62-100 Kauna'oa Drive, Kohala Coast, Hawaii USA 96743

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.


Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Social Distancing
• Signage throughout the hotel is in place to remind guests to maintain social distancing and of occupancy limits in compliance with local and state mandates.
• Outdoor space is abundant and used fully to provide reconfigured seating which allows for social distancing in the lobby, restaurants, at the pool and in other public areas.
• Physical barriers have been implemented at the front desk, concierge and other select locations
throughout the resort.

Contactless Experiences
• Touchless or low-touch solutions and contactless technologies are offered including: mobile key, mobile dining menus and reservations, mobile chat, guest requests via the Marriott Bonvoy™ app, and in-room express check-out service.
• Shuttle service to your vehicle will replace valet parking.
• In-Room Dining has been modified to a no-contact delivery experience.
We have enhanced our cleaning guidelines following recommendations by the Centers for Disease
Control and Prevention (CDC), Marriott International and the Hawaii Lodging and Tourism Association
(HLTA). These procedures and guidelines may evolve over time to reflect new government guidance and
expectations.

Guestrooms
• Every guest room is thoroughly cleaned and disinfected prior to your arrival.
• To minimize contact, housekeeping services are limited to every three days and scheduled for when
the guest is not in their guest room.
• Nonessential high-touch items now available only upon request and surface disinfecting wipes are
provided in every guest room.
• Extra attention is devoted to disinfecting high-touch items including bathroom surfaces, buttons,
knobs and switches, doors and handles, electronics and telephones, and luggage racks.

Public Spaces
• We have enhanced cleaning protocols to disinfect public spaces including all high-touch items such
as elevator buttons and handrails throughout the day and especially during peak usage.
• Hand sanitation stations are available throughout the hotel, especially in high-traffic areas.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations. In addition to following guidance on reducing capacity in public spaces, reinforcing social distancing, and enhanced sanitization protocols, we have made these modifications:

Beach & Pool
• Guests are encouraged to pick up and return their own towels.
• Alternative beverage options are offered to minimize high touch water station use.
Fitness Center
• Fitness Center hours may be restricted.
• Hand sanitizer and equipment sanitization supplies are provided for guest use.
• Fitness classes are not currently offered.
Spa
• The spa at The Westin Hapuna Beach Resort is currently closed.
Golf
• Tee times are available from 8:00am until 2:00pm in 15-minute intervals.
• Credit/debit cards and room charges are the only accepted form of payment.
• Showers and locker rooms are not available at this time.
• Single cart riders are allowed.
• Golf carts can be shared if the golfing party arrive together.
• The course has restricted physical touch points which include modified cups, no rakes in bunkers and no
sand bottles on carts.
• Beverage/snack cart will not be available.
• Golfers are expected to discard all trash from their golf cart post-play in receptacles provided.
Cultural Activities
• Cultural activities will continued to be offered, mask and social distancing protocols will be followed.
Westin Family Kid's Club
• The Westin Family Kid's Club will continued to be offered, mask and social distancing protocols will be followed. Reservations are required.
Restaurants
• Self-service buffets have been replaced with creative and customizable menus.
• Takeout options are offered at every restaurant.
• Mobile dining reservations and menus available.
• Restaurant seating has been redistributed to ensure safe social distancing.
• Outdoor space is abundant and used fully to provide healthy, spacious restaurant seating.
• We are able to reserve spaces for larger parties, within limits of State and County health guidelines.

In-Room Dining
• In-Room Dining has been modified to a no-contact delivery experience.
• In-Room Dining is available for guest pickup.
• Packaging and products for takeout are single-use and disposable.
• Available daily, 24 hours a day

Restaurant Availability
Meridia
• Dinner: Daily, 5:30 PM - 9:00 PM
'Ikena Landing
• Breakfast: Daily, 6:30 AM - 10:30 AM
Naupaka Beach Grill
• Lunch: Daily, 10:30 AM - 5:00 PM
• Bar: Daily, 10:30 AM - 7:00 PM
Piko Coffee+Bar
Coffee Bar: Daily, 6:30 AM - 10:30 AM
Bar: Daily, 4:00 PM - 10:00 PM
*Hours are subject to change without notice.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: Platinum, Titanium and Ambassador Members can choose to receive daily breakfast for two at Ikena Landing restaurant as their welcome gift.
  • Welcome Gift: Gold Members receive 500 points upon arrival. Platinum, Titanium and Ambassador Members receive either daily breakfast for two at Ikena Landing restaurant or 1,000 Bonvoy points.
  • Late Check-Out: 2PM check-out available for Gold members, 4PM check-out available for Platinum, Titanium and Ambassador Members based on availability on the day of check-out.
  • Mobile Check-In/Check-Out: Available through the Bonvoy App.
  • Mobile Key: Available through the Bonvoy App.
  • Mobile Dining: Restaurant menus are available online.
  • Mobile Guest Requests: Mobile chat is available.

As part of our commitment to ensure your safety, we have developed new procedures to make your stay as comfortable as possible. To ensure this is accomplished, we recognize that our valued guests are vital partners in preventing the spread of COVID-19. We appreciate, in advance, your pledge to help us ensure the resort remains safe and secure for all guests and our associates.

Guest Pledge:

 

  • Display ‘Aloha' with a modest ‘Shaka' in lieu of a handshake or hug
  • "Smile" underneath my mask, which I will wear in public hotel spaces and around other guests and associates
  • Note: To allow you to fully embrace and enjoy Hawaii's fresh tropical air, you are not required to wear a mask while: dining (when seated), during outdoor activities, lounging on the beach or at the pool, or while in fitness center
  • Keep in contact by providing my mobile phone number and email address to the hotel upon arrival
  • Use the vast oceanfront setting of Mauna Kea Resort to social distance from others not in my family
  • Monitor my health daily focusing on wellness as my priority

If during your stay, you begin to experience flu-like symptoms please remain in your room, contact hotel management, and we'll arrange for medical assistance. We have protocols at-the-ready to assist you should this occur.

We appreciate your cooperation and your pledge, which will allow you, those traveling with you and all of our guests to enjoy time here at The Westin Hapuna Beach Resort. We look forward to sharing our Aloha and welcoming you and your family.
The well-being of our guests and associates is of paramount importance. We encourage our guests to review all federal, state, and local permitted traveler guidance before making a hotel reservation and before travel, as this guidance is being updated frequently.