The Ritz-Carlton, Kapalua

Stay well.

Welcome to Kapalua.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities. Information on this page is subject to change without notice.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • As outlined in the State of Hawaii's 15th COVID-19 emergency proclamation, all individuals shall wear face coverings over their noses and mouths when in public settings, unless while outdoors when physical distance of six (6) feet from other individuals (who are not members of the same household/living unit/residence) can be maintained at all times. An owner or operator of any business or operation shall refuse admission or service to any individual who fails to wear a face covering, unless an exception applies under this section. Businesses or operations may adopt stricter protocols or requirements related to face coverings and face shields. Please see the State of Hawaii's website for additional information: https://hawaiicovid19.com/.
  • Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and amenities in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Mobile check-in and key via the Marriott Bonvoy™ mobile app.
  • Our valet parking service is currently unavailable. Upon your arrival at our porte cochère, our bellmen will greet you. After your luggage has been collected, please proceed to our self-parking area. Self parking is available for a fee.


View the video below for Hawaii health & safety travel tips.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Face coverings: Guests are required to wear face coverings in all public spaces. This includes, but is not limited to, lobby, guest room corridors, elevators, meeting spaces, public restrooms, food & beverage venues, business centers, fitness center, spa. Face coverings may be removed while seated in our restaurant and bar or swimming pool, but guests are expected to keep face coverings on while moving to and from our pool areas.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are currently available. Guests may request contactless delivery of coffee and condiments. Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping: Your guest room is your sanctuary throughout your stay with us. We thoroughly clean and disinfect our guest rooms and suites between each guest. We will not enter your room unless you have a request for maintenance or a daily housekeeping service, which will be completed while you are away from the room. If you have specific housekeeping preferences or would like to forgo housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Please check back soon for a complete list of our modified services.

 

  • Pool: Towel service available 8:00 AM - 5:00 PM. Modified seating for social distancing. Complimentary pool chairs may be reserved in advance by clicking here. Face coverings are required at all times, unless while seated at your pool/beach chair or cabana, or while in the water. Maintaining 6 feet of social distance from individuals who are not members of your household/living unit/residence is required.
  • Poolside Cabanas and Beachside Casabellas: Available for rent by overnight hotel guests from 8:00 AM - 5:00 PM. To reserve your cabana or casabella in advance and select your preferred location, please click here.
  • Fitness Center: Open 5:00 AM - 1:00 PM
  • Spa: Open Wednesday - Sunday from 9am-4pm
  • Beach: Beach chairs are available for hotel guests from 8am-5pm, with modified seating for social distancing
  • Logo Shop: 9:00 AM - 5:00 PM

We are committed to making these services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

Updated spacious floorplans in our restaurant and bar allow you to enjoy your dining experience at a social distance from other patrons. In addition, our restaurants menus are available for take away.

 

In response to the current environment, the hotel will have modified access to menus to include digital menus and disposable printed menus.
 

  • Kai Cafe - Grab & Go 6:30 AM - 12:00 PM     
  • ‘Olu Poolside - Mobile Dining Available - order from your poolside chaise lounge and we will delivery while you enjoy the view. Lunch served poolside from 11:00 AM - 4:00 PM.
  • Burger Shack - Open for Lunch 11:00 AM - 3:00 PM (available for take away and table drop off service)
  • Alaloa Lounge - Open for Dinner 4:00 PM - 9:30 PM  
  • In-room Dining - Breakfast from 6:00 AM - 10:00 AM and Dinner from 5:00 PM - 9:30 PM  
  • Banyan Tree - Signature dinner restaurant available 5 p.m. to 8:30 p.m. Tuesday - Saturday over select dates

 

The hours listed above are subject to change. Please continue to check back or contact the hotel directly for the most current information.
 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

As of January 19, 2021, Maui County requires all arriving passengers to have downloaded the AlohaSafe COVID-19 exposure app or other Google-Apple exposure notification (GAEN) system to their mobile phones. Failure to do so will result in a mandatory 10-day quarantine. For information about AlohaSafe and links to download, go to https://www.alohasafealert.org/.

Failure to register with a GAEN system prior to arrival into Maui County shall result in mandatory quarantine, except for any individuals under the age of 18, or those who do not possess a mobile device. Only for those who do not possess a mobile device, at least one individual in their traveling party will be required to comply.

 

Guests planning a trip to Hawaii, or between the Hawaiian Islands, are responsible for reviewing and complying with current government guidance, as this information changes frequently. Please click the link below for information on the Hawaii Pre-Travel Testing Program. For further questions, the State of Hawaii's Safe Travels Program can be reached at info@gohawaii.gov or 1-800-GOHAWAII (1-800-464-2924).

 

Once in Hawaii, please travel pono (responsibly) and follow all current mask and social distancing mandates.

We look forward to welcoming you to our beautiful resort. To ensure a smooth arrival please follow these steps.
 

  • Arrival: Once you arrive on the front drive, you may drop off your passengers and/or luggage and then proceed to the self-parking facility. Self parking is available for a fee.
  • Check-in: TransPacific travelers will be asked to validate their quarantine status using the Safe Travels QR code and associated valid picture ID for all guests in the room, ages 5 and over. State of Hawaii residents, whom have not traveled out of state in the last 14 days, will simply need to show a valid Hawaii State ID matching the address on the reservation.
  • During your stay: If you are exempt from quarantine, please enjoy your stay and follow all current mask and social distancing mandates, both within the resort and when exploring our island home. If you are required to quarantine, you will be given a single-use key, as you may only leave your room in the event of a medical emergency.