402 Ogletown Road, Newark, Delaware USA 19711

Rest Assured

At SpringHill Suites Newark Downtown, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

 

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards, in response to current cirumstances surrounding the COVID-19 pandemic. These new protocols and elevated practices in keeping with our high standards of cleanliness and passion for service. Taking great care of you starts with letting you know what you can expect during your stay.

 

Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at SpringHill Suites Newark Downtown.

 

 

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage placed throughout our hotel to reminding guests to maintain social distancing, of occupancy limits and seating capacities reductions in our public areas, fitness center, and indoor pool are in compliance with local and state mandates as well as partitions installed at front desk.
  • Mobile check-in and key and service request via the Marriott Bonvoy™ mobile app are encouraged.
  • Guests will be required to wear face masks in all public areas, including the hotel lobby and guest hallways.
  • Each guestroom is thoroughly cleaned and disinfected between each guest with seals placed over each door before the next guest''s arrival. Neither housekeeping nor maintenance will enter a guestroom during a guest's stay but will deliver amenities to the door or pick up any trash placed outside the guestroom door when requested.
  • Breakfast has been modified to a Grab-N-Go Continental style breakfast each morning with coffee available in the lobby 24/7.
  • A collection jar has been provided at the front desk for guests to drop their room keys upon departure and all guest folios will be emailed to the email address on record in the reservation. A printed copy can be provided upon request.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, pool area, fitness center, public restrooms, business center and door handles as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members are required wear PPE (e.g., face coverings, gloves, etc.) while performing their duties. Guests are required to to wear personal face coverings while in any public area of the hotel.
  • Room Amenities: In-room coffee makers are not currently available, but guests will have 24/7 coffee, tea, and water available in the lobby. Ice buckets have also been removed at this time with ice available at the front desk upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open 24/7, face masks required at all times. A maximum of 4 people are permitted in the Fitness Center at one time.
  • Shuttle: Not currently operating.
  • Lounge: The lobby bar is open each evening for table seating only. Gathering at the bar is not currently permitted. Available seating and spacing are in accordance to state guidelines and regulations. Face masks may be removed only while seated.
  • Pool: Open daily from 11am - 9pm to registered guests only with a maximum capacity of 10 persons permitted in the area at one time. Face masks are required unless in the water. Guests must obtain a colored wrist band with assigned time slot for access to the pool. No persons under the age of 16 are permitted without adult supervision.
  • Daily breakfast has been modified to a Grab-N-Go Continental Breakfast with limited seating available in the lobby in accordance to state guidelines.
  • Local delivery services are available for take out with the guest being required to meet the delivery in the lobby. Deliveries will not be granted access to deliver directly to guestrooms.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Complimentary continental breakfast for all guests.
  • Welcome Gift: Elite Welcome Gift for Platinum Elite and Above (Choice of 500 or One Market Item).
  • Late Check-Out: In accordance to Marriott Bonvoy Member Status.
  • Mobile Check-In/Check-Out: Available to all Marriott Bonvoy Members.
  • Mobile Key: Available to all Marriott Bonvoy Members.
  • Mobile Guest Requests: Available to all Marriott Bonvoy Members.