11 1st Street North, Jacksonville Beach, Florida USA 32250

Rest Assured

At Four Points by Sheraton Jacksonville Beachfront, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Jacksonville Beachfront.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel to remind guests to maintain social distancing, face coverings, occupancy limits, and seating capacities reductions in our restaurant in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

Elevator rides are limited to 2 guests or 1 family at a time and face-covering is mandatory in elevators.

No valet service is available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, business center, fitness center, lobby seating, and outdoor patio seating as well as providing more hand sanitizing stations throughout the property.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local and state authorities. Guests are required to wear personal face coverings during check-in and while in hallways, elevators, while waiting for food pickup and any public space within the hotel. Face coverings are not required in your rooms, or on the beach.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols in all public spaces.
  • Housekeeping Services: All rooms will be deeply cleaned and disinfected prior to guest arrival. Any guest staying more than one night will not receive a stayover room service unless requested. Upon refresh service request, the guest will be asked to leave the room during the cleaning and disinfecting process. During the refresh, all high touch surfaces will be disinfected, beds made, terry refreshed, trash emptied, amenities refreshed and the guest room straightened. The limited refresh service is to protect both the guest and our team members during your stay.


Room Amenities

 

  • In-room coffee makers are sanitized and stored in a sealed bag in the drawer under the counter, and guests can request additional coffee supplies as needed. Hairdryers and irons are also sanitized and sealed for your safety.
  • Disinfectant wipes and face coverings are available upon request at the front desk.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

 

  • Fitness Center: Open 24 hours, face masks required at all times.
  • Pool: Open dawn to dusk, limited inside pool capacity, and social distancing strictly enforced on the pool deck.
  • Hot Tub: Closed due to social distancing restrictions.
  • Beach: Open, social distancing required.
  • Beach & Bike rentals: Open, weather permitting. Available upon request.
  • Snack Market: Open, face mask required at all times, limited to 1 guests at a time.
  • Restaurant: Open, face mask required, and social distancing. 50% capacity of indoor seating capacity limit. Additional seating on Patio available. (Breakfast from 7am-10am & Dinner from 5pm-10pm)
Restaurant & Bar: Open, face mask required, and social distancing. 50% capacity of indoor seating capacity limit. Additional outdoor seating on Patio available. (Breakfast from 7am-10am & Dinner from 5pm-10pm). Currently, room service is not available but guests can place an order and we will have the order ready in a to-go container at the bar.

The restaurant is deep cleaned daily using food-safe disinfectants. All team members go through a daily temperature and health questionnaire check prior to starting work. All meals will be served in recyclable to-go containers to prevent contamination.

Mobile Dining option is coming soon. Guests will be able to order meals via their Bonvoy app or using a QRT code in their room and public spaces.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: All Platinum, Titanium and Ambssador guests have the option to earn bonus points or complimentry hot brekafast for two.
  • Late Check-Out: Normal checkout time is at 11:00 AM and all tier levels are honored their respective late check out times upon request.
  • Mobile Check-In/Check-Out: Mobile check-in and check-out is live.
  • Mobile Key: Mobile Key is live for guest rooms but some of the public space access has not gone live. Guest will need the physical key for that access.
  • Mobile Dining: Mobile dining is coming soon. Going live October 1st 2020.
  • Mobile Guest Requests: All mobile guest request will be answered as soon as possible. We continue to high encourage guest to use this medium to request all questions and services needs.
As we all go through these unprecedented times, we are committed to providing all our guests and our team members a clean, safe, and secure place to stay and work in. In order for us all to work through these times, we all must work together and adhere to all rules and regulations that the brand, local and state institutions have given us as guidance to operate under. We kindly request your assistance in this matter with respect to all guests and team members. We invite you to notify management on any issue that requires our attention right away so we can make it right soon as possible. We appreciate your loyalty and business. Thank you.
As our hotel is located right on the beach and with the high humidity in Florida, there is always the challenge of keeping our rooms clean, fresh, and avoiding the musty smell. We kindly request that all guests help us with the process by always keeping the balcony door closed at all times. This will help with the humidity in the room, keep bugs away from entering the room, and allow our team in keeping the room sanitized, free of humidity and smelling clean and fresh at all times. Thank you.