7 Powisle Street, Krakow, Poland 31-101

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Krakow.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

There are currently no restrictions on social distance in the hotel. There is no requirement to wear face masks in public areas, and there are no limits on the number of Guests in the hotel or common spaces such as lifts or restaurants.

Mobile check-in, room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers to support our already rigorous cleanliness protocols.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
  • Fitness Center and Swimming Pool: Open Monday-Thursday 7:00-21:00
    Friday-Sunday 9:00-21:00
  • Massage Room: Open, reservations in advance required
  • Sheraton Club Lounge: Open everyday 6:00-23:00. Cocktail hour with beverages available from 05:00 PM to 08:00 PM Snacks served from 06:00 PM to 08:00 PM. Guests with access to the Sheraton Club are invited for breakfast in Anima Restaurant between 7:00 AM and 11:00 AM.


  • SomePlace Else Bar: Opnen Tuesday - Sunday 18:00 - 1:00
  • The Roof Top Terrace: Open Monday - Friday 17:00 - 23:00, Saturday - Sunday 13:00 - 23:00
  • Anima Restaurant: 7 am - 12 am
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Provided according to standard.
  • Lounge Access: Guests are served via Room Service.
  • Welcome Gift: Provided according to standard.
  • Late Check-Out: Yes.
  • Mobile Check-In/Check-Out: Check-In - Yes. Check-Out - No.
  • Mobile Key: No.
  • Mobile Dining: No.
  • Mobile Guest Requests: No.