Oia, Santorini, South Aegean Greece 84702

Stay Well

Welcome to Mystique, a Luxury Collection Hotel, Santorini.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities reductions in our restaurants and bars in compliance with local and state mandates.
  • Partitions installed at front desks and food & beverage service lines.
  • Hotel directory, menus and hygiene measures featured on room TV, for a contactless experience.
  • Menus in restaurants and bars accessible via a QR code.
  • Pre-registration form and pre-arrival letter with service and reservations requests available for submission digitally prior the arrival.
  • Implemented the ‘Text your service', a WhatsApp chat available for our guests for any service request.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, dining outlets and public areas as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes, face masks and hand sanitizers are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to arrival. In conformity with the health and safety standards imposed by the Greek government, we will not provide housekeeping every day during stay. If you wish to receive daily housekeeping or evening service, please let our front office team know. We will be happy to schedule service according to your preferences. Please note that housekeeping service will be conducted only at guests' absence, while our associates have received a specialized training and use mandatory PPE.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • Fitness Center: Open. Gym sanitization after each use and daily deep disinfection. Pre-booking required to avoid physical congestion.
  • Spa: Open, reservations required. Minimum 15-minute gaps between sessions to allow deep cleaning and sanitization.
  • Shuttle: Not Operating
  • Transfers: Only private transfers are available, respecting the maximum number of passengers allowed by the Greek governmental regulations.
  • Pool: Open. Increased water quality controls. Minimium distance of 6 feet or 2 meters between sun loungers. Regular disinfection of sunbeds, pool areas and equipment.
  • Modified operational practices for in-room dining, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.
  • Restaurants and bars re-arranged for optimal physical distancing and a safe and intimate experience.
  • Digital menus in restaurants, bars and in-room dining and possibility for contactless payments
  • Reservations required to facilitate safe spacing. Enhanced à la carte options and in-room dining.
  • ASEA Restaurant & Lounge will remain closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Platinum, Titanium & Ambassador members.
  • Welcome Gift: Collection of table salts for Platinum, Titanium & Ambassador members.
The architectural layout of our hotel is ideal for social distancing with ample spaces both public and private, abundant al fresco dining options, while all suites and villas dispose separate entrances. In addition, our spacious suites, are all endowed with generous terraces and balconies disposing of a dining area, while many of them are crowned with private pools or jacuzzis and some feature even a private gym.
Elaboration of a consolidated plan that includes a hotel-specific plan for cleaning, disinfection and transmission mitigation. All associates have been trained on COVID-19 safety and sanitation protocols, while we have made a partnership with certified auditors to perform regular audits on hygiene standards and procedures.