The Ritz-Carlton, Kapalua

Stay well.

Welcome to Kapalua.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities. Information on this page is subject to change without notice.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

The State of Hawaii's Safe Travels program requires proof of full vaccination administered in the U.S. or its Territories or a negative test result prior to your departure to Hawaii to bypass quarantine. On the island of Maui, guests are required to show proof of approved full vaccination along with valid picture identification at each touchpoint to enter indoor areas of entertainment throughout Maui. This includes restaurants, bars, luaus as well as fitness centers and spas, plus many of our resort and island activities.  Children under 12 years old are exempt.

 

To stay up to date with the latest travel guidelines, including island-specific guidance, please review Hawaii's current travel protocols here and review Maui's Safer Outside program including FAQs here.

 

Additionally, due to an increase in cases in local communities, the State of Hawaii has implemented temporary restrictions limiting the size of gatherings. To stay up to date with the latest travel guidelines, please review Hawaii's current travel protocols here.

 

  • As outlined in the State of Hawaii's latest COVID-19 emergency proclamation, all individuals shall wear face coverings over their noses and mouths when in public indoor settings. Please see the State of Hawaii's website for additional information: https://hawaiicovid19.com/

  • Mobile check-in and key via the Marriott Bonvoy™ mobile app.

  • Seating at all restaurants, lounges and pools has been modified to provide appropriate distances between guests.  
     
  • Valet parking service as well as self-parking is available for a fee.

View the video below for Hawaii health & safety travel tips.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Face coverings: Guests are required to wear face coverings in all indoor public spaces. This includes, but is not limited to, lobby, guest room corridors, elevators, meeting spaces, public restrooms, food & beverage venues, business centers, fitness center, spa. Face coverings may be removed while seated in our restaurant and bar.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are currently available. Guests may request contactless delivery of coffee and condiments. Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping: Your guest room is your sanctuary throughout your stay with us. We thoroughly clean and disinfect our guest rooms and suites between each guest. We will not enter your room unless you have a request for maintenance or a daily housekeeping service, which will be completed while you are away from the room. If you have specific housekeeping preferences or would like to forgo housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The State of Hawaii's Safe Travels program requires proof of full vaccination administered in the U.S. or its Territories or a negative test result prior to your departure to Hawaii to bypass quarantine. On the island of Maui, guests are required to show proof of approved full vaccination along with valid picture identification at each touchpoint to enter indoor areas of entertainment throughout Maui. This includes restaurants, bars, luaus as well as fitness centers and spas, plus many of our resort and island activities. 

Children under 12 years old are exempt.

 

To stay up to date with the latest travel guidelines, including island-specific guidance, please review Hawaii's current travel protocols here and review Maui's Safer Outside program including FAQs here.

 

Additionally, due to an increase in cases in local communities, the State of Hawaii has implemented temporary restrictions limiting the size of gatherings. To stay up to date with the latest travel guidelines, please review Hawaii's current travel protocols here.

 

CAR RENTAL & TRANSPORTATION
** Due to increased demand, car rental and transportation options are severely limited ta this time. Reservations well in advance of your arrival are strongly recommended. Please contact our concierge for assistance at (808) 669-6200.

 

  • Taxi service, private transportation and shared airport shuttle service are all available from Kahului Airport (OGG). Please call the concierge at (808) 669-6200 for assistance.
  • SpeediShuttle offers shared and private transportation from the Kahului Airport (OGG). To reserve online with SpeediShuttle, click here.
  • Enterprise car rental desk is currently closed, however cars will be delivered to the resort upon request. To reserve an Enterprise car rental for pick up or to have delivered to the resort, please call 808-669-1901 extension 7577.


POOL

  • Towel service available 8:00 AM - 5:00 PM. Modified seating for social distancing.
  • Pool chairs are complimentary.

 

POOLSIDE CABANAS AND BEACHSIDE CASABELLAS 

  • Available for rent by overnight hotel guests from 8:00 AM - 5:00 PM. To reserve your cabana or casabella in advance and select your preferred location, please click here.

