KN 3 Avenue, Nyarugenge District, Kigali, Rwanda

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Kigali Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

We have implemented several measures to ensure the safety of our guests as well as our associates:

 

  • Monitoring of guest temperature upon arrival and throughout the stay by way of a daily screening
  • A sanitation procedure at the hotel entrance.
  • Signage throughout the hotel reminding guests to maintain social distancing limits and regular disinfection across public areas.
  • Seating capacity reductions in our restaurants in compliance with government mandates.
  • Installed partitions at the front desk and food and beverage service lines.
  • Minimizing guest contact at the front desk by installing a station for one-time use pens and use of Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • Availability of hand sanitizers at the front desk and public areas
  • Closely work with health authorities on potential COVID-19 cases at the property and regular testing of our associates.
  • Accessible contactless menus (QR Code Menus) in our outlets and one time use menus in our restaurants and in room dining.
  • Facilitating and encouraging cashless payments with Amex, Visa and MasterCard.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.

Electrostatic Spraying: We will be utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Room Amenities such as In-room coffee makers and other items are replaced with fresh amenities as guests check out of the room.

Housekeeping is cleaning rooms with disinfectants with a focus on high touch areas.

Housekeeping services will be provided every third night during the guest's stay to minimize guest contact. However, guests have the option to request daily cleaning service at their convenience.

Disinfectant wipes are available in the room for every arriving guest as well as upon request.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Closed until further notice.

 

  • Spa: Closed until further notice.

 

  • Swimming Pool: Closed until further notice.

 

  • Kids Activities: Closed until further notice.

 

  • Executive Lounge: Closed until further notice.

 

  • Room Service: Available 7:30am to 10:00pm daily.

Due to the recent directives from local authorities, we have found it necessary to scale down certain hotel services. These changes include:


Iriba Bar and Terrace: Limited operating hours, face masks are required.


Soko Restaurant: Closed until further notice.


Cucina Restaurant: Closed until further notice.


Sarabi Pool Bar: Closed until further notice.


Room Service: Available 7:30am to 10:00pm daily.

 

Executive Lounge: Closed until further notice.

 

  • To reduce guest contact and maintain social distancing we have the below measures in place;
  • Seating capacity reductions with partitions in our restaurants in compliance with government mandates.
  • Installed partitions at food and beverage service lines
  • Use of contactless menus (QR code menus) and one time use menus
  • Associates wear PPE at all times and keeping social distancing.

Kigali Marriott holds the health and safety of our guests and associates as top priority. We strive for the best in guest satisfaction and our aim is to exceed each guests' expectations. In order to balance both, during this unprecedented time, we have listed some points to consider making your event successful and safe. We appreciate your cooperation in adhering to the Government of Rwanda health and safety guidelines.  

 

  • Upon arrival to the hotel, guests will be required to have their temperature checked. Face masks are required upon entrance. 
  • All participants must wear face masks at all times during the event unless they at their table consuming food or beverage.
  • All participants must maintain social distancing throughout their time at the hotel. 
  • Seating capacity reductions in our event spaces in compliance with government mandates. Therefore, we will work with you on planning your set up to accommodate guests, event experience, and health safety guidelines.
  • Associates will be on all food and beverage stalls to serve guests to ensure safety and social distancing is maintained at all times.
  • Signage throughout the hotel and event space entrance reminding guests to maintain social distancing limits and regular disinfection across public areas.
  • Availability of hand sanitizers at the front desk, event space entrance and public areas. In addition, before taking any food and beverage, hand sanitizers will be availed for guests at the food and beverage points or table service.


All events and social gatherings must be in accordance to current government directives communicated by our events teams during the planning process.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is served in the main restaurant
  • Lounge Access: Breakfast and Happy Hour is served in the lobby lounge. Meeting room access for two hours available upon request. Only Platinum Elite, Titanium Elite and Ambassador Elite and above levels have access.
  • Welcome Gift: Available for Platinum Elite, Titanium Elite and Ambassador Elite and above levels.
  • Late Check-Out: Available upon request (Availability Depended)
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Available