2259 Kalakaua Avenue, Honolulu, Hawaii USA 96815

Stay Well

Welcome to The Royal Hawaiian, a Luxury Collection Resort, Waikiki.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

The City & County of Honolulu has mandated that face masks be worn at all times in public settings. It is required for all guests and associates to wear a face mask in all indoor and outdoor public areas throughout the resort, and to maintain a social distance of at least 6 feet.


There is signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and amenities in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in is available via the Marriott Bonvoy™ mobile app.

Our valet parking service is currently unavailable. Upon your arrival at our porte cochère, our bellmen will greet you and collect your luggage, and deliver to room or store. After your luggage has been collected, please proceed to our self-parking garage located on Don Ho Lane. Self parking available for a fee.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, and escalators, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Face Coverings: Guests are required to wear face coverings in all public spaces. This includes, but is not limited to, lobby, guest room corridors, elevators, meeting spaces, public restrooms, food & beverage venues, business centers, fitness center. Face coverings may be removed while seated in our restaurant and bar or swimming pool, but guests are expected to keep face coverings on while moving to and from our pool areas.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants in our public spaces, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping: As part of our commitment to your health and safety, we have thoroughly cleaned your room in preparation for your arrival. During your stay, we will provide daily housekeeping service while you are away from the room. If you prefer to limit associate entry to your room, we are happy to notate a preference of no housekeeping services. If you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

 

  • Pool: To meet local guidelines on social distancing, pool reservations are required in advance. Please contact the pool desk for assistance.
    • Our Malulani Pool is open daily from 8:00 AM - 6:00 PM.
    • The Helumoa Playground is open daily from 8:00 AM - 6:00 PM.
    • The whirlpool spas at Helumoa Playground and Malulani Pool are closed until further notice.
  • Fitness Center: Open and requires reservations. Equipment modifications, occupancy restrictions and proper social distancing measures are in place with regular cleaning intervals; there will be some equipment unavailable.
  • Spa: Temporarily closed.
  • Beach: Beach chairs are available for exclusive rental by hotel guests from 8am-6pm, with modified seating for social distancing. Please contact the pool desk to book beach chairs in advance. Please see the City & County of Honolulu's website for public beach information.
  • Cultural Activities available

In response to the current environment, the hotel will follow enhanced sanitation guidelines and have modified access to menus to include digital menus and disposable printed menus.

The Royal Hawaiian showcases continental classics and contemporary Hawaiian cuisines that draw inspiration from our lush tropical landscape. Updated spacious floorplans in our restaurant and bar allow you to enjoy your dining experience at a social distance from other patrons. In addition, our restaurant's menus are available for take away.

 

  • Surf Lanai - Open for Breakfast 6:30 AM - 11:00 AM. As a precautionary measure, we will be eliminating buffet dining experiences.
  • Mai Tai Bar - Open for Lunch and Dinner 11:30 AM - 9:30 PM
  • Mailani Tower will be offering Grab and Go options for our guests who have Mailani Lounge access
  • Azure is currently unavailable
  • The Royal Hawaiian Bakery is currently unavailable
  • Aha 'Aina, a Royal Hawaiian Luau is currently unavailable

Please note in-room dining is currently unavailable.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Elite breakfast available, based on membership tier
  • Welcome Gift: Elite member gift available, based on membership tier
  • Late Check-Out: Based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Guest Requests: Available

Guest planning a trip to Hawaii, or between the Hawaiian Islands, should review current government guidance, as this information changes frequently. Beginning October 15, Hawaii will launch a Pre-Travel Testing Program that provides travelers with an alternative to the mandatory 14-day quarantine.

Please click below for information on the Pre-Travel Testing Program.

Once in Hawaii, please travel pono (responsibly) and follow all local guidelines. For the current government guidance and to access the online travel and health questionnaire please visit Hawaii's official tourism website GoHawaii.com.

All arriving passengers to Hawaii are also required to fill out a mandatory State of Hawaii online travel and health questionnaire. Save time during your arrival screening process by completing it online no sooner than 24 hours before you depart, and please follow all pre-arrival procedures.