Taking Care of You

Mobile check-in is available via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, and escalators, as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants in our public spaces, to support our already rigorous cleanliness protocols.
• Room Amenities: Disinfectant wipes are available upon request.
• Housekeeping: Your guest room is your sanctuary throughout your stay with us. As part of our commitment to you, we have deeply cleaned your room in preparation for your arrival. Unless you choose otherwise, we will not provide daily housekeeping service in an effort to maintain a contact-lite experience. If you have any requests, or would like us to service your room, we would be delighted to do so. Simply let us know when you will be leaving for the day and we will do the rest. If you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

• Pools: Infinity Edge Pool (16 yrs+) and Helumoa Playground are open 8am - 8pm. Complimentary pool chairs are available on a first come, first serve basis. Cabanas and water loungers are also available for rent and can be reserved ahead of time on sheraton.umbrella-finder.com.
• Fitness Center: Open and requires reservations.
• Spa: Spa Khakara is temporarily closed. Abhasa Waikiki Spa at our sister resort The Royal Hawaiian, a Luxury Collection Resort, Waikiki is open.
• Billiards and Shuffleboard:  Available and require reservations.

In response to the current environment, the hotel will follow enhanced sanitation guidelines and have modified access to menus to include digital menus. Additionally the restaurants only accept room charge or credit card, no cash payments.

• Kai Market - Open for Breakfast 6:30 AM - 10:30 AM
• RumFire - Open for Dinner 4:15 PM - 11:00 PM with live music in the evenings. Kitchen last call at 9:45 PM. Bar last call at 10:45 PM.
• Edge of Waikiki - Open for Lunch & Dinner 11:30AM-4:30PM

Please note Leahi Lounge and In Room Dining are temporarily closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Continental breakfast, based on membership tier
• Welcome Gift: Elite member gift available, based on membership tier
• Late Check-Out: Based on availability
• Mobile Check-In/Check-Out: Available
• Mobile Guest Requests: Available

As of March 26, 2022 the State of Hawaii‘s Safe Travels program for domestic travel has ended. Starting March 26, incoming domestic passengers will not have to quarantine or show proof of COVID-19 vaccination or a pre-travel negative test result, and will no longer be required to create a Safe Travels account with travel details.

International passengers to Hawaii should carefully review all U.S. federal requirements and consult with their airline. More information is available on https://www.gohawaii.com/travel-requirements

We look forward to welcoming you to our beautiful resort. To help ensure an enjoyable visit to our beautiful Hawaiian Islands we welcome you to view several videos created by Hawaii Visitors & Convention Bureau on YouTube here.