69-275 Waikoloa Beach Drive, Waikoloa Beach, Hawaii USA 96738

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Waikoloa Beach Marriott Resort & Spa.

 

Information on this page is subject to change without notice.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

As outlined in the State of Hawaii's 15th COVID-19 emergency proclamation, all individuals shall wear face coverings over their noses and mouths when in public settings, unless while outdoors when physical distance of six (6) feet from other individuals (who are not members of the same household/living unit/residence) can be maintained at all times. An owner or operator of any business or operation shall refuse admission or service to any individual who fails to wear a face covering, unless an exception applies under this section. Businesses or operations may adopt stricter protocols or requirements related to face coverings and face shields. Please see the State of Hawaii's website for additional information: https://hawaiicovid19.com/.

 

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key and service requests via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.


View the video below for Hawaii health & safety travel tips.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in designated areas.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants within all public areas, to support our already rigorous cleanliness protocols.
  • Face Coverings: Guests are required to wear face coverings in all public spaces. This includes, but is not limited to, lobby, guest room corridors, elevators, meeting spaces, public restrooms, food & beverage venues, business centers, fitness center. Face coverings may be removed while seated in our restaurant and bar.
  • Housekeeping: Your guest room is your sanctuary throughout your stay with us. As part of our commitment to you, we have deeply cleaned your room in preparation for your arrival. Unless you choose otherwise, we will not provide daily housekeeping service in an effort to maintain a contact-lite experience. If you have any requests, or would like us to service your room, we would be delighted to do so. Simply let us know when you will be leaving for the day and we will do the rest. If you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.


Room Amenities

  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

 

  • Fitness Center: Open by Reservations 6:00 am - 11:00 am and 3:00 pm - 7:00 pm
  • Mandara Spa: Open - Please check for Hour of Operation
  • Pool: 6:00 am - 11:00 pm With modified seating for social distancing. Daybeds and Cabanas on the pool deck are available for rent. Face coverings are required at all times, unless while seated at your pool chair, cabana or while in the water. Maintaining 6 feet of social distance from individuals who are not members of your household/living unit/residence is required.
  • Beach: Open with social distancing
  • Travel Traders Gift Shop: 8:00 am - 5:00 pm
  • Dining and Shopping Options: Two outdoor venues within walking distance (hours may vary)
  • Expedia Concierge Desk: 8:00 am - 5:00 pm Daily
  • Enterprise Car Rental: Delivery Service by Reservations (808) 561-3293
  • Aka'ula Coffee Shoppe: 6:30 am - 12:30 pm
  • Hawaii Calls: 7:00 am - 9:00 pm
  • Pool Service - Food & Beverage: 11:00 am - 5:30 pm
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum and above Elite breakfast option for pick up only at Aka'ula Lanai in lieu of points.
  • Lounge Access: N/A
  • Welcome Gift: Available as program guidelines.
  • Late Check-Out: Based on availability and by request.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: N/A
  • Mobile Guest Requests: Available
Guests planning a trip to Hawaii, or between the Hawaiian Islands, are responsible for reviewing and complying with current government guidance, as this information changes frequently. Please click the link below for information on the Hawaii Pre-Travel Testing Program. For further questions, the State of Hawaii's Safe Travels Program can be reached at info@gohawaii.gov or 1-800-GOHAWAII (1-800-464-2924).

Once in Hawaii, please travel pono (responsibly) and follow all current mask and social distancing mandates.

We look forward to welcoming you to our beautiful resort. To ensure a smooth arrival, please follow these steps.

Arrival: If you drive you may drop off your passengers and/or luggage and then proceed to the self-parking facility.

Check-in: TransPacific travelers will be asked to validate their COVID-19 vaccination using the Safe Travels QR code and associated valid picture ID for all guests in the room ages 5 and over.


For further questions, the State of Hawaii's Safe Travels Program can be reached at info@gohawaii.gov or 1-800-GOHAWAII (1-800-464-2924).

During your stay: If you are exempt from quarantine, please enjoy your stay and follow all current mask and social distancing mandates, both within the resort and while exploring our island home. If you are required to quarantine, you will be given a single-use key, as you may only leave your room in the event of a medical emergency.