Avenida Marina N 15, Viña del Mar, Chile

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Miramar Hotel & Convention Center.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and at our main restaurant hostess reception.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. To wear personal face coverings in the property is mandatory, for both guests and associates.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Minibar products on QR request as every other room amenity.
  • Make a Green Choice is not available as well as turndown service.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open upon request, face masks required at all times. (11.00 to 19.00 h.)
Outdoor and indoor Pools: Closed
Steam room & Sauna: Closed
Spa: Closed
Kids Club: Open upon request, face masks required at all times. (11.00 to 19.00 h.)

Travesía restaurant: Open for breakfast (08.00 to 11.00 h.), lunch (13.00 to 15.30 h.) and dinner (19.00 to 21.00 h.)
Lobby Terrace: Open (11.00 to 19.00 h.)
Las Olas restaurant: Closed
Farewell bar: Closed
Room service: Open 24/7

Transportation services: Operating on Normal Schedule with special regulations
Menues are available in QR codes that are delivered at check in or restaurants.
Terrace and restaurant are set with fewer tables to guarantee social distancing.
No buffet services are offered and Room service orders are placed outside the door.
All tableware is set upon arrival.
Tables and chairs are desinfected after every use.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Included in Travesía for all Ambassador, Titanium and Platinum members.
  • Welcome Gift: Local gifts or 1000 points for all Ambassador, Titanium and Platinum members are available.
  • Late Check-Out: Gold - 14.00 h. / Ambassador, Titanium and Platinum - 16.00 h.
  • Mobile Check-In/Check-Out: Available for all members.
  • Mobile Key: Available for all members.
  • Mobile Dining: Available for all members.
  • Mobile Guest Requests: Available for all members.
  • New maximum capacities have been established to ensure social distancing.
  • 15-minutes breaks every 2 hours are required to perform disinfection procedures in the meeting rooms.
  • All self-service stations are not available. Coffee break services are packaged and handled individually.
  • Cloakroom not available.
  • All stationery is given upon request and with previous disinfection checks.
  • Accreditations are suggested to be managed digitally.