120 Kaiulani Ave, Honolulu, Hawaii USA 96815

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay. Information on this page is subject to change without notice.

Here is what to expect during your stay at Sheraton Princess Kaiulani.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Mobile check-in is available via the Marriott Bonvoy™ mobile app.

  

Valet parking is currently unavailable. Self parking is available for a fee.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, and escalators, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants in our public spaces, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available upon request.
  • Housekeeping:  Your guest room is your sanctuary throughout your stay with us. As part of our commitment to you, we have deeply cleaned your room in preparation for your arrival. Unless you choose otherwise, we will not provide daily housekeeping service in an effort to maintain a contact-lite experience. If you have any requests, or would like us to service your room, we would be delighted to do so. Simply let us know when you will be leaving for the day and we will do the rest. If you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • Pool: Open 8AM-7PM. Relax and refresh poolside. Complimentary pool chairs can be confirmed at the Beach & Pool Desk daily beginning at 8:00 AM on a first come first serve basis (Maximum of 60 Guests). Cabana rentals are available to book on princesskaiulani.ipoolside.com.
  • Fitness Center:  Open 24 hours.
  • Cultural Activities: Activity calendar available at check-in.
  • Spa: Moana Lani Spa at our sister resort Moana Surfrider, A Westin Resort & Spa, Waikiki Beach is open. Learn more

 

In response to the current environment, the hotel will follow enhanced sanitation guidelines and have modified access to menus to include digital menus. Additionally the restaurants only accept room charge or credit card, no cash payments.

  

  • Splash Bar - Open for breakfast, grab & go lunch, and dinner. Join us for happy hour 3pm - 5pm daily and live entertainment 6pm-8pm daily. Hours are 6:30am-8:30pm.

Please note that in-room dining is currently unavailable.

 

For additional dining option please visit our sister resorts Moana Surfrider, The Royal Hawaiian, and Sheraton Waikiki. Visit our Dining page for additional details.

Sheraton Princess Kaiulani is also located within easy walking distance to a variety of dining options throughout Waikiki.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Continental "to go" available in Lobby, based on membership tier.
  • Welcome Gift: Option of points or local amenity, based on tier.
  • Late Check-Out: Based on availability.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Guest Requests: Available.

As of March 26, 2022 the State of Hawaii‘s Safe Travels program for domestic travel has ended. Starting March 26, incoming domestic passengers will not have to quarantine or show proof of COVID-19 vaccination or a pre-travel negative test result, and will no longer be required to create a Safe Travels account with travel details.

  

International passengers to Hawaii should carefully review all U.S. federal requirements and consult with their airline. More information is available on https://www.gohawaii.com/travel-requirements

We look forward to welcoming you to our beautiful resort. To help ensure an enjoyable visit to our beautiful Hawaiian Islands we welcome you to view several videos created by Hawaii Visitors & Convention Bureau on YouTube here.