Stay well.

Welcome to Los Angeles.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
Entry doors are motion-activated to eliminate physical contact.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

Digital access to in-room directories and ability to control the television on smart phones or devices.

Alternate menu options in our restaurants to include disposable paper menus and digital access on smart devices.

 

Face coverings are recommended but no longer required in indoor or outdoor areas.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced cleaning with protocols for every space of the hotel, especially for high traffic spaces and high touch surfaces with hand sanitizing stations at all high customer touch points.
  • Deeper cleaning in guestrooms between guest stays focused on using the right chemicals in every part of the room, with enhanced technologies with hospital-grade disinfectants to support our already rigorous cleanliness protocols.
  • Tiered options of housekeeping service to include Daily Service, Service Every Other Day and No Service to accommodate guests' preferences. Stay over service, when requested, is provided only while the room is vacant.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • HVAC units in guestrooms are equipped with MERV8 filters. Systems are unique to each guestroom circulating outside air and do not share air with any other guest room or space.
  • Appropriate PPE for food handling and compliance with all Marriott International and industry food safety protocols including masks and face shields for service staff.

Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

We are committed to making the following amenities and services at our property available during your stay:  

  • Fitness Center: Open daily, 24-hours
  • 26th Floor Pool: Open daily 6:00 a.m. - 10:00 p.m.
    • Food and beverage service available through in-room dining.
  • Spa: Open Friday - Sunday, 10:00 a.m. - 6:00 p.m. (last appointment at 5:00 p.m.) Monday & Thursday, 10:00 a.m. - 5:00 p.m. (last appointment at 4:00 p.m.)
  • Morning Yoga

    • Offered daily, 8:30 a.m. - 9:30 a.m. 

    • Located at The Ritz-Carlton pool deck on the 26th Floor. Present destination passport to yoga instructor for access for up to two guests. Class also available for purchase.

  • Lobby Gift Shop: Open daily 7:00 a.m. - 10:00 p.m.
  • FedEx Business Center: Open Monday - Friday, 9:00 a.m. - 6:00 p.m.
    • Self-service available 24-hours, daily
  • The Ritz-Carlton Club Lounge: Open daily 7:00 a.m. - 10:00 p.m. 

Dining options currently available include:

  • Savoca: A California Trattoria 
    • Breakfast: Monday - Friday, 6:30 a.m. - 11:00 a.m.
    • Breakfast: Saturday & Sunday, 6:30 a.m. - 11:30 a.m.
    • Lunch: Daily, 12:00 p.m. - 2:00 p.m.
    • Dinner: Daily, 5:30 p.m. - 10:00 p.m.
  • Glance Lobby Bar: Wine, innovative cocktails and light dining
    • Sunday - Thursday, 11:00 a.m. - 12:00 a..m,
    • Saturday - Sunday, 11:00 a.m. - 1:00 a.m.
  • Club Lounge - Daily, 7:00 a.m. - 10:00 p.m.
    • Breakfast 7:00 a.m. - 11:00 a.m.
    • Light Lunch 12:00 p.m. - 2:00 p.m.
    • Light Snacks 2:00 p.m. - 4:00 p.m.
    • Hors d'oeuvres & Cocktails 5:00 p.m. - 8:00p.m.
    • Desserts & Cordials 8:00 p.m. - 10:00 p.m.
    • Club Premium: $250 per night, Premium subject to change for major events. Any changes to the premium will be communicated in advance.
    • Children: 12 years and younger do not incur an additional charge. Any guest above 12 years old is $150 per person, per day.
    • The lounge only offers a limited bar.
  • Illy Café: Italian coffees, pastries, salads, sandwiches and on-the-go snacks
    • Daily, 6:30 a.m. - 6:00 p.m.
  • Blue Pool Bar: Serving beverages only
    • 11:00 a.m. - 5:00 p.m.
  • In-Room Dining: 
    • Sunday - Thursday, 6:30 a.m. - 1:00 a.m. and Friday & Saturday, 6:30 a.m. - 2:00 a.m
  • Pre-arrival amenities: guests can pre-purchase amenities and/or activities for themselves, or send to someone staying at the resort
    • Click here to order

 

Please visit the Guest Directory for menus and more dining options available in the local area.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Welcome Gift: In lieu of a welcome gift, Gold Elite members will receive a one-time award of 500 points per stay. Platinum, Titanium and Ambassador members will receive a one-time award of 1,000 points per stay.
Late Check-Out: Member benefits for late check-outs will be honored based upon Elite status.
Mobile Check-In/Check-Out: Available
Mobile Key: Available
Mobile Dining: Available
Mobile Guest Requests: Available

Additional measures for meetings and events include:

 

  • Easily accessible sanitizing stations will be placed throughout high traffic areas.
  • Tables, chairs, shared equipment, and meeting amenities are sanitized prior to and following each event and during banquet breaks using proper cleaning protocols.
  • All additional meeting equipment entering meeting space must be sanitized by the vendor using approved products and methods, and all third party vendors must wear appropriate PPE and follow hygiene protocols when loading into and out of event space.
  • Banquet menu offerings have been reimagined to focus on individually wrapped and packaged items and limited interaction stations.

Encore Event Technologies MeetSAFE designs in accordance with Marriott's Commitment to Clean protocols. Encore will coordinate with Event Services and event planner to ensure audio visual supports guidelines for set ups with appropriate social distancing to include such as audio reinforcement for additional square footage, attendee power options to allow people to remain at individual seats, and push talk microphones to facilitate conversation.