2255 Kalakaua Avenue, Honolulu, Hawaii USA 96815

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay. Information on this page is subject to change without notice.

Here is what to expect during your stay at Sheraton Waikiki.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Mobile check-in is available via the Marriott Bonvoy™ mobile app.

  • Pools: Infinity Edge Pool (16 yrs+) and Helumoa Playground are open 8am - 8pm. Complimentary pool chairs are available on a first come, first serve basis. Cabanas and water loungers are also available for rent and can be reserved ahead of time on sheraton.umbrella-finder.com.
  • Fitness Center: Open and requires reservations.
  • Spa: Abhasa Waikiki Spa at our sister resort The Royal Hawaiian, a Luxury Collection Resort, Waikiki is open.
  • Billiards and Shuffleboard:  Available and require reservations.

In response to the current environment, the hotel will follow enhanced sanitation guidelines and have modified access to menus to include digital menus. Additionally the restaurants only accept room charge or credit card, no cash payments.


  • Kai Market - Open for Breakfast 6:30 AM - 10:30 AM
  • RumFire - Open for Dinner 4:15 PM - 11:00 PM with live music in the evenings. Kitchen last call at 9:45 PM. Bar last call at 10:45 PM.
  • Edge of Waikiki - Open for Lunch & Dinner 11:30AM-4:30PM


Please note Leahi Lounge and In Room Dining are temporarily closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Continental breakfast, based on membership tier
  • Welcome Gift: Elite member gift available, based on membership tier
  • Late Check-Out: Based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Guest Requests: Available

As of June 12, 2022 there are no longer any COVID-19 related travel restrictions or testing requirements for inbound travel into Hawaii. For travel from Hawaii to international destinations, please check with your destination country for any entry requirements.


In our hotels, there are two convenient locations available for pre-travel COVID testing: Doctors On Call located at Sheraton Waikiki and Doctors of Waikiki located at Sheraton Princess Kaiulani. Please contact them directly for pricing and testing availability.  


We look forward to welcoming you to our beautiful resort. To help ensure an enjoyable visit to our beautiful Hawaiian Islands we welcome you to view several videos created by Hawaii Visitors & Convention Bureau on YouTube here.