5875 Falls Avenue, Niagara Falls, Ontario Canada L2G 3K7

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Fallsview Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
We are taking the following measures to ensure the health & safety of our guests during their stay. Measures include cashless payment, signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacity reductions in our restaurants in compliance with physical distancing guidelines. Mandatory masks and social distancing are required at all times. 
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. This includes sanitizing local areas within the hotel and rooms with enhanced hospital grade sanitizer regularly, and removing all guest room collateral to reduce physical contact.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. 

We are committed to making the amenities and services at our property available for our guests while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.


Ontario's proof of vaccination mandate is now in effect, and is required in some settings, including hotel amenities. Learn more  


Christienne Fallsview Spa: Open, appointment required


Fallsview Rooftop Pool & Bar: Closed 


Fallsview Rooftop Pool Cabanas: Closed 


Indoor Pool: closed 


Fitness Center: closed


As of January 5 restaurants will be limited to takeout only/room service.   

Ontario's proof of vaccination mandate is now in effect. Learn more

Fallsview Restaurant: Open Daily for Breakfast

In Room Dining: Open Daily

Massimo's Italian Fallsview Restaurant: Open Daily for dinner.  

Starbucks: Open Daily, located in the lobby

Freshii: Open Daily 

Sweet Jesus: Closed

Lobby Wine Bar: Closed


Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: No
  • Lounge Access: Closed
  • Welcome Gift: Points
  • Late Check-Out: Based on Availability
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Yes