1000 PGA Tour Boulevard, Ponte Vedra Beach, Florida USA 32082

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sawgrass Marriott Golf Resort & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

The resort has implemented several procedures to protect the well-being of each guest and our associates. These measures include:

 

  • Occupancy limit and seating capacity reductions in our restaurants, in compliance with local and state mandates.
  • Signage posted to remind guests of social distancing guidelines and hygiene practices to prevent the spread of disease, should someone be unvaccinated.
  • Mobile check-in, check-out, key, and guests requests available via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms and elevators. We are using EPA-approved, hospital-grade cleaning agents. We have also provided hand sanitizing stations at our front desk, spa, Cabana Beach Club, meeting spaces, restaurants, and elevator lobbies. All of our associates have completed training on updated safety and sanitation protocols.
  • Personal Protective Equipment (PPE): All associates are required to wear face coverings while working and will wear additional PPE (e.g. gloves, goggles, face shields, etc.) as appropriate, based on the activities they are performing and direction by local health authorities. Unvaccinated guests are asked to wear face coverings when in public areas of the resort. Complimentary face coverings may be provided to guests who do not have their own.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Housekeeping Service: 
    • Each guest room is being thoroughly cleaned and disinfected between stays.
    • To reduce contact, we will not provide in-room cleaning service during your stay.
    • To request additional linens, toiletries, or coffee supplies via contactless room delivery, please call or visit the front desk.
    • Marriott Bonvoy's Make A Green Choice program has been temporarily suspended.
  • Room Amenities:
    • In-room drinking glasses have been replaced with disposable cups.
    • In-room supplies are not automatically being replenished during your stay, but you may pick up additional toiletries, linens, coffee supplies, and other convenience items from the front desk at any time, or request that items be delivered right to your guest room door.
    • Several of our standard in-room items (i.e. Sawgrass Magazine, pen, notepad, bathrobes, Bible, Book of Mormon) have been removed from guest rooms, but are available upon request at the front desk.
    • Throw pillows for sofas and lounges are not currently available.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. During your visit, the following facilities and services will be available for your convenience and enjoyment:

Business Services:
  • Onsite FedEx Office open Monday - Friday, 9am - 4pm; Saturday, 9am - 1pm; Sunday, closed.
  • Notary public available Tuesday - Friday by appointment.
  • Business Center is accessible 24/7 with room key

Cabana Beach Club:
  • Open 7am - 9pm daily. Room key or member fob required for gate access.
  • Complimentary shuttle between hotel and Cabana Beach Club runs 8am - 8pm daily, every hour on the hour.
  • Parking at Cabana Club is available to hotel guests Monday - Thursday ONLY. Permits are available at the hotel front desk.
  • Watersports and beach rentals available 9am - 5pm daily.
  • Aqua Aerobics class offered Tuesdays, Thursdays & Saturdays at 9:30am.

Concierge Desk:
  • Temporarily closed. One of our Front Desk hosts will be happy to assist you with local information.

Concierge Lounge / M Club:
  • In lieu of a lounge, we offer our Platinum, Titanium, and Ambassador Elite guests complimentary access to our spa's relaxation room, saunas/steam rooms, whirlpools, and heated lap pool during spa hours.

Dry Cleaning:
  • Same-day service available Monday, Wednesday & Friday. Drop at front desk by 7am and pick up anytime after 5pm. Accepting credit cards and room charges only. No cash please.

Fitness Center:
  • 24-hour access with your room key.
  • Fitness classes offered daily. Please visit the hotel front desk or call the spa at 904-674-4772 for a current schedule.
  • Please respect posted signage regarding machines that have been closed to maintain social distancing.
  • Please use the provided cleaning supplies to sanitize equipment after each use.

Gift/Sundries Shop:
  • Open Monday - Thursday, 10am - 6pm; Friday - Saturday, 8am - 8pm; and Sunday 8am - 5pm

Golf Shop:
  • Open Sunday - Thursday, 8am - 5pm; and Friday - Saturday, 7am - 7pm.
  • Offering exclusive tee times at TPC Sawgrass courses, golf gear, apparel, and gifts.
  • Accepting credit cards and room charges only. No cash please.

Laundry:
  • Self-service laundry facility available 24/7 with your room key. Coin operated washers and dryers.

"Living Room" Lounge for Sawgrass Signature/Premium Service rooms:
  • Temporarily closed.

Meeting & Event Services:
  • Currently booking meetings, conferences, conventions, banquets, weddings, reunions, receptions, and more. Catering and A/V services also available. Please contact our Sales department for assistance.

Mighty Oaks Kids Zone:
  • Open 10am-5pm, daily. Adult supervision required.

Parking:
  • Valet parking: $28/day with unlimited in and out privileges
  • Self-parking: $20/day with unlimited in and out privileges. Self-parking is available in the lot next to our convention center and/or outside your assigned villa building.

Pools:
  • Resort pool, wading pool, and lagoon pool open daily, dawn to dusk.
  • Towel service provided from the Towel Hut, 9am - 5pm. Towels available from the front desk before 9am and after 5pm.

