Navarino Dunes, Costa Navarino, Greece 24001

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Less Contact, More Connection
We implement touchless or low-touch solutions including Costa Navarino Mobile App WhatsApp chat and the Marriott Bonvoy™ App. QR codes provide easy access to digital collateral/menus and updates. Guest greetings have been modified to a nod, wave, or a bow, while continuing to ensure guest needs are met.

Physical Distancing and Queuing
Guests and associates practice physical distancing by standing at least 2 meters away from one another, including any area where guests or associates queue. Such areas are clearly marked and where possible, one-way traffic flow is indicated. Lobby furniture, restaurant layouts, and other public seating areas were reconfigured.

Providing Personal Protective Equipment (PPE)
All associates wear a face mask as part of their uniform. Guests are welcome to wear personal face masks and gloves and should abide by local regulations. Personal face masks, disinfecting wipes and gel are provided in guestrooms, and hand sanitizers are offered in public areas.

Installing Physical Barriers
Transparent screens, plexiglass shields or other physical barriers were installed in areas such as front desk, gyms, or high-traffic areas.

Thermal Screening
The implementation of temperature testing at the resort's main gate for guests and associates is driven by local Government/regulatory guidance and requirements.

Guest & Associate Health Concerns
We respond swiftly to associate and guest health concerns and follow all current public health guidelines. Associates feeling sick are encouraged to stay home. Those exhibiting symptoms will be required to self-isolate, as defined by public health authorities, from the onset of symptoms and be symptom-free before returning to work. Additional protocols specific to COVID-19 are in place and summarized below.

Guidance to Local Public Health Resources
We continually monitor and have been educated on requirements and guidance from local health authorities and practice those requirements throughout the property. Where testing or treatment of guests or associates is needed, we provide appropriate resources recommended by the local public health authorities.
Emphasis on Hygiene & Cleanliness
A hygiene plan is in place and associates are required to follow personal hygiene, social distancing and PPE guidance in compliance with local laws. Hand sanitizing stations for guest use are placed in all high-traffic areas and public spaces.

Deeper, More Frequent Cleaning
Enhanced cleaning protocols require frequently disinfecting high-touch items and sanitizing restrooms as often as every hour.

Leveraging Technological Innovations
We are researching and deploying enhanced technologies, including electrostatic sprayers that use hospital-grade disinfectant to treat known pathogens as well as ultraviolet light technology for sanitizing keys and other shared devices where applicable.

Cleanliness Champion & Training
We're building on our reputation for high standards of hotel cleanliness with well-established cleaning processes. We have appointed a Cleanliness Champion to ensure guest and associate safety. Additionally, associates have been trained on COVID-19 safety and sanitation protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
ANAZOE SPA FACILITIES
All facilities are operational, but thalassotherapy pools, steam bath and sauna are not yet open, awaiting further Government instructions.

FITNESS FACILITIES
WestinWORKOUT and Romanos Health Club facilities are operational, but indoor pools are not yet open; sauna/hammam access only for private use per room.

FITNESS EQUIPMENT
Majority of gym equipment is moved outdoors, placed at a 2m distance from one another; indoor gym capacity reduced to 3 guests per 100m2.

FITNESS ALTERNATIVES
Option of in-room private fitness sessions; all group fitness classes take place outdoors, equipment free.

SUNBEDS & UMBRELLAS
Reduced sunbed capacity; up to 2 sunbeds under the same umbrella, except families; distance between umbrellas is 3m at the pools and 5.5m at the beach; Sunbed pillows removed at beach. Table and sunbed service at the pools and the beach with limited menu; beach service in take away boxes; strict hygiene and safety measures apply (associates with mask and gloves, social distancing, etc.) Towel desks, hutches, or stands are sanitized every 2 hours. For your protection towels are handed-in to guests, not displayed.

KIDS' CLUB FACILITIES
Available only for kids between 4-12 years old; indoor pool not operating; activities take place only in the outdoor areas of the kids' club.

KIDS'ACTIVITIES
Emphasis on interactive and inspirational engagement with outdoor play and activities, keeping social distancing of 2m; Individual play areas per kid; personal kit with markers, pencils, etc. for each young guest.

