P.O. BOX 71, Red Sea, Egypt

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

 

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay.

 

Here is what to expect during your stay at Sheraton Soma Bay Resort.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

 

  • All associates wear a face mask as part of their uniform. Guests are welcome to wear personal face masks and gloves and should abide by local regulations. Personal face masks and additional amenity items such as hand sanitizer, disinfecting wipes and gloves, are offered where available.

 

  • Transparent screens, plexiglass shields or other physical barriers were installed in areas such as front desk, and food stations.

 

  • We minimized items (e.g., condiments, silverware, glassware, napkins, etc.) in guestrooms and on tables to allow for effective disinfection in between each guest. Sealed, packaged.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Every guest room is thoroughly cleaned and disinfected prior to your arrival.  We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, face masks required at all times.
  • Spa: Closed.
  • Beach: Open.
  • Pool: Open.
  • Kids Club/Playground: Closed until further notice.
  • Shuttle: Operating on Normal Schedule.

Our main restaurant is serving:

 

  • Breakfast from 07:30 AM until 10:30 AM.
  • Dinner from 19:00 PM until 22:00 PM served buffet style.

 

The Beach Restaurant is serving:

 

  • Lunch from 12:00 PM till 15:00 PM in a la carte & set menu style.

 

Lobby Bar is operating from:

 

  • 08:30 AM until midnight and the beach bar is opening from 09:00 AM until sunset.

 

Additional Notices:

 

  • Room Service is serving limited items only and operating normally 24 hours.

 

  • Transparent screens, Plexiglass shields were installed in food stations.

 

  • We minimized items (e.g., condiments, silverware, glassware, napkins, etc.) in guestrooms and on tables to allow for effective disinfection in between each guest. Sealed, packaged.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: We offer breakfast for Platinum, Titanium and Ambassador Elite membership levels.
  • Welcome Gift: We offer Welcome Gift for Platinum, Titanium and Ambassador Elite membership levels.
  • Late Check-Out: We offer Late Check-Out for all Elite membership levels.
  • Mobile Check-In/Check-Out: Mobile Check-In/Check-Out for all Elite membership levels.
  • Mobile Guest Requests: We offer Mobile Check-In/Check-Out for all Elite membership levels.