2605 Kaanapali Parkway, Maui, Hawaii USA 96761

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay. Information on this page is subject to change without notice.

Here is what to expect during your stay at Sheraton Maui Resort & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • As outlined by the State of Hawaii and Maui County, all individuals shall wear face coverings over their noses and mouths when in public settings, unless while stationary and adequately separated, such as occupying a pool lounge chair, beach chair, or towel. Adequately separated means that a physical distance of six (6) feet from other individuals (who are not members of the same household/living unit/residence) can be maintained at all times. An owner or operator of any business or operation shall refuse admission or service to any individual who fails to wear a face covering, unless an exception applies. Businesses or operations may adopt stricter protocols or requirements related to face coverings and face shields. Please see the Maui County website https://www.mauicounty.gov/ and the State of Hawaii website https://hawaiicovid19.com/ for additional information and the most up to date information as rules have changed frequently.
  • As the island of Maui is still limiting the overall occupancies for restaurants and activities, we highly recommend that guests make reservations for activities, dining and rental cars in advance of their visit. Contact our concierge via email at smc@aqualani.com for assistance.
  • There is signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and amenities in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Mobile check-in is available via the Marriott Bonvoy™ mobile app.
  • Bell service is available upon arrival.

View the video below for Hawaii health & safety travel tips.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, and escalators, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Face Coverings: Guests are required to wear face coverings in all public spaces. This includes, but is not limited to, lobby, guest room corridors, elevators, meeting spaces, public restrooms, food & beverage venues, business centers, fitness center. Face coverings may be removed while seated in our restaurant and bar or swimming pool, but guests are expected to keep face coverings on while moving to and from our pool areas.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants in our public spaces, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping: Your guest room is your sanctuary throughout your stay with us. We have deeply cleaned your room in preparation for your arrival. If you have any requests, we will be happy to assist; simply let us know when you will be leaving for the day and we will do the rest.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Pool: Please be advised that portions of the pool will be unavailable due to scheduled maintenance during February and March. The pool is open 8am-5pm, with modified seating for social distancing. Please contact guest services to book pool chairs in advance, or reserve online at https://sheratonmaui.ipoolside.com/. Please refrain from re-configuring or modify seating arrangements. Whirlpool spa is unavailable. Face coverings are required at all times, unless while seated at your pool/beach chair or cabana, or while in the water. Maintaining 6 feet of social distance from individuals who are not members of your household/living unit/residence is required.
  • Fitness Center:  Open 5am-11am and 4pm-10pm and requires reservations. Fitness Center occupancy restrictions and social distancing measures in place with regular cleaning intervals. There may be some equipment unavailable.
  • Spa: The Spa at Black Rock is open with limited services.
  • Golf: Open; visit https://www.kaanapaligolfcourses.com/ for more information.
  • Game Room: Open with modified hours; please contact Guest Services for reservations.
  • Shuttle: Kaanapali Trolley available, Lahaina Shuttle temporarily not available.
  • Cultural Activities: Modified calendar available.
  • Beach: Beach chairs are available for exclusive rental by hotel guests from 8am-4pm, with modified seating for social distancing. Nightly sunset cliff dive ceremony available. Please see the Maui County's website for public beach information.

As the island of Maui is still limiting the overall occupancies for restaurants and activities, we highly recommend that guests make reservations for activities, dining and rental cars in advance of their visit. Contact our concierge via email at smc@aqualani.com for assistance.

In response to the current environment, the hotel will follow enhanced sanitation guidelines and have modified access to menus to include digital menus and disposable printed menus.

 

We are currently offering the following dining options.

 

  • The Sandbar: Open morning 6:00 AM - 10:30 AM and evening 4:30 PM - 9:00 PM with live music on Fridays and Saturdays. #pupuwithaview at Kaanapali's only lobby bar. Sample craft cocktails and local bites infused with island flavors, and enjoy live entertainment on Fridays and Saturdays, while taking in panoramic views of the Pacific and Kaanapali Beach from a wraparound lanai. In the morning, start your day with housemade pastries and breakfast bites. Proudly brewing Starbucks coffee.
  • Coral Reef: Open for Breakfast, 6:30 AM - 10:30 AM. Located at the bottom of the grand staircase, Coral Reef will provide delicious breakfast daily. There will be a spacious outdoor area to allow you to enjoy your dining experience at a social distance from other patrons. In addition, our restaurants menus are available for take away.
  • Cliff Dive Grill: Open for lunch and dinner 11:00 AM - 9:00 PM. This open-air hot spot serves a range of tempting options inspired by the flavors of Maui right on Kaanapali Beach. Take in the nightly torch lighting and cliff dive ceremony.

  • Mai Tai: Open for lunch 11:00 AM - 4:00 PM. Located steps away from of Kaanapali Beach, Mai Tai is an ideal setting for sipping on your favorite umbrella drink and enjoying tasty poolside bites for lunch.

  • Maui Nui Luau: Wednesdays at 4:30pm. Discover the remarkable stories, history, and culture of the Valley Isle and Kaanapali through the songs and dances of Maui and the Pacific...Discover Maui Nui Luau! Visit https://www.sheratonmauiluau.com/ to book.

  • Dinner Under the Stars: Our Dinner Under the Stars program features three enticing menus, a private butler, and your personal selection of the perfect dining location on our 23 acres of lush foliage and breathtaking ocean views. Call +1 808-662-8186 to allow us to help you plan your perfect private dining experience.


Please note that Teppan-yaki Dan and In-Room Dining is currently unavailable.

 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Continental breakfast to go offered through Coral Reef, based on membership tier
  • Late Check-Out: Based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Guest Requests: Available

Guests planning a trip to Hawaii, or between the Hawaiian Islands, are responsible for reviewing and complying with current government guidance, as this information changes frequently. Please click the link below for information on the Hawaii Pre-Travel Testing Program. For further questions, the State of Hawaii's Safe Travels Program can be reached at info@gohawaii.gov or 1-800-GOHAWAII (1-800-464-2924).

 

Additionally, beginning January 19, 2021, Maui County requires all arriving passengers, 18 years of age or older, to have uploaded the AlohaSafe COVID-19 exposure app or other Google-Apple exposure notification (GAEN) system to their mobile phones. Failure to do so will result in a mandatory 10-day quarantine. For information about AlohaSafe and links to download, go to https://www.alohasafealert.org/. For complete details on this new rule and applicable exceptions visit https://www.mauicounty.gov/.


Once in Hawaii, please travel pono (responsibly) and follow all current mask and social distancing mandates.

We look forward to welcoming you to our beautiful resort. To ensure a smooth arrival, please follow these steps.

 

  • Check-in: Guests will be asked to validate their quarantine status using the Safe Travels QR code and associated valid picture ID for all guests in the room, ages 5 and over. Residents of the County of Maui, whom have not traveled out of state in the last 14 days, will simply need to show a valid Hawaii State ID matching the address on the reservation.
  • During your stay: If you are exempt from quarantine, please enjoy your stay and follow all current mask and social distancing mandates, both within the resort and while exploring our island home. If you are required to quarantine, you will be given a single-use key, as you may only leave your room in the event of a medical emergency.