AQUA PARK
Increased space between sunbeds, tables, chairs, and equipment in the Aqua Park.

BABYSITTING
Babysitting service available upon request at least 24 hours in advance; offered for children from 4 months to 12 years old, subject to availability; babysitting takes place in the guest's room for a maximum of three children from the same family, per babysitter; minimum babysitting duration is 2 hours; cancellation must be made at least 24 hours in advance, otherwise a cancellation fee applies.

BEACH EQUIPMENT
Surf boards, paddles, sports equipment, and all shared use items sanitized between use.
REDUCED SEATING
Modified floor plans and reduced seating to ensure physical distancing and space between tables; up to 6 guests allowed on a table, unless is a family (parents with underage children).

RESERVATIONS
Defined occupancy and seating times; reservations highly recommended to control flow when busy.

FOOD SAFETY
Appropriate PPE use for food handling; compliance with all Marriott and industry food safety protocols.

BREAKFAST
Bountiful breakfast offerings displayed across various service points with attendants, featuring a broad assortment of fresh local produce to fuel your day.

A LA CARTE DINING
A la Carte dining available across all resort's restaurants; self-service food stations / buffet eliminated.

ALTERNATE MENU OPTIONS
Alternate menu options, including disposable paper or digital on Costa Navarino Mobile App and via QR codes.

CLEANLINESS
Surfaces, tables and chairs sanitized between guest use; sanitization of self-service appliances between use; elimination of shared items at guest tables; laminated hard copy menu, where available, disinfected after each use; overnight disinfection of venue and food preparation tables.

BAR SERVICE
Cocktail equipment sanitized between use; modified procedures for garnishes and glassware; drinks accompanied by mixed nuts individual packs.

PAY-AT-TABLE OPTIONS
Reduced handling of guest personal property; alternate payment options; associates sanitize hands after handling cash and credit cards.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.
WE ARE READY TO WELCOME YOU AT COSTA NAVARINO

A sprawling 130 hectares of total resort area
Less than 10% building footprint
259 of rooms, suites and villas with private infinity pools
Over 1 km-long sandy beach
3 Outdoor pools with a total surface of 3,238m2
An impressive Aqua Park with 3 state-of-the-art waterslides
2 Kids' Clubs with airy outdoor spaces
21 restaurants, cafes and lounge bars outdoors
In Room Dining at your room's spacious terrace
Private dining options al fresco
Outdoor escape room
Wealth of sports and activities in nature
Wide selection of water sports, including Yachting & Sailing
Authentic experiences to explore Messinia's natural beauty and culture

A LONGSTANDING COMMITMENT
Since our opening in 2010, health and safety have been at the heart of Costa Navarino's approach to hospitality. This commitment to our guests and associates continues to anchor us as we adapt to new challenges presented by COVID-19. We have elevated our exacting standards and rigorous protocols to create a "new normal' to address the unique challenges presented by the current pandemic environment.
SETTING THE BAR FOR THE NEW NORMAL
This ‘new normal' will evolve and change to reflect World Health Organization and Greek Government guidance, as well as Marriott's "Commitment to Clean" initiative and new societal expectations. What will never change is our commitment to keep our associates, guests and business partners safe. This is our utmost priority. That's why at Costa Navarino we have taken even additional hygiene and safety measures.

WE'RE IN THIS TOGETHER
Responding effectively to this new environment is a shared responsibility. We are laser-focused on providing our teams with the tools, training and resources that are necessary in this environment.
Likewise, travellers must also take steps to protect everyone's health. Travel only when feeling well, practice good hand hygiene and social distancing in high-traffic areas throughout the resort.

OUR SHARED RESPONSIBILITY
Guests are critical in preventing the spread of COVID-19. To fulfill this responsibility, we offer resources such as COVID-19 related signage and materials describing good health practices. Signage is posted to remind guests of social distancing guidelines and hygiene practices to prevent the spread of any disease. Associates have been educated on the proper way to wear, handle, and dispose of PPE, as well as the appropriate way to wash hands, sneeze, and to avoid touching their faces.

