Stay well.

Welcome to Jakarta, Pacific Place.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Limited occupancy and seating capacities reductions in our restaurants and banquets in compliance with local and state mandates.
  • Partitions installed at Front Desks, Restaurant, Spa and Health Club service lines.
  • Hand sanitizers are provided throughout the hotel.
  • All Ladies & Gentlemen are mandatory to wear face mask and the face masks are provided free of charge.
  • Mobile check-in is available through Marriott Bonvoy™ Mobile app and room keys are sanitized with disinfectant box.
  • Luggage assistance is available. All bags will be disinfected before being delivered to your room.
  • No valet service is currently available for parking.

As part of Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:
 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, lobbies, restaurants and bars, spa, health club, ballrooms and meeting rooms; and provide more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Ladies & Gentlemen will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. As per local law guests are also obliged to wear personal face coverings. We provide face masks free of charge to the guests.
  • Room Amenities: We have replaced all paper stationary, In Room Dining and Spa menus with a QR code information in order to minimize risks. We provide a sealed cover for the TV remote control. Disinfectant wipes, hand sanitizers and face masks are available in the room for every arriving guest.
  • Temperature Screening: We will do temperature screening our Ladies & Gentlemen and vendors at entry points. For guests we will do temperature screening where required by Law.

 

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services daily while you are away from the room.
 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Health Club: Open, reduced capacity, health protocols applied, some equipment will not be available to make sure social distancing are applied, operational hours: 6 AM - 8 PM. 
  • Swimming Pool: Open, maximum capacity 10 persons, operational hours: 6 AM - 5 PM.
  • Spa: Currently closed based on local compliance.

All of our venues and banquet spaces have been adapted to comply with the local law and are limited to 50% of total capacity and 1.5 metres between tables. Digital menus and physical menus are available in all areas. We strongly recommend advance booking, use of contactless payments or credit/debit card payments. Cash payments are still accepted.

Food delivery will be available to our guestrooms from our restaurants. Pick-up service is available from front desk or directly from the restaurant as the preferred option.

 

  • Club Lounge: Five meals presentations are still available in PA.SO.LA Restaurant by ordering from a la carte menu.
  • In-room dining: Available with contact-free option. Operational hours: 6AM - 11PM.
  • PA.SO.LA Restaurant: Open, reduced capacity, advanced booking is required. Hand sanitizers are provided on table. Currently, we don't provide buffet. We do provide take-away food and home delivery services. Please contact us for further information and inquiries. Operational hours: 6AM - 9PM.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: All levels: Available on application.
  • Mobile Dining: All levels: 1. Available through Mobile guest request 2. Available through barcode scan in the room.
  • Mobile Guest Requests: All levels: Available on application.

Indonesian citizens are eligible to travel as long as a COVID-19 free result Health Certificate is presented. Additionally, travelers are required to provide specific documentation based on their category and destination upon traveling. Click Travel Restrictions to Indonesia for more detailed information.


For departures from regions that do not have a COVID-19 test facility, travelers may substitute it with a Health Certificate showing symptom-free influenza-like illnesses issued by a hospital/community health center doctor.

Outbound Indonesia: Travelers are advised to refer to each destination country's policy and information from the government, embassy, and related authority's website or IATA Travel Center here.
 

Inbound Indonesia: Foreign travelers are not allowed to enter or transit in Indonesia. Foreign travelers with an exemption to enter Indonesian territory, please refer to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020. Click Travel Restrictions to Indonesia for detailed information.

 

Health Certificate Validity


Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

 

  • Health Certificate with a non-reactive Rapid test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with flight destined to Biak, results are valid for a maximum of 7 days from the health facility issuance.
  • Health Certificate with a negative PCR/Swab test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with International flights to Jakarta/Surabaya/Denpasar, the PCR/Swab test results are valid for a maximum of 7 days from the health facility issuance.