Kayisdagi Caddesi No 3, Istanbul, Turkey 34750

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Istanbul Marriott Hotel Asia.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • The entire staff will be given comprehensive hygiene training regarding the requirements of the new situation
  • Providing face mask and disinfection points from the hotel entrance
  • Lobby furniture to be arranged to allow social distancing
  • All employees/guests to be reminded of social distancing. Hotel staff are provided to guide guests and observe social distancing
  • Face masks will be provided for guests arriving at the hotel without face masks
  • Contactless fever meter will be placed at hotel entrances to measure the guests' body temperature
  • Hand sanitizer units with photocells will be placed in all front and back areas of the hotel
  • Number of people allowed to take the elevators simultaneously will be limited
  • Signage showing social distancing rules will be placed in all front and back areas
  • Pre-arrival communication will advise on screening procedure and advise guests to not travel and seek medical attention if unwell
  • Guest may check in or check out by using Marriott mobile app without going to desk also, easy reach to all services via Marriott app (housekeeping, laundry request, room service orders etc)
  • Encourage guests to use our Chat and Mobile app systems
  • Face masks will be provided for guests arriving at the hotel without face masks
  • Contactless fever meter will be placed at hotel entrances to measure the guests' body temperature
  • Hand sanitizer units with photocells will be placed in all front and back areas of the hotel
  • Number of people allowed to take the elevators simultaneously will be limited
  • Signage showing social distancing rules will be placed in all front and back areas
  • Face masks and antibacterial wipes will be placed in the rooms of all guests expected to check in
  • No housekeeping while the guest is in the room. The frequency of housekeeping staff entering the room will be reduced
  • Materials used by the guests such as keycards and pens, etc. will be collected in a box and only re-used after disinfection
  • Rooms and public areas will be disinfected using electrostatic sprays
  • Different cloths in one of three colors will be used in cleaning different parts of the room. These cloths will only be used in cleaning the specific room
  • Clean bedsheets and used bedsheets will not be kept within the room at the same time
  • Pre-arrival communication will advise on screening procedure and advise guests to not travel and seek medical attention if unwell
  • Guest Services should sanitize the luggage before room delivery
  • Front desk to be sanitized after every guest, sanitizer to be on all desks, keys/pens to be sanitized after every use
  • Emergency kit to be at desk with face mask/goggles/gloves/ bio hazard bag
  • Housekeeping turndown service upon request only
  • Housekeeping Employees to wear gloves while cleaning guest rooms at all times and be vigilant of changing gloves when cleaning various areas of the guestroom to prevent cross contamination
  • Frequently sanitize and disinfect high touch F&B Areas in the guestroom including minibar areas
  • After check-out 24 hrs to 48 hours empty before cleaning and sanitizing
  • Guest may check in or check out by using Marriott mobile app without going to desk also, easy reach to all services via Marriott app (housekeeping, laundry request, room service orders etc)
  • Encourage guests to use our Chat and Mobile app systems


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
  • Social distancing: seating layouts redesigned in all outlets according to social distancing rules
  • Restaurants and bars operating with reduced capacity to ensure adequate space and socially distant set-up
  • Using face masks/face shields and gloves mandatory in all production areas
  • All service personnel required to wear face masks and to follow personnel hygiene standards
  • Hand sanitizers in all outlet entrances; hand sanitizers and face masks delivered to all tables
  • Provide a-la-carte service with digital menus through QR code
  • Tables and chairs to be sanitized after each guest
  • Printed materials not allowed
  • Arrangement of products such as salt and pepper on the table for single use
  • Frequently sanitize high touch guest areas in F&B front of house areas including but not limited to restaurant tables and chairs, door handles, hostess stands
  • In Catering & Banquet areas, serving healthy and personal products from different service station by our chefs
  • Social distancing: seating layouts redesigned in all outlets according to social distancing rules
  • Restaurants and bars operating with reduced capacity to ensure adequate space and socially distant set-up
  • Using face masks/face shields and gloves mandatory in all production areas
  • All service personnel required to wear face masks and to follow personnel hygiene standards
  • Hand sanitizers in all outlet entrances; hand sanitizers and face masks delivered to all tables
  • Provide a-la-carte service with digital menus through QR code
  • Tables and chairs to be sanitized after each guest
  • Printed materials not allowed
  • Arrangement of products such as salt and pepper on the table for single use
  • Frequently sanitize high touch guest areas in F&B front of house areas including but not limited to restaurant tables and chairs, door handles, hostess stands
  • In Catering & Banquet areas, serving healthy and personal products from different service station by our chefs
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Hand sanitizers in all outlet entrances; hand sanitizers and face masks delivered to all tables Provide a-la-carte service with digital menus through QR code Tables and chairs to be sanitized after each guest. Printed materials not allowed.
  • Mobile Check-In/Check-Out: Guest may check in or check out by using Marriott mobile app without going to desk also, easy reach to all services via Marriott app (housekeeping, laundry request, room service orders etc) Encourage guests to use our Chat and Mobile app systems.
  • Mobile Dining: Guest may check in or check out by using Marriott mobile app without going to desk also, easy reach to all services via Marriott app (housekeeping, laundry request, room service orders etc) Encourage guests to use our Chat and Mobile app systems.
  • Mobile Guest Requests: Guest may check in or check out by using Marriott mobile app without going to desk also, easy reach to all services via Marriott app (housekeeping, laundry request, room service orders etc) Encourage guests to use our Chat and Mobile app systems.