2605 Kaanapali Parkway, Maui, Hawaii USA 96761

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay. Information on this page is subject to change without notice.

Here is what to expect during your stay at Sheraton Maui Resort & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • As of September 15, 2021, the County of Maui has enacted "Safer Outside." The "Safer Outside" program requires all guests ages 12 and older to provide proof of an approved COVID-19 full vaccination, or a negative COVID-19 test result taken within 48 hours of entry, along with valid picture identification at each touchpoint to enter indoor areas of entertainment throughout Maui County. This includes all indoor restaurants and bars, as well as fitness centers and spas, plus many of our resort and island activities. Children under the age of 12 are exempt. Please click here for information on the County's Safer Outside Program and frequently asked questions, as this information changes frequently. 

  • The State of Hawaii has mandated that face coverings must be worn when in indoor public areas and appropriate social distancing practices are to remain in place, regardless of vaccination status. Masks are recommended when outdoors in crowded settings. At our resort, fully vaccinated guests are not required to wear masks in areas such as the pool and pool bars, which are considered outdoors. For indoor and partially enclosed public spaces such as our lobby and restaurants, all guests, regardless of vaccination status, are required to wear masks.

  • As the island of Maui is still limiting the overall occupancies for restaurants and activities, we highly recommend that guests make reservations for activities, dining and rental cars in advance of their visit. Contact our concierge via email at smc@aqualani.com for assistance.
  • There is signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and amenities in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Mobile check-in is available via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, and escalators, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants in our public spaces, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping: Your guest room is your sanctuary throughout your stay with us. We have deeply cleaned your room in preparation for your arrival. If you have any requests, we will be happy to assist; simply let us know when you will be leaving for the day and we will do the rest.

As of September 15, 2021, the County of Maui has enacted "Safer Outside." In accordance with the County requirement for entrance into The Spa at Black Rock and our fitness center, all guests 12 years of age and older are required to provide proof of an approved COVID-19 full vaccination, along with valid picture identification.

 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Pool: The pool is open 8am-5pm, with modified seating for social distancing. Please contact guest services to book pool chairs in advance, or reserve online at https://sheratonmaui.ipoolside.com/. Please refrain from re-configuring or modify seating arrangements. Whirlpool spa is unavailable. Face coverings are required at all times, unless while seated at your pool/beach chair or cabana, or while in the water. Maintaining 6 feet of social distance from individuals who are not members of your household/living unit/residence is required.
  • Fitness Center:  Open 24 hours. Fitness Center occupancy restrictions and social distancing measures in place with regular cleaning intervals. There may be some equipment unavailable.
  • Spa: The Spa at Black Rock is open with limited services.
  • Golf: Open; visit https://www.kaanapaligolfcourses.com/ for more information.
  • Game Room: Open with modified hours; please contact Guest Services for reservations.
  • Shuttle: Kaanapali Trolley available, Lahaina Shuttle temporarily not available.
  • Cultural Activities: Modified calendar available.
  • Beach: Beach chairs are available for exclusive rental by hotel guests from 8am-4pm, with modified seating for social distancing. Nightly sunset cliff dive ceremony available. Please see the Maui County's website for public beach information.

As the island of Maui is still limiting the overall occupancies for restaurants and activities, we highly recommend that guests make reservations for activities, dining and rental cars in advance of their visit. Contact our concierge via email at smc@aqualani.com for assistance.

In response to the current environment, the hotel will follow enhanced sanitation guidelines and have modified access to menus to include digital menus and disposable printed menus.

 

We are currently offering the following dining options.

 

  • The Sandbar: Open morning 5:30 AM - 11:00 AM and evening 4:30 PM - 9:00 PM with live music in the evenings. #pupuwithaview at Kaanapali's only lobby bar. Sample craft cocktails and local bites infused with island flavors, while taking in panoramic views of the Pacific and Kaanapali Beach from a wraparound lanai. In the morning, start your day with housemade pastries and breakfast bites. Proudly brewing Starbucks coffee.
  • Coral Reef: Open for Breakfast 6:30 AM - 11:00 AM and Dinner 5:30 PM - 9:00 PM. Start your day with delicious a la carte breakfast service and our popular hybrid breakfast buffet. At night, enjoy Pacific Rim cuisine highlighting locally-grown ingredients.
  • Cliff Dive Grill: Open for lunch and dinner 11:00 AM - 9:00 PM. This open-air hot spot serves a range of tempting options inspired by the flavors of Maui right on Kaanapali Beach. Take in the nightly torch lighting and cliff dive ceremony.

  • Mai Tai Bar: Open for lunch 11:00 AM - 4:00 PM. Located steps away from of Kaanapali Beach, Mai Tai is an ideal setting for sipping on your favorite umbrella drink and enjoying tasty poolside bites for lunch.

  • Teppan-Yaki Dan:  Open for dinner Tuesday-Saturday 5:00 PM - 9:30 PM. At Teppan-yaki Dan, skilled chefs prepare fresh lobster, steak and more right before your eyes. The restaurant also offers a wide selection of sakes and fine wines to complement your entree.

  • Maui Nui Luau: Mondays and Wednesdays at 4:30pm. Discover the remarkable stories, history, and culture of the Valley Isle and Kaanapali through the songs and dances of Maui and the Pacific...Discover Maui Nui Luau! Visit https://www.sheratonmauiluau.com/ to book.

  • Dinner Under the Stars: Sheraton Maui Resort & Spa offers guests an exclusive dining experience. Relax in the privacy of our beachfront dinner bungalow and indulge in a customized menu, with island-inspired ingredients, for up to four guests. For more information and reservations, email dinnerunderthestars@sheraton.com

  • Black Rock Shave Ice:  Open daily 11:00 AM - 5:00 PM. Cool off with Hawaiian style shave ice, a local favorite. Offering over 30 flavors!

  • In-Room Dining:  Available for Breakfast and Dinner

 

 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Continental breakfast to go offered through Coral Reef, based on membership tier
  • Late Check-Out: Based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Guest Requests: Available

Guests planning a trip to Hawaii are responsible for reviewing and complying with current government guidance, as this information changes frequently. Please click the link below for information on what's required for travel to Hawaii.

  

Maui County recommends all arriving passengers to have downloaded the AlohaSafe COVID-19 exposure app or other Google-Apple exposure notification (GAEN) system to their mobile phones. For information about AlohaSafe and links to download, go to https://www.alohasafealert.org/

  

Once in Hawaii, please travel pono (responsibly) and follow all current mask and social distancing mandates.

We look forward to welcoming you to our beautiful resort. To ensure a smooth arrival, please follow these steps.

 

  • Check-in: Upon check-in at the resort, we are required to validate your quarantine status. Guests arriving on a domestic transpacific flight will do this by logging in to the Hawaii Safe Travels website and displaying the QR code page, along with a valid picture ID for each traveler. Guests arriving in Hawaii on a direct international flight will do this by showing their passport and boarding pass. State of Hawaii residents, whom have not traveled out of state in the last 10 days, will simply need to show a valid Hawaii State ID matching the address on the reservation.
  • During your stay: If you are exempt from quarantine, please enjoy your stay and follow all current mask and social distancing mandates, both within the resort and while exploring our island home. If you are required to quarantine, you will be given a single-use key, as you may only leave your room in the event of a medical emergency.