9040 West Sunset Boulevard, West Hollywood, California USA 90069

Stay well.

Welcome to The West Hollywood EDITION.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
Our entire team is committed to creating a sanctuary for our guests, while ensuring proper social distancing and making contactless experiences available. Signage has been placed throughout our hotels to remind guests to maintain social distancing and space capacity limits (such as elevators). Additional measures are also available upon request via the Marriott Bonvoy™ mobile app, such as mobile check-in, service requests, adjusted or declined housekeeping and contactless room service delivery.
In keeping with Marriott's Commitment to Clean, we have made enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency and intensity of an already rigorous cleaning and disinfecting protocol in our high-touch areas. This includes hospital-grade sanitizing techniques and electrostatic sprayers for registration, lobby, handrails, door knobs/handles, and restrooms.

Personal Protective Equipment (PPE): You will notice that our team members have added masks to their uniforms, and for some, also gloves based on the activities they are performing and always on direction by the local authorities. Guests are required to wear personal face coverings in all public areas.

Room Amenities: Your guest room is your sanctuary and ensuring it is immaculately clean is our highest priority. We have enhanced our cleaning and disinfecting protocol with high-touch surfaces such as reading materials, telephones, remote controls, thermostats, handles, hair dryers, hangers, furniture and light switches. Normal daily housekeeping is available however will be adjusted accordingly if a guest chooses not to have anyone enter the room during their stay. For those who do wish to receive these services, they will be coordinated to take place when guests are out of the room. A second daily housekeeping service and turndown will only be provided upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. If you wish to receive daily housekeeping refresh service, please let us know your preferred time upon check-in. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • PPE: each guest will receive a PPE welcome kit containing two disposable, non-sterile face mask and four 75% alcohol sanitizing pads. The number of kits in each room will be based on the number of registered guests on the reservation. 
  • Lobby Bar: Temporarily Closed
  • The Roof: Open. Social distancing required. Reservations required. Masks required when walking about, but not while eating or drinking at a table.
  • Rooftop Pool: Open, social distancing and reservations required. 
  • Gym: Temporarily Closed
  • Valet: Available
  • Room Service: Available, including contactless delivery.
  • The Roof: Open for breakfast, lunch and dinner. Guest seating areas have been arranged to ensure proper social distancing. Masks are required while walking about, not while eating or drinking at table or lounge chair. Enhanced cleaning, sanitization and staff PPE has been implemented.
  • Lobby Bar: Temporarily Closed
  • Room Service: Open for breakfast, lunch and dinner with contactless delivery.
  • Ardor: Temporarily Closed
  • Sunset: Temporarily Closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Will remain, in accordance with enhanced cleanliness and safety protocols.
  • Late Check-Out: Will remain, in accordance with enhanced cleanliness and safety protocols.
  • Mobile Check-In/Check-Out: Will remain, in accordance with enhanced cleanliness and safety protocols.
  • Mobile Key: Will remain, in accordance with enhanced cleanliness and safety protocols.
  • Mobile Guest Requests: Will remain, in accordance with enhanced cleanliness and safety protocols.