu, Hawaii USA 96815

Explore the world, with confidence.

At The Laylow, Autograph Collection, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities. Information on this page is subject to change without notice.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

As outlined in the State of Hawaii's 15th COVID-19 emergency proclamation, all individuals shall wear face coverings over their noses and mouths when in public settings, unless while outdoors when physical distance of six (6) feet from other individuals (who are not members of the same household/living unit/residence) can be maintained at all times. An owner or operator of any business or operation shall refuse admission or service to any individual who fails to wear a face covering, unless an exception applies under this section. Businesses or operations may adopt stricter protocols or requirements related to face coverings and face shields. Please see the State of Hawaii's website for additional information: https://hawaiicovid19.com/.

There is signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and amenities in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in is available via the Marriott Bonvoy™ mobile app.

 

View the video below for Hawaii health & safety travel tips.

We are also monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) statements regarding the coronavirus (COVID-19) and are following guidance, as provided, from these agencies and local health authorities.

Required social distancing guidelines dictate that certain hotel services are currently adjusted or unavailable. Please take a moment to familiarize yourself with these guidelines, which include but are not limited to:

 

  • Six-foot social distancing
  • Wearing an appropriate face covering in all public areas, including the Fitness Center, as mandated by the Mayor for the City and County of Honolulu
  • Thoroughly and frequently washing of the hands
  • Hand Sanitizing stations are available around the hotel
  • Refrain from shaking hands or engaging in unnecessary physical contact
  • Should you become ill, self-isolate, contact local health authorities and notify us immediately. We will promptly undertake additional protocols for your safety and the safety of others.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, and escalators, as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Face coverings: Guests are required to wear face coverings in all public spaces. This includes, but is not limited to, lobby, guest room corridors, elevators, meeting spaces, public restrooms, food & beverage venues, business centers, fitness center. Face coverings may be removed while seated in our restaurant and bar or swimming pool, but guests are expected to keep face coverings on while moving to and from our pool areas.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants in our public spaces, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Housekeeping: Your guest room is your sanctuary throughout your stay with us. As part of our commitment to you, we have deeply cleaned your room in preparation for your arrival. Unless you choose otherwise, we will not provide daily housekeeping service in an effort to maintain a contact-lite experience. If you have any requests, or would like us to service your room, we would be delighted to do so. Simply let us know when you will be leaving for the day and we will do the rest. If you are staying with us a bit longer, we will automatically clean your guest room after every 6th night. We will also check your room every 3rd day as part of our ongoing commitment to everyone's health, safety and security.

While we continue to strictly adhere to the safety protocols which are currently in place for everyone's health and safety, we have started to reopen various hotel services for your convenience and enjoyment:

 

Hotel Services:

 

  • For your dining enjoyment Hideout Restaurant is available for Grab & Go Breakfast and Dine-In Dinner Service. Hours of operation are:
    • Hideout Coffee & Pastries 6AM - 10AM
    • Grab & Go Breakfast: 6AM - 10AM
    • Happy Hour: 5PM - 6PM
    • Hideout Dinner: 5PM - 10PM
    • Live entertainment: 6PM - 9PM
    • All hotel guests receive a 10% discount for Grab & Go Breakfast
  • Pool: 7am - 7pm
  • Fitness Room: 7am - 9pm
  • Gift Shop: Please see the Front Desk.
  • Bell/Valet Service and Concierge have been temporarily suspended


  • Hideout Coffee & Pastries 6AM - 10AM
  • Grab & Go Breakfast: 6AM - 10AM
  • Happy Hour: 5PM - 6PM
  • Hideout Dinner: 5PM - 10PM
  • Live entertainment: 6PM - 9PM
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Depending on member level, guests may receive bonus points, discounts or welcome gift on arrival.
  • Late Check-Out: Gold Elite and above receive 2pm Late Check based on availability
  • Mobile Check-In/Check-Out: Available for all members
  • Mobile Key: Available for all members

Guests planning a trip to Hawaii, or between the Hawaiian Islands, are responsible for reviewing and complying with current government guidance, as this information changes frequently. Please click the link below for information on the Hawaii Pre-Travel Testing Program. For further questions, the State of Hawaii's Safe Travels Program can be reached at info@gohawaii.gov or 1-800-GOHAWAII (1-800-464-2924)

 

Once in Hawaii, please travel pono (responsibly) and follow all current mask and social distancing mandates.

We look forward to welcoming you to our secluded oasis in the middle of Waikiki. To ensure a smooth arrival, please follow these steps.

 

Arrival: If you drive you may drop off your passengers and/or luggage and then proceed to the self-parking facility.

 

Check-in: TransPacific travelers will be asked to validate their quarantine status using the Safe Travels QR code and associated valid picture ID for all guests in the room, ages 5 and over. State of Hawaii residents, whom have not traveled out of state in the last 14 days, will simply need to show a valid Hawaii State ID matching the address on the reservation.

 

During your stay: If you are exempt from quarantine, please enjoy your stay and follow all current mask and social distancing mandates, both within the resort and while exploring our island home. If you are required to quarantine for any reason during your stay, you will be given a single-use key, as you may only leave your room in the event of a medical emergency.