 

FITNESS CENTER

  • Open 5am to 5pm 
  • Face covering required.
  • Guests are required to show proof of approved full vaccination along with valid picture identification.
  • Fitness classes are limited to 9 guests outdoors, and 4 guests indoors, plus 1 instructor, to comply with county mandates.

 

THE RITZ-CARLTON SPA, KAPALUA

  • Open daily from 9:00am - 4:00pm. To view the spa menu and reserve an appointment online, click here.
  • Face coverings are required.
  • Guests are required to show proof of approved full vaccination along with valid picture identification.

 

JEAN-MICHEL COUSTEAU'S AMBASSADORS OF THE ENVIRONMENT

  • Through guided, family-friendly excursions, Maui becomes a living classroom where adults and children learn about the environment and leave with an appreciation and respect for nature.
  • Programs available between 8am and 4pm daily.  24-hour advance reservations required.  For reservations, please call 808-669-6200.
     

BEACH

  • Beach chairs are available for hotel guests from 8am-5pm, with modified seating for social distancing.

 

LOGO SHOP

  • Open daily from 8:00 AM - 7:00 PM.
  • Face coverings are required.

 

KAPALUA RESORT SHUTTLE

  • Currently running at limited capacity per State and local guidance.
  • Face coverings are required.

 

OFF-PROPERTY ACTIVITIES

  • We recommend booking activities or tours through our guest experience team so they can coordinate and confirm your tours off property since suppliers might have changed operations or work differently.
  • Grocery stores and tour suppliers in the destination will kindly ask you to wear a mask when needed as an additional public health measure stated by Maui County
  • The State of Hawaii's Safe Travels program requires proof of full vaccination administered in the U.S. or its Territories or a negative test result prior to your departure to Hawaii to bypass quarantine. On the island of Maui, guests are required to show proof of approved full vaccination along with valid picture identification at each touchpoint to enter indoor areas of entertainment throughout Maui. This includes restaurants, bars, luaus as well as fitness centers and spas, plus many of our resort and island activities.  Children under 12 years old are exempt.

We are committed to making these services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The State of Hawaii's Safe Travels program requires proof of full vaccination administered in the U.S. or its Territories or a negative test result prior to your departure to Hawaii to bypass quarantine. On the island of Maui, guests are required to show proof of approved full vaccination along with valid picture identification at each touchpoint to enter indoor areas of entertainment throughout Maui. This includes restaurants, bars, luaus as well as fitness centers and spas, plus many of our resort and island activities. 

Children under 12 years old are exempt.

 

To stay up to date with the latest travel guidelines, including island-specific guidance, please review Hawaii's current travel protocols here and review Maui's Safer Outside program including FAQs here.

 

In response to the current environment, the hotel will have modified access to menus to include digital menus and disposable printed menus.

 

Due to reduced capacity requirements related to social distancing, available reservations for all dining venues on Maui are extremely limited at this time. Advance reservations prior to your arrival are strongly encouraged. For assistance, please contact our concierge by calling (808) 669-6200.

 

BANYAN TREE

  • Our AAA Four-Diamond signature Banyan Tree restaurants's vibrant new menu invites you on a journey to discover the roots of the land while incorporating the most unique coastal cuisine and sustainable ingredients.
  • Open daily for dinner 5:00 PM - 8:30 PM 
  • Outdoor dining available

 

ULANA TERRACE 

  • Breakfast served daily 6:30 a.m. to 10:30 a.m., Monday through Friday and 6:30 a.m. to 11:00 a.m. Saturdays and Sundays
  • Buffet and ala carte offerings 
     

KAI CAFÉ

  • A grab-and-go cafe featuring fresh, locally grown and organic ingredients. Guests can enjoy fresh coffee, salads, homemade pastries, fresh juice, smoothie bar and more.  
  • Open daily, 5:30 AM - 12:00 PM     

 

