806 Main Street, Houston, Texas USA 77002

Stay Well

Welcome to JW Marriott Houston Downtown.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Hotel has signage throughout reminding guests to maintain social distancing and adhere to elevator occupancy limits in compliance with local and state mandates. Partitions are installed at front desk.

In keeping with Marriott's Commitment to Clean, the Hotel has made several enhancements to it's cleaning practices throughout the property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: The Hotel has increased the frequency of cleaning and disinfection, particularly in areas of high traffic including; restrooms, elevators, lounge, lobby and fitness center as has provided more hand sanitizing stations throughout.
  • Personal Protective Equipment (PPE): Staff members are temperature checked daily and are required to wear PPE (e.g., face coverings, gloves, etc.) appropriate to the activities they are performing and based on direction of local authorities. Guests are currently required to wear personal face coverings, that comfortably fit over both the nose and mouth, when in public spaces.
  • New Cleaning Technology: The Hotel is utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants and self cleaning elevator buttons, to support the already rigorous cleanliness protocols implemented.


Room Amenities

 

  • In-room iPads are currently unavailable. Guests can take advantage of contact-less in room dining options.
  • Disinfectant wipes are available in guest rooms and complimentary disposable face masks are available at the front desk.
  • Robes and slippers are currently not provided in guest rooms, but are available by request.

The Hotel is committed to making the amenities and services at the property available while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications that have been made include:

 

  • Fitness Center: Open, face masks required at all times.
  • Spa: Currently open Thursday-Sunday, by appointment only.
  • Main Kitchen/806 Lounge: Food and Beverage are available for take-out daily. Dine-in available Friday through Sunday.
  • Courtesy Vehicle: Currently Unavailable
  • Lounge: Open, face masks required for entry, no food and beverage services available
  • Valet: Open and fully operational

The Hotel is committed to making dining options at the property available to guests while complying with local regulations.

 

  • Main Kitchen/806 Lounge: Open for Take-Out daily from 7:00am-10:00pm, Dine in available Friday through Sunday
  • In Room Dining: Contactless delivery utilizing single use packaging available daily from 7:00am-10:00pm
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: The Hotel is not offering breakfast as a reward at this time
  • Lounge Access: All guests that book a Lounge/Club level room along with Bonvoy Members x1 and higher will receive lounge access.
  • Welcome Gift: The Hotel is offering 1,000 bonus points
  • Late Check-Out: The Hotel is honoring this requesting based upon availability
  • Mobile Check-In/Check-Out: Guests are able to alert the hotel to their anticipated arrival and departure, however, mobile check in and out are not available at this time.
  • Mobile Key: The Hotel is not offering mobile key as a reward at this time
  • Mobile Dining: The Hotel is not offering mobile dining as a reward at this time
  • Mobile Guest Requests: Connect with the Hotel via the BonVoy app to request items needed