711 South Hope Street, Los Angeles, California USA 90017

Taking care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Los Angeles.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing. Occupancy limits and seating capacity reductions in our restaurants in compliance with Local and state mandates.
  • Partitions installed at front desk and restaurant booths.
  • Mobile check-in available via the Marriott Bonvoy mobile app
  • Housekeeping amenity request delivered right to your door via contactless Knock & Drop.
  • Valet service is currently unavailable in compliance with local and state mandates
  • Fitness center located on 26th floor operational hours based on local and state mandates

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in high traffic areas including lobby, restrooms, elevators, restaurants and bars. In addition to providing more hand sanitizing stations.


Personal Protective Equipment (PPE): Staff members will wear PPE (e.g face coverings, gloves, etc) based on direction by local authorities. Guests are also required to wear personal face coverings when outside of their guest rooms.


Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital grade disinfectants to support our already rigorous cleanliness protocols.


Room Amenities:

  • In room coffee makers, mini refrigerators and in-room safes are currently available
  • Disinfectant wipes and individual hand sanitizers are available upon request

Housekeeping Service: Every guestroom is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night. We will only enter your guestroom for cleaning upon request. We kindly request you vacate your room for approximately (3) hours. We are happy to schedule service according to your preference.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Fitness Center: Located on the 26th floor. Availability and capacity based on local and state mandates

Club Lounge: Located on the 26th floor. Availability and capacity based on local and state mandates.

District Dining: Currently only outdoor evening dining options available based on local and state mandates. Please contact hotel operator for most up to date information on Hotel dining.

Gift Shop: Located in Lobby. Open daily 24 hours

Deck Dining by District: Outdoor patio dining per current local and state mandates. For hours of operation please contact hotel operator. Paper menus replaced with QR codes to minimize risk.
 

District Restaurant & Bar: Patio dining option and takeaway available. For hours of operation please contact hotel operator. Paper menus replaced with QR codes to minimize risk.
 

Our "Grab and Go" outlet on the lobby level is available 24 hours a day for food and beverage takeaway including breakfast items, snacks, salads, desserts, alcoholic and non-alcoholic beverages.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum Elite, Titanium, and Ambassador guests may choose points or Grab & Go Breakfast at Lobby Level
  • Lounge Access: Access to our Club lounge located on 26th floor. Limited hours of operation may apply.
  • Welcome Gift: Platinum elite, Titanium and Ambassador guests may choose points or Grab and Go option
  • Late Check-Out: Late check-out is available for Platinum Elite, Titanium and Ambassador Guests
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you depart
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guestroom.