2552 Kalakaua Avenue, Honolulu, Hawaii USA 96815

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Waikiki Beach Marriott Resort & Spa.

 

Information on this page is subject to change without notice.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Link to Department of Health: https://hawaiicovid19.com/travel/#travel-FAQs

As outlined in the State of Hawaii's 15th COVID-19 emergency proclamation, all individuals shall wear face coverings over their noses and mouths when in public settings, unless while outdoors when physical distance of six (6) feet from other individuals (who are not members of the same household/living unit/residence) can be maintained at all times. An owner or operator of any business or operation shall refuse admission or service to any individual who fails to wear a face covering, unless an exception applies under this section. Businesses or operations may adopt stricter protocols or requirements related to face coverings and face shields. Please see the State of Hawaii's website for additional information: https://hawaiicovid19.com/.

 

Appropriate signage has been placed throughout the resort to encourage proper social distancing, frequent washing and sanitization of hands as well as articulating the requirement to wear masks at all times. Additionally, seating in public spaces has been appropriately spaced to facilitate social distancing.

Fitness facility will be by reservation with capacity limits as will cultural classes.

Our resort is mobile key and mobile check-in ready and we encourage our guests to take advantage of these contactless options. Mobile check-in and key, service requests, service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

Valet parking will be temporarily suspended and housekeeping services will be by guest request.


View the video below for Hawaii health & safety travel tips.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and seating areas as well as provided more hand sanitizing stations throughout the resort.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. 

 

Face Coverings: Guests are required to wear face coverings in all public spaces. This includes, but is not limited to, lobby, guest room corridors, elevators, meeting spaces, public restrooms and food & beverage venues. Face coverings may be removed while seated in our restaurant and bar or swimming pool but guests are expected to keep face coverings on while moving to and from our pool areas.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities

  • In-room coffee makers are available upon request and will be delivered to the guest room, as will pens, paper and magazines if requested.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request

 

Housekeeping: Your guest room is your sanctuary throughout your stay with us. As part of our commitment to you, we have deeply cleaned your room in preparation for your arrival. Unless you choose otherwise, we will not provide daily housekeeping service in an effort to maintain a contact-lite experience. If you have any requests, or would like us to service your room, we would be delighted to do so. Simply let us know when you will be leaving for the day and we will do the rest. If you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Capacities will be limited and will be available on an easy to use "by reservation" system.
  • Spa: Will be open with limited capacities and increased sanitization and social distancing measures.
  • Beach: Across the street and subject to local laws.
  • Golf: Local Courses Open and subject to local laws.

 

Modified seating for social distancing. Face coverings are required at all times, unless while seated at your pool/beach chair or cabana, or while in the water. Maintaining 6 feet of social distance from individuals who are not members of your household/living unit/residence is required.

Modified operational practices for dining, no self-service buffets, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: 6am - 10am - grab and go options available.
  • Lounge Access: Pool bar open serving light snacks and beverages. No executive/concierge lounge on property.
  • Welcome Gift: Points.
  • Late Check-Out: Available upon request.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Unavailable.
  • Mobile Dining: Available for pick up.
  • Mobile Guest Requests: Available.

Our Hawaii resorts remain open and continue to welcome guests with warm aloha. 

 

The State of Hawaii's Safe Travels program requires proof of full vaccination administered in the U.S. or its Territories or a negative test result prior to your departure to Hawaii to bypass quarantine. On the island of Maui, guests are required to show proof of approved full vaccination along with valid picture identification at each touchpoint to enter indoor areas of entertainment throughout Maui. This includes restaurants, bars, luaus as well as fitness centers and spas, plus many of our resort and island activities.   Children under 12 years old are exempt. 

 

To stay up to date with the latest travel guidelines, including island-specific guidance, please review Hawaii's current travel protocols here and review Maui's Safer Outside program including FAQs here

 

Additionally, due to an increase in cases in local communities, the State of Hawaii has implemented temporary restrictions limiting the size of gatherings. To stay up to date with the latest travel guidelines, please review Hawaii's current travel protocols here.


For guests attending meetings and special events, due to an increase in cases in local communities, the State of Hawaii has implemented temporary restrictions limiting the size of gatherings. For more information on guidelines by island, we recommend visiting the Meet Hawaii site for updates as well as connecting with an individual from our sales teams for specific questions.

We look forward to welcoming you to our beautiful resort. To ensure a smooth arrival, please follow these steps.

 

Arrival: If you drive you may drop off your passengers and/or luggage and then proceed to the self-parking facility.

Check-in: TransPacific travelers will be asked to validate their quarantine status using the Safe Travels QR code and associated valid picture ID for all guests in the room, ages 5 and over. State of Hawaii residents, whom have not traveled out of state in the last 14 days, will simply need to show a valid Hawaii State ID matching the address on the reservation.

During your stay: If you are exempt from quarantine, please enjoy your stay and follow all current mask and social distancing mandates, both within the resort and while exploring our island home. If you are required to quarantine, you will be given a single use key, as you may only leave your room in the event of a medical emergency.