2701 Nutwood Avenue, Fullerton, California USA 92831

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Fullerton Marriott at California State University.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain physical distancing, occupancy limits in compliance with local and state mandates, and partitions installed at front desk. Enhanced Marketplace manned by gloved and masked desk associate to ensure least touches possible.

Mobile check-in and key, service requests delivered right to your door via the Marriott Bonvoy™ mobile app or by calling the front desk.

Complimentary self-parking is offered.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Check-in/Out & Guest Rooms
  • As a standard of Marriott International, we will require all guests in public spaces to wear a face mask
  • Redesigning the arrival and front desk to observe proper physical distancing for our guests and associates
  • Frequent sanitation of front desk check-in counters, credit card devices, bell carts, room keys, ATMs
  • Reviewing with each guest at check-in our position of not accepting guests who are positive or may believe they are positive for COVID-19
  • An abundance of signage reminding guests of physical distancing, face masks, and more
  • Placing hand sanitizers in various public areas of the hotel
  • All associates, third party contractors and vendors wear face coverings, and following local and state ordinances that require face coverings of guests and customers in public spaces of the hotel
  • Individual packages of sanitizing wipes will be distributed at check-in.
  • After 5 consecutive days of stay housekeeping can be requested and scheduled (guest must vacate the room for at least 3 hours). Inside of 5 days, hotel associate can bring and remove linens (sheets, pillowcases, bath mats, towels) in plastic bags.
  • All reusable in-room guest information (compendiums, magazines, TV guides, bibles, etc.) will be removed from rooms. Single use guest information may be placed in rooms and considered disposable.


Enhanced Public Space Cleaning
  • As a standard of Marriott International, we will require all guests in public spaces to wear a face mask. If you forgot to pack yours, a disposable face mask will be provided to you.
  • All public spaces are closed for congregation of guests.
  • All open and functional public spaces have frequent cleaning regiments.
  • Signage stating that no more than (2) guest should ride in an elevator cab at a time.
  • Limiting exposure between guests and associates throughout the hotel; including limited housekeeping and food service
  • Restaurant and Bar are closed, however enhanced Marketplace is attended by a masked and gloved associate.
  • Pool/Spa area open with time slot sign in sheet at which point the front desk associate will hand you a towel
  • Pool/Spa area capacity is a maximum of 13 and seating will be configured to allow for physical distancing between groups of guests.
  • Use of electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.



Associate Wellness

  • Back of the house signage reminding associates to wear face masks, gloves and any other personal protective equipment they may need to do their job safely and effectively, to physical distance, to wash hands with soap and water regularly and for at least 20 seconds, and to avoid touching their face.
  • Providing health screenings and temperature checks of all associates prior to each shift
  • All hotel staff to wear personal protective equipment need for their specific job function.
  • Our associates have been trained on latest CDC guidelines and Aimbridge Hospitality guidelines (AIMClean).
  • Frequent back of the house sanitizing with an emphasis on associate café, entrances, and restrooms/locker rooms.


Meeting Spaces

  • Site inspections and meetings will be done virtually and/or appropriately physically distanced


Guest Considerations

  • Post signage outside of meeting and events reminding guests of appropriate physical distancing guidelines
  • As a standard of Marriott International, we will require all guests in public spaces to wear a face mask
  • Individual bottled water will be provided in lieu of water carafes on meeting tables and water stations
  • Physical Distancing room sets will be in place with the maximum of 15 people in one room


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing physical distancing. The modifications we have made include:

 

  • Fitness Center: Open from 5AM to 9PM daily with capacity limited to 10%.
  • Pool: Open from 10AM to 9PM with a maximum occupancy of 13
  • Whirlpool: Open from 10AM to 9PM with a maximum occupancy of 2 guests
  • Spadra33 Restaurant and Bar: Currently Closed
  • Self-Wash Coin Laundry: 9AM to 9PM
Enhanced Market, local restaurants within walking distance and UberEats, Doordash and other available delivery to hotel by all surrounding restaurants.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Through the Marketplace, please grab a frozen breakfast item, juice, and fruit or muffin.
  • Lounge Access: Unavailable
  • Welcome Gift: Available
  • Late Check-Out: Available
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Unavailable
  • Mobile Guest Requests: Available