15840 John F Kennedy Boulevard, Houston, Texas USA 77032

Rest Assured

At SpringHill Suites Houston Intercontinental Airport, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at SpringHill Suites Houston Intercontinental Airport.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reduction in our in our restaurant in compliance with local and state mandates, and partitions installed at the front desk and at the food and beverage service counter.

Mobile check-in and key, and service requests can all be done via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and the fitness center as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. While being in compliance with both local and state mandates, all guests are required to wear masks.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open 24 hours a day, masks required at all times.
Shuttle: Operating from 7am -11pm, masks required while riding.
Breakfast: Operating from 7am - 9am, with limited to-go items only, masks required in public area.

Breakfast: Open from 7am - 9am with a limited items. All items are packaged to-go.
Starbucks: Available at the Courtyard from 7am- 11pm.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast open and included.
  • Lounge Access:
  • Welcome Gift: Platinum/Titanium/Ambassador Marriott Bonvoy™ members have a choice of receiving points or a $10 food credit. Other levels have the option to receive either points or airline miles.
  • Late Check-Out: Checkout as late as 2pm without any additional charges for Gold/Platinum/Titanium/Ambassador Marriott Bonvoy™ members.
  • Mobile Check-In/Check-Out:
  • Mobile Key: All Elite Marriott Bonvoy™ members have access to mobile check-in/check-out via Marriott Bonvoy™ mobile App.
  • Mobile Dining:
  • Mobile Guest Requests: All Elite Marriott Bonvoy™ members have access to mobile requests via Marriott Bonvoy™ mobile App.