1200 Lake Plaza Drive, Spring, Texas USA 77389

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Houston CityPlace Marriott at Springwoods Village.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • All Associates will be wearing PPE including but not limited to face masks and gloves.
  • Focused training for our Associates on latest CDC guidelines & best practices from Marriott International.
  • All Associates will undergo a daily symptom check.
  • Refreshed training for all staff on social distancing, sanitation procedures & health-minded service.
  • Public Space & elevator sanitation program implemented.
  • Departing Guest room held for waiting period prior to cleaning and making the room available to the next guest.
  • Stayover cleaning suspended to limit in-room interactions and potential spread between guest rooms.
  • Strengthened partnership with Ecolab, a national cleaning chemical supplier to increase training and ensure latest science is part of our cleaning routine.
  • Strong supply of PPE for Associates to ensure effective spread mitigation. Including fresh face masks and changing gloves routinely throughout the day.

Housekeeping Service:
Regularly scheduled housekeeping services have been suspended to limit potential exposure. Please contact the front desk if you request to have fresh linens and amenities delivered to your room. If you would like our staff to refresh your room, please contact the front desk for this additional service. We require that guests be out of their room for a minimum of one hour prior to a housekeeping refresh.

 

  • If you have trash to be picked up, please leave your trash can outside your door and our staff will retrieve and leave you a new liner with your trash can.
  • If at any time a staff member is requested or required to enter your guestroom for maintenance issues, we will require all guests to vacate the room for a minimum of one hour prior to service.
  • For extended stay guests, our housekeeping department will arrange for a scheduled refresh service for your room.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open - mask required - social distancing requirements in place
Shuttle: Not available at this time
Parking: Self Parking only available. Overnight parking - $22.00
Valet services: Closed.
Restaurant: Open for Breakfast & Dinner only- Monday thru Friday
Breakfast, Lunch and Dinner - Saturday & Sunday
Lounges: Open, masks required for entry.
Our Restaurant and Lounge is open:

Monday thru Friday: Breakfast and Dinner.
Saturday and Sunday: Breakfast, Lunch and Dinner.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Limited menu - cooked to order
  • Lounge Access: Access 24 hours to MClub Lounge
  • Welcome Gift: Standard member offerings
  • Late Check-Out: Upon Request
  • Mobile Check-In/Check-Out: Yes.
  • Mobile Key: Yes.
  • Mobile Dining: Yes.
  • Mobile Guest Requests: Yes.
We have updated our Meeting Space capacity chart to meet the Social Distance guidelines. If you have any questions, please contact our Sales team at +1 281-350-4000 ext= 4910.