2365 Kalakaua Avenue, Honolulu, Hawaii USA 96815

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time. Information on this page is subject to change without notice.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

The State of Hawaii has mandated that face coverings must be worn when in indoor public areas and appropriate social distancing practices are to remain in place, regardless of vaccination status. Masks are recommended when outdoors in crowded settings.

At our resort, fully vaccinated guests are not required to wear masks in areas such as the pool and pool bars, which are considered outdoors.

For indoor and partially enclosed public spaces such as our lobby and restaurants, all guests, regardless of vaccination status, are required to wear masks.
 

There is signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and amenities in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in is available via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, and escalators, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants in our public spaces, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping: Your guest room is your sanctuary throughout your stay with us. As part of our commitment to you, we have deeply cleaned your room in preparation for your arrival. Unless you choose otherwise, we will not provide daily housekeeping service in an effort to maintain a contact-lite experience. If you have any requests, or would like us to service your room, we would be delighted to do so. Simply let us know when you will be leaving for the day and we will do the rest. If you are staying with us a bit longer, we will automatically clean your guest room after every 6th night

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Pool: Open 7am - 6pm. Modified seating for social distancing. Complimentary pool chairs can be confirmed at the Beach & Pool Desk beginning at 7am daily. Chairs cannot be reserved prior to day of. Paid cabanas and umbrellas can be booked 24 hours in advance. Our whirlpool spa is closed until further notice. Face coverings are required at all times, unless while seated at your pool/beach chair or cabana, or while in the water. Maintaining 6 feet of social distance from individuals who are not members of your household/living unit/residence is required.
  • Fitness Center:  Open 3:00am - 12:00am. Reservations required via Front Desk. Fitness Center occupancy restrictions and social distancing measures in place with regular cleaning intervals. There may be some equipment unavailable.
  • Guest Laundry Room: Open from 6am to 12 Midnight.
  • Spa: Moana Lani Spa is open Wednesday - Sunday 11am - 6pm. Book Online
  • Beach Club Lounge: Temporarily Closed.
  • Beach: Beach chairs are available for exclusive rental by hotel guests from 7am-5:30pm, with modified seating for social distancing. Please contact guest services to book beach chairs in advance. Please see the City & County of Honolulu's website for public beach information.

Updated spacious floorplans in our restaurant and bar allow you to enjoy your dining experience at a social distance from other patrons. In addition, our restaurants menus are available for take away.

In response to the current environment, the hotel will follow enhanced sanitation guidelines and have modified access to menus to include digital menus and disposable printed menus.

 

  • Beachhouse at the Moana - Open for Dinner Wednesday - Sunday 5:00 PM - 9:00PM. Reservations recommended.
  • Veranda at the Beachhouse - Open for Breakfast 6:00 AM - 10:30 AM daily, and for afternoon tea Friday - Sunday 11:30 AM - 2:30 PM. Reservations recommended or tea.
  • The Beach Bar - Open for Lunch and Dinner with live sunset entertainment available nightly. Hours are 11:00 AM - 10:00 PM with live music from 5:00 PM - 10:00 PM. Food service is available until 9:30 PM.

  • Surfrider Cafe - Grab & Go open for Breakfast and Lunch 6:00 AM - 4:30 PM daily.
  • Vintage 1901 - Open for dinner Friday - Sunday 5:00 PM - 9:00 PM with live entertainment by pianist David Swanson.

Please note in-room dining is currently unavailable, and food & beverage consumed in the resort's public spaces must be purchased on property.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Elite member breakfast coupon offered at Surfrider Café for continental breakfast and coffee, based on membership tier.
  • Lounge Access: Not available.
  • Welcome Gift: Option of points or local amenity, based on membership tier.
  • Late Check-Out: Based on availability.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Guest Requests: Available.

Guests planning a trip to Hawaii, or between the Hawaiian Islands, are responsible for reviewing and complying with current government guidance, as this information changes frequently. Please click the link below for information on the Hawaii Pre-Travel Testing Program. For further questions, the State of Hawaii's Safe Travels Program can be reached at info@gohawaii.gov or 1-800-GOHAWAII (1-800-464-2924).

Once in Hawaii, please travel pono (responsibly) and follow all current mask and social distancing mandates.

We look forward to welcoming you to our beautiful resort. To ensure a smooth arrival, please follow these steps.

 

  • Check-in: TransPacific travelers will be asked to validate their quarantine status by logging into the State of Hawaii Safe Travels website and showing associated valid picture ID for all guests in the room, ages 5 and over. State of Hawaii residents, whom have not traveled out of state in the last 10 days, will simply need to show a valid Hawaii State ID matching the address on the reservation.
  • During your stay: If you are exempt from quarantine, please enjoy your stay and follow all current mask and social distancing mandates, both within the resort and while exploring our island home. If you are required to quarantine, you will be given a single-use key, as you may only leave your room in the event of a medical emergency.