407 South Congress Street, Jackson, Mississippi USA 39201

Stay Well and Together We Can Rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

All shared items have been replaced with single-use disposable alternatives, including the personalized welcome letter and all food menus. This ensures that each item around the hotel is only touched by one guest and then disposed of by recycling. We have removed any items that are unable to be effectively cleaned after guest use.

Hand sanitizer stations are available throughout the property as well as signage reminding our guests to practice social distancing, wear face coverings (mandatory inside of all public spaces) and limit elevator usage to 2 persons or one family. Our staff has also been trained on disinfecting any items that we return to guests, such as pens or credit cards at Soul Spa and Estelle Wine Bar and Bistro. We will also practice contactless payment when available, such as check-in.

Mobile check-in delivered right to your phone via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:
 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings inside of all public spaces.
  • Housekeeping Daily Service: Staff is performing daily housekeeping service for guests, but associates are unable to enter rooms with the guest present. Should guests wish to forego housekeeping service and not have staff enter the guestroom at any point, please place the "Do Not Disturb" hanger on the door. If you would like any items replenished, the team will place them in a bag either outside the door or inside the room when vacant. Please rest assured that the entire team has undergone rigorous COVID-19 cleaning protocols, utilizing EPA-approved cleaning & disinfecting agents, and is always equipped with proper PPE, including face masks and gloves.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 4th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

The modifications we have made include:

 

  • Fitness Center: Open, limited capacity based on city ordinances.
  • Estelle Wine Bar and Bistro: (Face masks are required when entering/leaving the table or entering/exiting the bar).
  • Grab and Go Breakfast: Daily from 7am-10am
  • Brunch: Saturday and Sunday from 7am-2pm
  • Dinner: Daily from 4pm-10pm
  • Pool: Open, limited capacity based on city ordinances.
  • Estelle Wine Bar and Bistro: (Face masks are required when entering/leaving the table or entering/exiting the bar).
  • Grab and Go Breakfast: Daily from 7am-10am
  • Brunch: Saturday and Sunday from 7am-2pm
  • Dinner: Daily from 4pm-10pm
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.