2365 Kaanapali Parkway, Maui, Hawaii USA 96761

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. Here are some of the key changes you can expect from your stay at Westin. For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our resort to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key and service requests delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public areas.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

 

  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • Housekeeping services available daily


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Reserve times - limiting guests to maintain physical distance
  • Spa: Available by reservation
  • Beach: Public access
  • Kids Club/Playground: Currently closed
  • Shuttle: Shuttle services available with appropriate seating to maintain physical distancing
Modified operational practices for in-room dining, no self-service buffets, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at Mahele Eatery.
  • Welcome Gift: Contactless gift.
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Dining: Available.
  • Mobile Guest Requests: Available.
Guest planning a trip to Hawaii, or between the Hawaiian Islands, should review current government guidance, as this information changes frequently. Beginning October 15, Hawaii will launch a Pre-Travel Testing Program that provides travelers with an alternative to the mandatory 14-day quarantine.

Please click below for information on the Pre-Travel Testing Program.

Once in Hawaii, please travel pono (responsibly) and follow all local guidelines. For the current government guidance and to access the online travel and health questionnaire please visit Hawaii's official tourism website GoHawaii.com.
All arriving passengers to Hawaii are also required to fill out a mandatory State of Hawaii online travel and health questionnaire. Save time during your arrival screening process by completing it online no sooner than 24 hours before you depart, and please follow all pre-arrival procedures.