900 West Olympic Boulevard, Los Angeles, California USA 90015

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott Los Angeles L.A. LIVE.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout the hotel to remind guests of mandatory face covering requirements, social distancing, and hand hygiene.
  • Entry doors are motion-activated to eliminate physical contact.
  • Arrival queuing through floor decals with physical distancing barriers installed between guest services and the guest at check-in.
  • Occupancy limits and seating capacity reductions in all public areas and restaurants in compliance with local and state mandates.
  • Signage to promote maximum occupancy in elevators of four guests or one family.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • Digital access to in-room directories and ability to control the television on smart phones or devices.
  • Alternate menu options in our restaurants to include disposable paper menus and digital access on smart devices.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

 

  • Valet parking attendants change gloves between each vehicle and sanitize the steering wheel, ignition button, door handle and shifts with disinfection wipes prior to and upon return of the vehicle.
  • Luggage is sanitized after associate touch and bell carts sanitized after each use.
  • Enhanced cleaning with protocols for every space of the hotel, especially for high traffic spaces and high touch surfaces with hand sanitizing stations at all high customer touch points.
  • All staff members and guests are required to wear masks in all public areas of the Hotel. Staff members will wear additional (e.g, gloves, face shields, etc.) based on the activities they are performing and direction by local authorities.
  • Deeper cleaning in guestrooms between guest stays focused on using the right chemicals in every part of the room, with enhanced technologies including electrostatic sprayers with hospital-grade disinfectants to support our already rigorous cleanliness protocols.
  • Tiered options of housekeeping service to include Daily Service, Service Every Other Day and No Service to accommodate guests' preferences. Stay over service, when requested, is provided only while the room is vacant.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • HVAC units in guestrooms are equipped with MERV8 filters. Systems are unique to each guestroom circulating outside air and do not share air with any other guest room or space.
  • Appropriate PPE for food handling and compliance with all Marriott International and industry food safety protocols including masks and face shields for service staff.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Closed
  • Outdoor Swimming Pool: Open
  • Spa: Open Friday - Sunday, 10 am - 6 pm, last appointment at 5 pm.
  • Executive Lounge: Closed
  • Business Center: Open

We are committed to making the amenities at our property available to you while complying with local regulations, including restrictions on indoor dining and reinforcing social distancing. Dining options currently available include:

 

  • Illy Caffé: Italian coffees, pastries, salads, sandwiches and on-the-go snacks (6:30 am to 7 pm)
  • Delivery To-Go: Packaged meals with contactless delivery to your guestroom (7 am - 11 am, 11 am - 2 pm, and 5 pm - 10 pm)


Glance Lobby Bar, WP24 and Nest are temporarily closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: In accordance with local and stage regulations, the Executive Lounge is currently closed. Platinum, Titanium and Ambassador members are offered 750 points per day in lieu of Executive Lounge privileges.
  • Welcome Gift: In lieu of the welcome gift, Gold Elite members will receive a one-time award of 500 points per stay; Platinum, Titanium and Ambassador members will receive a one-time award of 1,000 points per stay.
  • Late Check-Out: Member benefits for late check-outs will be honored based upon Elite status.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Available

Safety Initiatives

 

  • Associates will wear face coverings and appropriate PPE at all times.
  • Meeting attendees are required to wear face coverings in all public contact areas when not eating or drinking
  • Signage will be placed throughout the meeting space to show social distancing guidelines and reinforce PPE guidelines.
  • Meeting room sets will follow current social distancing protocols.
  • Easily accessible sanitizing stations will be placed throughout high traffic areas.
  • Tables, chairs, shared equipment, and meeting amenities are sanitized prior to and following each event and during banquet breaks using proper cleaning protocols.
  • High touch communal stations (water, office supplies, candies) have been removed from event spaces.
  • All additional meeting equipment entering meeting space must be sanitized by the vendor using approved products and methods, and all third party vendors must wear appropriate PPE and follow hygiene protocols when loading into and out of event space.
  • Attendee traffic flow in exhibit hall aisles and meeting room aisles will be designated as one way paths. Hotel and event planner to partner on determining traffic flow and supporting signage.
  • Gloves are required for associates during event set up (including glassware, flatware roll-ups, tables, etc.).

 

Food & Beverage

 

  • Banquet menu offerings have been reimagined to focus on individually wrapped and packaged items and limited interaction stations.
  • Traditional self-service buffets have been suspended and when offered, will require protective barriers and attendants with appropriate PPE. Plated meal service is recommended.
  • Pre-set offerings are not available; all food, beverage, and accompaniments will be served.
  • Food service stations and bars will be set with employee sanitizing stations, trash receptacles, ample dry paper towels, hand sanitizer and gloves.
  • Food and beverage service stations will include 6' tall barriers to shield non-packaged food items and attendants.
  • All soiled linens will be replaced after each use and cleaned per CDC guidelines

 

Meeting Technology

 

  • Encore Event Technologies MeetSAFE designs in accordance with Marriott's Commitment to Clean protocols
  • Digital tools to incorporate virtual attendance, multiple rooms or multiple venues. Coordination with Event Services to ensure audio visual supports guidelines for set ups with appropriate social distancing to include: audio reinforcement for additional square footage; attendee power options to allow people to remain at individual seats; and push talk microphones to facilitate conversation.