THERMAL SCREENING
The implementation of temperature testing at the resort's main gate for guests and associates is driven by local Government/regulatory guidance and requirements.

GUEST & ASSOCIATE HEALTH CONCERNS
We respond swiftly to associate and guest health concerns and follow all current public health guidelines. Associates feeling sick are encouraged to stay home. Those exhibiting symptoms will be required to self-isolate, as defined by public health authorities, from the onset of symptoms and be symptom-free before returning to work. Additional protocols specific to COVID-19 are in place and summarized below.

GUIDANCE TO LOCAL PUBLIC HEALTH RESOURCES
We continually monitor and have been educated on requirements and guidance from local health authorities and practice those requirements throughout the property. Where testing or treatment of guests or associates is needed, we provide appropriate resources recommended by the local public health authorities.
Navarino Outdoors
• Reservations: Booking in advance for all activities highly recommended and required for indoor climbing wall, group biking excursions and individual hiking excursions
• Bike Station/Shop: Sanitization of equipment and fitting room between use; cloth steaming after fitting; frequent cleaning of high-touch surfaces
• Biking: Maximum number of 10 participants in group biking excursions; 5m distance between bikers
• Hiking: Maximum number of 10 participants in group hiking excursions; 2m distance between hikers
• Indoor Climbing wall: 1 person per 20m2; max 2 persons; mandatory use of mask by instructors
• When vehicle transfer needed for guests, specific rules apply

Navarino Racquet Academy
• Booking in advance highly recommended
• Sanitization of equipment between use
• Modified operations to singles play only, not switching sides of court, not touching the fillet; 2-4 player depending on court type
• Recommended use of own equipment
• Mandatory use of mask by instructor

Navarino Sea on-water by Surf Salad
• Booking in advance highly recommended
• Sanitization of equipment, lifejackets and fitting room between use; cloth steaming after fitting; frequent cleaning of high-touch surfaces
• Reduced capacity at Surf Club is 2 persons and at Surf Retail Shop is 4 persons
• No group sports requiring physical contact
• Mandatory use of PPE by instructors
• When vehicle transfer needed for guests, specific rules apply

Navarino Sea waterski and wakeboard
• Booking in advance highly recommended
• Sanitization of equipment and lifejackets between use
• Reduced number of participants
• Certain watersports like fun tubes require a distance of 1.5m between participants
• When vehicle transfer needed for guests, specific rules apply

Navarino Sea underwater by Aqua Divers Club
• Booking in advance highly recommended
• Sanitization of all equipment between use; equipment transferred in separate boxes, marked for each guest and instructor
• Recommended use of own equipment
• Reduced number of participants
• Access to Diving centre allowed only to participating guests, keeping a distance of 1.5m between one another
• When vehicle transfer needed for guests, specific rules apply
• Boat transfer for up to 12 people with a distance of 1.5m between one another and mandatory use of mask
• Mandatory use of PPE by instructors and staff handling diving equipment

Navarino Yachting & Sailing
• Booking in advance highly recommended
• Cleaning and disinfection of all vessel areas between guests' trips; providing disinfecting wipes/gel for guests
• Up to 12 people onboard with a distance of 1.5m between one another
• Access onboard allowed only to participating guests and crew
• When vehicle transfer needed for guests, specific rules apply

Navarino Speed Experience Park
• Booking in advance highly recommended
• Sanitization of all equipment and lockers between use; disinfection of helmets, steering wheels, pedals, seats and all touch points in the cart before use; mandatory use of disposable gloves and mask by driver
• Minimum space for each cart driver is 9m2
• Rest area seats and benches placed in 2m distance and sanitized between guest use

Hairdresser
• Reduced capacity; by appointment only
• Surfaces, tables and chairs sanitized between guest use; frequent disinfection of high-touch items; hand sanitizer station
• Mandatory use of mask or face-shield by staff & guests

Shopping
• Reduced capacity
• Surfaces, tables/chairs and fitting room sanitized between guest use; frequent disinfection of high-touch items; hand sanitizer station; cloth steaming after fitting
• Mandatory use of mask or face-shield by staff & guests