‘OLU CAFE

  • Lunch Cafe below the pool  - Sip a hand-crafted cocktail, nibble on pupus and savor lunch favorites made with fresh, locally sourced ingredients.
  • Open daily for lunch, 11:00 AM - 4:00 PM
  • Outdoor dining available

 

‘OLU POOLSIDE

  • Mobile Dining Available - order from your poolside chaise lounge and we will delivery while you enjoy the view. Lunch served poolside from 11:00 AM - 5:00 PM.
  • Outdoor dining available

 

BURGER SHACK 

  • Burger Shack is a casual, oceanfront hideaway where guests can savor signature burgers, frosty shakes and a selection of featured cocktails, craft and local beer.
  • Open daily for Lunch 11:00 AM - 3:00 PM 
  • Outdoor dining available

 

ALALOA LOUNGE

  • With its breathtaking views of the Pacific Ocean, the Alaloa Lounge is the place to enjoy a cocktail or appetizer throughout the afternoon and evening.  
  • Open for Dinner 4:00pm - 9:00pm, Sushi Bar open daily from 4:00pm - 9:00pm  
  • Live entertainment Tuesday - Saturday, 6:00 PM - 9:00 PM

 

IN-ROOM DINING

  • Breakfast from 6:00 AM - 10:00 AM and Dinner from 4:00 PM - 10:30 PM  

 

For reservations, please call 808-669-6200. 

 

The hours listed above are subject to change. Please continue to check back or contact the hotel directly for the most current information.
 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.

 Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier.

Our Hawaii resorts remain open and continue to welcome guests with warm aloha.

 

The State of Hawaii's Safe Travels program requires proof of full vaccination administered in the U.S. or its Territories or a negative test result prior to your departure to Hawaii to bypass quarantine. On the island of Maui, guests are required to show proof of approved full vaccination along with valid picture identification at each touchpoint to enter indoor areas of entertainment throughout Maui. This includes restaurants, bars, luaus as well as fitness centers and spas, plus many of our resort and island activities.  Children under 12 years old are exempt.

 

To stay up to date with the latest travel guidelines, including island-specific guidance, please review Hawaii's current travel protocols here and review Maui's Safer Outside program including FAQs here.

 

Additionally, due to an increase in cases in local communities, the State of Hawaii has implemented temporary restrictions limiting the size of gatherings. To stay up to date with the latest travel guidelines, please review Hawaii's current travel protocols here.

 

Beginning July 8, 2021, individuals fully vaccinated in the United States or its Territories may enter Hawaii on domestic flights without pre-travel testing/quarantine starting the 15th day after the completion of their vaccination. All other travelers must have their negative test results from a Trusted Testing and Travel Partner(link is external) prior to departing as an alternative to Hawaii's mandatory 10-day quarantine.

 

As of June 15, all passengers who are not in quarantine are free to travel between islands without restriction. 

 

For more information visit hawaiicovid19.com/travel and register with the State of Hawaii Safe Travels online system. Only test results from Trusted Testing and Travel Partners will be accepted. All incoming travelers are required to have their temperatures checked and complete a health questionnaire online before they can leave the airport.

 

Once in Hawaii, please travel pono (responsibly) and follow all current mask and social distancing mandates.

We look forward to welcoming you to our beautiful resort. To ensure a smooth arrival please follow these steps.
 

  • Arrival: Once you arrive on the front drive, valet parking service as well as self-parking is available for a fee.
  • Check-in: TransPacific travelers will be asked to validate their quarantine status using the Safe Travels QR code and associated valid picture ID for all guests in the room, ages 5 and over. State of Hawaii residents, whom have not traveled out of state in the last 14 days, will simply need to show a valid Hawaii State ID matching the address on the reservation.
  • During your stay: If you are exempt from quarantine, please enjoy your stay and follow all current mask and social distancing mandates, both within the resort and when exploring our island home. If you are required to quarantine, you will be given a single-use key, as you may only leave your room in the event of a medical emergency.