Aga Khan Road, Shalimar 5-PO Box1251, Islamabad, Pakistan 44000

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Islamabad Marriott Hotel.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with Govt regulations, practicing social distancing (staying at least 6 feet from other guests and hotel associates), and wearing face mask all time in the hotel and practice hand sanitization regularly along with we will sanitized all shared surfaces. We do appreciate your support and understanding.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly all shared surfaces and areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping services: Have been revised to limit staff interactions and rooms will be serviced after the 2nd night of stay as standard but service is available upon request any time.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face mask, gloves, etc.) based on the activities they are performing and based on direction by the govt authorities. Guests are welcome to wear personal face masks.
  • Electrostatic Spraying: We'll utilize enhance technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:
  • Minibars - Sanitized and Sealed mini bar items available.
  • Literature including Magazines, Newspaper and Books has been removed from rooms.
  • Coffee machines & Kettles - Sanitised for your safety. Contactless coffee delivery available upon request.
  • Disinfectant wipes provided in rooms, face mask and hand sanitizer complementary available in all room along with in each floor.
  • Every guest room is thoroughly cleaned and disinfected prior to your arrival. 

 

 

  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness and spa areas in accordance with government guidance.
  • Hand sanitizer are available in high-traffic areas.
  • Plexi shield have been installed at front desks.
  • Self-Parking recommended, valet service available on request. Limited on-site parking, contact hotel in advance.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID/Passport upon arrival. This will allow us to provide a Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat GXP option and upon check-out your invoice will be available to view directly in the app as well.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.

All of the precautions are subject to change with updated government guidance.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, reduced capacity, advance booking required. Time limit may be in place at peak times to enable enhanced cleaning protocols and Face masks provided hand sanitizer and wipes available.
  • Swimming Pool: Open, reduced capacity, advance booking required. Time limit may be in place at peak times to enable enhanced cleaning protocols.
  • Spa: Open, advance booking required.

We have revised service across our Restaurants and Champs so contact us via call or website for the latest opening times. Digital menus are available in all areas (single-use physical menus also available). We strongly recommend advance booking, use of contactless payments or credit/debit card payments. Cash payments facility also available.

Food delivery will be available to our guestrooms from our restaurants. Pick-up service is available or directly from the restaurant as the preferred option.

 

  • Nadia: Open for Breakfast, Lunch, Dinner. HI tea and all meals including Burgers, milkshakes and healthy salads.
  • Terrace Cafe: Open for snacks and drinks (weather dependent).
  • Royal Elephant: Open. Reduced opening hours. See website for details.
  • Sakura: Open. Reduced opening hours. See website for details.
  • Zigolinis: Open. Reduced opening hours. See website for details.
  • Jason's Steak House: Open. Reduced opening hours. See website for details.

For further please call 0512826121 or visit Islamabad Marriott.com
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available in NADIA eat-in or pick-up from a-la-carte menu. Self-service or buffet available.
  • Lounge Access: Executive Club currently not available.Executive floor guest will be offered a selection of snacks/beverage choices in restaurants.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per Standard.
  • Mobile Check-In/Check-Out: Available, ID/passport to be presented at Front Desk on arrival.
  • Mobile Key: Not available
  • Mobile Dining: Not available through Mobile App. Pick-up and Delivery service is available through Guest Services.
  • Mobile Guest Requests: Available via Mobile Chat.

We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll please