13101 Worldgate Drive, Herndon, Virginia USA 20170

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Washington Dulles Marriott Suites.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
There is signage throughout the hotel reminding guests to maintain social distancing. The fitness center has signage posted regarding cleaning protocols and occupancy limits. We offer mobile check-in and mobile key as well as contactless delivery of all requested items.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfectung, particularly in areas with high traffic including restrooms and elevators as well as providing more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members are required to wear PPE at all times (e.g., masks, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings throughout all public areas.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Guest Room Information: Guest Rooms are vacant for a minimum of 48 hours between each guest. Housekeeping service is provided upon request. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, face masks required at all times except during your workout.
Airport Shuttle: Operating on the hour and 1/2 hour between 7am-10pm daily upon request. Face masks are required.

Restaurant: Open for to go breakfast with limited hours and menu.
Lounge: Open Monday - Thursday evenings with limited hours and to go menu.

 

Numerous dining options also located within steps of the hotel.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Hotel is offering a complimentary continental breakfast for Platinum, Titanium and Ambassador level guests.
  • Lounge Access: Hotel does not have a concierge lounge/M Club.
  • Welcome Gift: Hotel is providing the point options in alignment with program benefits.
  • Late Check-Out: Hotel honors late check requests in alignment with the program benefits.
  • Mobile Check-In/Check-Out: Hotel offers mobile check-in/check-out.
  • Mobile Key: Hotel offers mobile key.
  • Mobile Dining: Hotel will offer mobile dining when the restaurant re-opens.
  • Mobile Guest Requests: Hotel participates in mobile chat and mobile guest requests.