Sahilyolu Cad.No:2 Yesilyurt, Istanbul, Turkey 34149

Explore the World with Confidence

At Renaissance Polat Istanbul Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking. Luggage services will be provided upon your request.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are not currently available, but guests can request contact less coffee delivery.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, face masks required at all times, reservation required.
  • Spa: Open, reservation required.
  • Tennis Court: Open, social distancing required, reservation required.
  • Restaurant: Open, face masks required for entry and social distancing applied.

Cleanliness and Health Measures

 

  • Menus are transformed into digital QR Codes, and on time use printed menus are provided to guests.
  • Face masks and gloves are provided for all associates working in restaurants, bars, and kitchens.
  • The cleaning and disinfecting frequency is increased both for areas where guests or associates are using.
  • Takeaway are provided.
  • For meetings and events, tailoring options for groups and enabling reserved spaces. Food & Beverage are served privately for per person without any contact.
  • Hotel's air handling unit filters are cleaned frequently in accordance with the standards. Guest rooms and meeting room's air handling units are capable of working with 100% outdoor air.

 

Cleanliness and Health Measures for In-Room Dining

 

  • Guests can reach the in room dining menü with QR Codes.
  • Contactless options for drop-off and pick-up at the door are offered to guests.
  • Disposable accompaniments, such as salt and pepper, etc. are used.
  • Trays and trolleys are disinfected between each use.
  • Room service will be specially packaged and delivered right to the door without contact.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Late Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Check-In/Check-Out: Guets can perform your check-in via the Marriott Bonvoy application that you can install on your smartphone.