1777 Walker Street, Houston, Texas USA 77010

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Marriott Marquis Houston.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
The hotel is pleased to offer many contactless options for service that will provide you with additional peace of mind. Mobile Key allows you to bypass the Front Desk for check-in by using the Marriott Bonvoy app. You can also use the app to order Fresh Bites and chat with our team to make requests throughout your stay. All deliveries to your room will be contactless. Our staff will knock on your door and announce themselves. Items will be bagged and left at the entryway. Staff will remain 6 feet away to offer additional assistance. During your stay, you will notice signage and floor decals with social distancing requirements. We appreciate your assistance in following them and encourage you to report any concerns to hotel management during your stay.

Cleaning enhancements include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Pools: Open daily from 7am-10pm. Whirlpool is currently closed.
Pure Spa: Open Thursday-Sunday
Valet Parking: Available on Friday & Saturday evenings. Self-parking available at all times.
Fitness Center: Available 24 hours per day
M Club Lounge: Currently closed
We are pleased to offer four unique dining options throughout the hotel. Per State of Texas guidelines, capacity at our indoor dining venues has been reduced by 50%. Please observe all posted signs regarding social distancing & face covering requirements.

Biggio's (Sports Bar & Restaurant): Mon-Thurs: 12pm-10pm / Friday: 12pm-11pm / Saturday: 11am-11pm / Sunday: 11am-10pm
High Dive (Pool Bar & Grill): Mon-Fri: 12pm-8pm / Sat & Sun: 11am-8pm
Texas T (Coffee Shop): Mon-Fri: 6:30am-11am / Sat & Sun: 6:30am-12pm
Fresh Bites, In Room Dining: 7 days per week: 7am-11pm

Please note Walker Street Kitchen, Cueva, and Xochi are currently closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Not available.
  • Lounge Access: The M Club Lounge is currently closed. All qualifying members will receive 250 Bonvoy points per night.
  • Welcome Gift: For qualifying members, a welcome gift containing snacks & refreshments will be provided at the time of arrival.
  • Late Check-Out: Late check out benefits are honored in accordance with membership tier and based on availability.
  • Mobile Check-In/Check-Out: Available to all guests via the Marriott Bonvoy app.
  • Mobile Key: Available to all guests via the Marriott Bonvoy app.
  • Mobile Dining: Available to all guests via the Marriott Bonvoy app.
  • Mobile Guest Requests: Available to all guests via the Marriott Bonvoy app.
Our rooftop Lazy River and Infinity pools are open year round for your enjoyment. Hours of operation are 7am-10pm 7 days per week. All pool furniture has been arranged in groupings of 2 or 4 chairs and spaced 6 feet apart from other seating. We ask guests not to move furniture. In accordance with State of Texas regulations, we require guests to wear face coverings at all times except when seated in their chairs or in the pools. On weekends, individual lounge chairs can be reserved in advance for a fee. You must be a registered guest of the hotel to reserve chairs in advance.
For more information on The Houston Clean Pledge, please visit Houston Clean site.