711 South Hope Street, Los Angeles, California USA 90017

Taking care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Los Angeles.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Signage throughout our hotels to remind guests to maintain social distancing. Occupancy limits and seating capacity reductions in our restaurants in compliance with Local and state mandates
  • Partitions installed at front desk and restaurant booths
  • Mobile check-in available via the Marriott Bonvoy mobile app
  • Housekeeping amenity request delivered right to your door via contactless Knock & Drop
  • 24-hour fitness center located on 26th floor 

Effective November 8, 2021, Los Angeles County Public Health requires proof of full vaccination against COVID-19 for access to indoor dining outlets, lounges, spas, fitness centers and meeting spaces. Face coverings are currently required for everyone while indoors at public settings, regardless of vaccination status. For more information, please visit www.safepassla.org
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in high traffic areas including lobby, restrooms, elevators, restaurants and bars. In addition to providing more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g face coverings, gloves, etc) based on direction by local authorities. Guests are also required to wear personal face coverings when outside of their guest rooms.
  • Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital grade disinfectants to support our already rigorous cleanliness protocols.
  • Room Amenities:
    • In room coffee makers, mini refrigerators and in-room safes are currently available
    • Disinfectant wipes and individual hand sanitizers are available upon request
  • Housekeeping Service: Every guestroom is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night. We will only enter your guestroom for cleaning upon request. We kindly request you vacate your room for approximately (3) hours. We are happy to schedule service according to your preference.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • Fitness Center: Open daily, 24-hours on the 26th floor 
  • District Restaurant: Open daily on the plaza level
    • Breakfast: Monday - Friday, 6:30 a.m. - 10:30 a.m., Saturday & Sunday, 7:00 a.m. - 10:30 a.m.
    • Lunch: 11:30 a.m. - 2:00 p.m.
    • Dinner: 4:00 p.m. - 10:00 p.m.
    • Happy Hour: 4:00 p.m. - 6:00 p.m.
  • Deck by District: Open daily on the 3rd floor
  • Gift Shop: Open daily, 24-hours in the Lobby
  • Hope St. Market: Open daily, 24-hours in the Lobby
  • Business Center: Open daily, 24-hours in the Lobby
  • Club Lounge: Currently closed

District Restaurant & Bar: 
Enjoy fresh, farm-to-table fare and modern flavors in or outdoors at District on the plaza level. Indulge in custom and classic cocktails from an award-winning program famous for its out-of-the-box creations.

  • Daily Breakfast: Monday - Friday, 6:30 a.m. - 10:30 a.m., Saturday & Sunday, 7:00 a.m. - 10:30 a.m.
  • Daily Lunch: 11:30 a.m. - 2:00 p.m.
  • Daily Dinner: 4:00 p.m. - 10:00 p.m.
  • Daily Happy Hour: 4:00 p.m. - 6:00 p.m.

 

Hope Street Market:

A "Grab and Go" outlet located on the Lobby level, Hope Street Market is available to guests 24 hours a day, seven days a week for food and beverage takeaway. Offerings include breakfast items, snacks, salads, desserts, alcoholic and non-alcoholic beverages.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum Elite, Titanium, and Ambassador guests may choose points or breakfast in District restaurant, or Grab & Go breakfast at Hope Street Market in Lobby.
  • Lounge Access: Club lounge is currently closed.
  • Welcome Gift: Platinum elite, Titanium and Ambassador guests may choose points or Grab and Go option.
  • Late Check-Out: Late check-out is available for Platinum Elite, Titanium and Ambassador Guests.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you depart.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guestroom.