78-128 Ehukai Street, Kailua-Kona, Hawaii USA 96740

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay. Information on this page is subject to change without notice.

Here is what to expect during your stay at Sheraton Kona Resort & Spa at Keauhou Bay.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

As outlined in the State of Hawaii's 15th COVID-19 emergency proclamation, all individuals shall wear face coverings over their noses and mouths when in public settings, unless while outdoors when physical distance of six (6) feet from other individuals (who are not members of the same household/living unit/residence) can be maintained at all times. An owner or operator of any business or operation shall refuse admission or service to any individual who fails to wear a face covering, unless an exception applies under this section. Businesses or operations may adopt stricter protocols or requirements related to face coverings and face shields. Please see the State of Hawaii's website for additional information: https://hawaiicovid19.com.

 

There is signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and amenities in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.


24-hour enhanced security. 

 

Mobile check in is available via web check in on the the Marriott BonVoy™ mobile app for our loyal BonVoy™ members.

 

Valet service is currently unavailable. Self parking available for a fee.
 


View the video below for the Hawaii health & safety travel tips.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, and escalators, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Face Coverings: Guests are required to wear face coverings in all public spaces. This includes, but is not limited to, lobby, guest room corridors, elevators, meeting spaces, public restrooms, food & beverage venues, business centers, fitness center. Face coverings may be removed while seated in our restaurant and bar or swimming pool but guests are expected to keep face coverings on while moving to and from our pool areas.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants in our public spaces, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping: Your guest room is your sanctuary throughout your stay with us. As part of our commitment to you, we have deeply cleaned your room in preparation for our arrival. Unless you choose otherwise, we will not provide daily housekeeping service in an effort to maintain a contact-lite experience. If you have any requests, or would like us to service your room, we would be delighted to do so. Simply let us know when you will be leaving for the day and we will do the rest. If you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Adult Pool: Open daily 8am - 10pm  
  • Family Pool: Open daily 8am - 10pm 
  • Slide: Open daily 9am - 5pm

Modified seating for social distancing. Face coverings are required at all times, unless while seated at your pool/beach chair or cabana, or while in the water. Maintaining 6 feet of social distance from individuals who are not members of your household/living unit/residence is required.

 

  • Hot Tubs: Open daily 8am - 10pm
  • Spa: Appointments available; please contact the spa directly for reservations or book online at https://hoolaspa.com/
  • Fitness Center: Open daily 5am - 9pm; maximum capacity of 5 guests with reservations required in advance. Reserve online at https://sheratonkona.ipoolside.com
  • Basketball/Tennis Courts: Open
  • Club Lealea: Temporarily closed
  • Kaiulu Club Lounge: Temporarily closed
  • Aloha Center: Cultural Activities available with social distancing and limited capacity. Reservations required in advance; please see activity calendar or reserve online at https://sheratonkona.ipoolside.com/
  • Holomoana Water Taxi & Cultural Tour by way of Sea: Reserve online at https://sheratonkona.ipoolside.com

In response to the current environment, the hotel will follow enhanced sanitation guidelines.


Wailele Café:

  • Breakfast service:  Monday - Friday 6:30am - 10:00am | Saturday & Sunday 6:30am - 10:30am | offered to go or served
  • Dinner Service:  Sunday - Thursday 5:30pm - 8:30pm | Friday - Saturday 5:30pm - 9:00pm | offered to go or served
  • Live Music Thursday, Friday and Saturday

Holua Bar and Grill:

  • Open daily 11:00am - 6:00pm.

Rays on the Bay:

  • Temporarily closed

Holoholo Market:

  • Open daily 6:00am - 11:00pm

Mixology Class:

Saturdays 4:30pm | Sign up using your resort services QR code

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Effective August 8th, Breakfast is available daily in Wailele Café, on the first level.  A Continental Breakfast option is available for Platinum Elite or higher guest that choose to receive breakfast as their benefit.
  • Lounge Access: Kaiulu Lounge is closed until further notice.
  • Welcome Gift: The front desk will automatically add the 500 point gift at check-in.
  • Late Check-Out: Based upon availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available; stop by the front desk to pick up your wristbands. Wristbands required for all guest room occupants
  • Mobile Dining: Available through the BonVoy™ app
  • Mobile Guest Requests: Available

Guests planning a trip to Hawaii, or between the Hawaiian Islands, are responsible for reviewing and complying with current government guidance, as this information changes frequently. Please click the link below for information on the Hawaii Pre-Travel Testing Program. For further questions, the State of Hawaii's Safe Travels Program can be reached at info@gohawaii.gov or 1-800-GOHAWAII (1-800-464-2924).


Once in Hawaii, please travel pono (responsibly) and follow all current mask and social distancing mandates.
 

We look forward to welcoming you to our beautiful resort. To ensure a smooth arrival, please follow these steps.

 

Arrival:

Please drive directly to the lobby for check-in. After check-in, please use your room key or wristband to access self parking.


Check-in:
Transpacific travelers will be asked to validate their quarantine status using the Safe Travels QR code and associated valid picture ID for all guests in the room, ages 5 and over. State of Hawaii residents, whom have not traveled out of state in the last 14 days, will simply need to show a valid Hawaii State ID matching the address on the reservation.

 

During your stay:

If you are exempt from quarantine, please enjoy your stay and follow all current mask and social distancing mandates, both within the resort and while exploring our island home. If you are required to quarantine, you will be escorted to your room, as you may only leave your room in the event of a medical emergency.