Jalan Sultan Ismail, Kuala Lumpur, Malaysia 50250

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Imperial Kuala Lumpur Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Sheraton Imperial Kuala Lumpur Hotel is committed in providing comfort and a safe environment for our valued guests. We are working closely with experts to ensure food and water safety, hygiene and infection prevention, and following principle protocols by Marriott Cleanliness Council in redefining our cleaning and safety standards. We are actively monitoring and evolve our solutions to safeguard the health and safety of our guests and associates.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Placement of signage around the hotel to encourage hotel guests to maintain social distancing and revised seating capacities in our public areas, restaurants, fitness and spa areas per Malaysia government guidance on social distancing practice.
  • Enhanced cleaning technology such as electrostatic sprayers air purifying systems are used to disinfect the air and on surfaces throughout the hotel.
  • Hand sanitiser stations are available in high-traffic areas.
  • Any open surfaces and guest rooms are treated with rigorous cleaning protocols frequently using hospital-grade disinfectants product.
  • All guest rooms will be equipped with a hygiene kit that includes disinfecting wipes, sanitizer and a face mask hygiene kit for personal usage.
  • Partitions have been installed at front desks and hotel associates wearing face masks and gloves at all time. (this is content in a past tense format because when it went live on HWS the partition should be installed before hotel operations reopening day).
  • Self-Parking recommended, valet service available on request. Limited on-site parking, contact hotel in advance.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.
  • Face coverings or masks are required to be worn in hotel public areas.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, face masks required at all times.
  • Restaurants: Open, face masks required for entry.
  • Lounges: Open, face masks required for entry.
Food handlers are well trained on safe food preparation and service practices where they follow high food safety standard as a guideline. The safety standard and compliance is validated by reputable independent audits.

Food takeaway and delivery is available upon request.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.
With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad