12725 Center Court Drive, Cerritos, California USA 90703

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Cerritos Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout the hotel reminds guests to maintain social distancing and inform guests of occupancy limits in compliance with local and state mandates. The front desk has been modified to create distance and partitions have been added for everyone's safety.

No valet service is available for parking and there is no shuttle service.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, and elevators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are also required to wear personal face coverings when in public spaces.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We do comply with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Modifications we have made include:

 

  • Fitness Center: Open with limited capacity and time limits to accommodate others. Masks required at all times.
  • Pool: Open with limited capacity and time limits to accommodate as many guests as possible.
  • Shuttle: Not operating.
  • Food and Beverage: Closed. Market by the front desk offers snacks and beverages. Several restaurants are within walking distance.
Food and beverage is currently unavailable except in the Market Place by the front desk where you will find snacks and beverages. There are several restaurants within walking distance.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: All food and beverage operations at the hotel are currently closed.
  • Lounge Access: The Sheraton Cerritos Hotel does not have a club or concierge lounge.
  • Welcome Gift: Platinum Elite, Titanium Elite, and Ambassador Elite guests receive 1,000 Bonvoy points upon arrival as a welcome gift. Gold Elites members receive 500 points upon arrival as a welcome gift.
  • Late Check-Out: Platinum Elite, Titanium Elite, and Ambassador Elite guests receive priority late check-out up to 4 PM based on availability. Please check with the front desk. Gold Elite members receive priority late check-out up to 2 PM based on availability. Please check with the front desk. Sliver Elite members receive late check-out based on availability. Please check with the front desk.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: The Sheraton Cerritos Hotel does not currently offer Mobile Key.
  • Mobile Dining: The Sheraton Cerritos Hotel does not currently offer Mobile Dining.
  • Mobile Guest Requests: Mobile Requests allow members to use the Bonvoy app to request additional room amenities or chat with the hotel. Anytime. Anywhere.