Recreation:
  • Floating Hole Challenge available during Alice & Pete's Pub hours. $10 for 10 balls. Proceeds support The First Tee. Visit the bar to partake.
  • Miniature golf course (Putter's Club) open 9am - 5pm daily. Visit Towel Hut for putters and more information.
  • Bicycle rentals available 9am - 5pm daily. Adult bikes and helmets only. Visit Towel Hut for rentals and more information.
  • Resort jogging/cycling map (4 mile trail) is available from the front desk.
  • Lawn games, at your leisure, are available 9am - 5pm, daily, on Cascades Lawn. Visit Towel Hut for more information.
  • Scheduled Recreation activities are provided seasonally. Please ask Front Desk for schedule upon check-in.

Shuttle:
  • Complimentary shuttle between hotel and Cabana Beach Club runs 8am - 8pm daily, every hour on the hour.
  • Complimentary shuttle between hotel and TPC Sawgrass and/or Sawgrass Village shopping center runs upon request, as availability allows.

Spa:
  • Open Monday & Tuesday, 9am - 5pm (facilities only; no services or dining at Soothies Café); Wednesday - Saturday, 9am - 5pm; and Sunday 9am - 4pm.
  • Massages, facials, and nail services (manicures/pedicures) available Wednesday - Sunday, by appointment only. No spa services/appointments offered Mondays or Tuesdays.
  • To book an appointment, please visit our website or call (904) 674-4772
  • Please respect posted occupancy limits for the relaxation room, saunas/steam rooms, whirlpools, and lap pool.
  • Accepting credit cards and room charges only. No cash please.

Vehicle Rental:
  • Onsite Avis/Budget open Monday - Friday, 7:30am - 6pm; and Saturday - Sunday, 9am - 2pm.

All of our kitchen staff and food handlers have been trained on safe food preparation and service practices. We conduct regular self and independent audits in accordance with food safety standards and guidelines. We are not offering any self-service buffets at this time.

Starbucks

  • Sunday - Thursday, 6am to 3pm; and Friday - Saturday, 6am to 5pm
  • Accepting credit cards and room charges only. No cash please.


Vernon's First Coast Kitchen & Bar

  • Breakfast:
    • Breakfast:  Monday through Saturday 7am to 11am - BUFFET ONLY

      Breakfast:  Sunday 7am to 10:30am - BUFFET ONLY

      Brunch:  Sunday 11:30am to 1pm - BUFFET ONLY

      Dinner:  Thursday through Saturday 5pm to 10pm

      We offer a 3 item ala carte menu for a to go option for Breakfast ONLY.

  • Accepting credit cards and room charges only. No cash please.


Alice & Pete's Pub

  • Sunday-Thursday 12pm to 10pm
  • Friday-Saturday 12pm to 12am (Food service ends at 10pm)
  • Trivia on Wednesday evenings at 7pm
  • Offering dine-in (indoor dining room or outdoor patio seating) and carryout.
  • Accepting credit cards and room charges only. No cash please.


American Gator Club

  • Thursday-Sunday, 11:30am to 6pm (weather permitting)
  • Offering dine-in (outdoor patio seating or poolside dining) and carryout.
  • Accepting credit cards and room charges only. No cash please.


Sharkey's at Cabana Beach Club

  • Monday - Thursday 12pm to 7pm; Friday - Saturday 12pm to 9pm; and Sunday 10am to 7pm (weather permitting)
  • Happy Hour specials offered Monday to Friday, 4pm - 6pm
  • Sunday Brunch served 10am - 2pm.
  • Accepting credit cards and room charges only. No cash please.
  • Only open to hotel guests and Cabana Beach Club members. No public access.


Mobile Dining

  • 5pm - 10pm, daily
  • View menu and order via https://www.taptastego.com/jaxsw
  • Place a mobile order for delivery or pickup. Enjoy your meal in your room/villa or poolside.


Soothies Café at Sawgrass Spa

  • Open Wednesday to Saturday, 10:30am - 4:30pm; and Sunday, 10:30am - 3:30pm.
  • Accepting credit cards and room charges only. No cash please.


Lobby Bar

  • Temporarily closed.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: In lieu of a lounge, Platinum, Titanium, and Ambassador Elite guests receive complimentary access to our spa facilities/amenities (relaxation room, saunas/steam rooms, whirlpools, and heated lap pool) during spa hours: Monday - Saturday, 9am - 5pm; and Sunday, 9am - 4pm.
  • Welcome Gift: Platinum, Titanium, and Ambassador Elite guests may choose to receive 1,000 points upon check-in or complimentary continental breakfast daily.
  • Late Check-Out: Upon request, and when availability allows, Silver Elite guests will be granted 1pm checkout, Gold Elite guests will be granted 2pm checkout, and Platinum, Titanium, and Ambassador Elite guests will be granted 4pm checkout.
  • Mobile Check-In/Check-Out: Available to all Marriott Bonvoy members via the Marriott Bonvoy™ App.
  • Mobile Key: Available to all Marriott Bonvoy members via the Marriott Bonvoy™ App.
  • Mobile Guest Requests: Available to all Marriott Bonvoy members via the Marriott Bonvoy™ App.