2900 Briarpark Dr., Houston, Texas USA 77042

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Houston Marriott Westchase.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Covid-19 Hotel Protocol/ Precautions as of 8/1/2020

Guest Rooms:
  • Enhanced cleaning with special attention on "high touch" areas
    • Door handles
    • Light and lamp switches
    • Thermostats
    • Refrigerator doors
    • Phones
    • Drawer pulls
    • In-room safe fronts and key pads
    • Alarm clock
    • Faucet and shower handles
  • Television remotes-disinfected and sealed in one-time use plastic sleeves
  • Glassware replaced with individually wrapped, one-time use plastic cups
  • Hotel collateral, including writing pads, pens, magazines, menus and directories removed
  • Packets of individual antibacterial wipes provide to guest at check in
  • Guestrooms not enter by staff for length of guest's stay, other than emergencies
  • Guestroom amenities available at hotel front desk or provided via "no contact" delivery
  • Guestrooms clean 24 hours or greater after guest's departure
Public Area:
  • Enhanced lobby/public space cleaning with special attention on "high touch" areas
    • Door handles/handrails
    • Light and lamp switches
    • Phones
    • Check-in/check-out counter
    • Lobby seating and tables
    • Bell carts
    • Elevator call and floor selection buttons
    • All surfaces in public restrooms
  • Lobby staff wearing face covering masks and gloves
  • Guests/customers to wear face coverings
  • Signage promoting social distancing and personal hygiene
  • Floor markers promoting social distancing
  • Maximum elevator capacity signs
  • Designated "Entry Only" and "Exit Only" exterior doors
  • Front desk agents work behind plexiglass shields
  • Guestroom keys sanitized between uses
  • Shuttle Van service suspended at this time
Fitness Center/Swimming Pool:
  • Workout equipment positioned to promote social distancing
  • Signage promoting social distancing and personal hygiene
  • Schedules controlling guest use of equipment and swimming pool usage.
  • Cleaning of equipment between scheduled guest usage.
  • Fitness/pool attendant face covering and gloves
Restaurant/Bar: (once reopened)
  • Host/cashier working behind plexiglass shields
  • One-time use paper menus
  • Promotion of take away food and in-room dinning
  • Tables positioned to promote social distancing
  • No "at the bar" seating
  • Wait staff wearing face covering masks and gloves
  • Services items (trays, water pitchers, check presenters, etc..) designated for one waiter use
  • Individually portioned condiments (salt, pepper, butter, jelly, salad dressing etc..)
  • Self-service buffets not available at this time.
COVID-19 Hotel Protocol/ Precautions as of 8/1/2020

Guest Rooms:
  • Enhanced cleaning with special attention on "high touch" areas
    • Door handles
    • Light and lamp switches
    • Thermostats
    • Refrigerator doors
    • Phones
    • Drawer pulls
    • In-room safe fronts and key pads
    • Alarm clock
    • Faucet and shower handles


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Fitness Center/Swimming Pool:
  • Workout equipment positioned to promote social distancing
  • Signage promoting social distancing and personal hygiene
  • Schedules controlling guest use of equipment and swimming pool usage.
  • Cleaning of equipment between scheduled guest usage.
  • Fitness/pool attendant face covering and gloves
COVID-19 Hotel Protocol/Precautions as of 8/1/2020

Restaurant/Bar: (once reopened)
  • Host/cashier working behind plexiglass shields
  • One-time use paper menus
  • Promotion of take away food and in-room dinning
  • Tables positioned to promote social distancing
  • No "at the bar" seating
  • Wait staff wearing face covering masks and gloves
  • Services items (trays, water pitchers, check presenters, etc..) designated for one waiter use
  • Individually portioned condiments (salt, pepper, butter, jelly, salad dressing etc..)
  • Self-service buffets not available at this time.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Currently Suspended
  • Lounge Access: Lounge Currently Closed
  • Welcome Gift: Currently Available as Bonvoy Points
  • Late Check-Out: Based on availability
  • Mobile Check-In/Check-Out: Currently Suspended
  • Mobile Key: Currently Suspended
  • Mobile Dining: Currently Suspended
  • Mobile Guest Requests: Currently Suspended