Jalan Pantai Dato Syed Omar, Langkawi, Malaysia 07000

Stay Well and Together We Can Rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping automatically every day. If you wish to receive housekeeping refresh service on alternate day, please let us know. We will be happy to make a schedule service according to your preferences.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Swimming Pool: Open from 7am - 9pm

 

  • Infinity pool - maximum 25 pax
  • Rock pool - maximum 15 pax
  • Kids pool -maximum 10 pax  


WestinWORKOUT Fitness Centre: Open from 6am - 10pm max 10 pax at one time.

Heavenly Spa by Westin:

 

  • Open from 10am - 7pm
  • Reservation required.
  • Kindly be inform that local government only allowed treatment with maximum of 60 minute massage.
  • Proper PPE wear by spa therapist during treatment such as face shield, face mask and hand gloves.
  • Guest is advice to take shower first before we proceed for the treatment.


Beach: Open

Westin Family Kids Club: Open from 9am - 7pm

Jacuzzi and Sauna: Open from 6am - 10pm

 

  • Jacuzzi limit for 4 person
  • Sauna limit for 3 person

SEASONAL TASTES
Breakfast timing will remain unchanged however we have enhanced the offering and as a safety measure, acrylic protection has been added to the buffet.

Buffet Breakfast - 7am-11am
Lunch - Closed
Dinner - Closed


TIDE
Open daily form 12noon - 10.30 pm


SPLASH
Daily from 10am - 6pm


BREEZE LOUNGE
Daily from 11:00am - 12midnight


IRD
Daily 24 hours

 

  • Outlet's capacity is adjusted according to social distancing guidelines
  • Sanitizing stations are made available throughout the outlet
  • Service utensils at the buffet are changed every 20 minutes
  • Buffet surfaces are disinfected after each service
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Your breakfast, our treat. Exclusively for our Marriott Bonvoy Platinum Elite, Titanium Elite and Ambassador Elite members.
  • Lounge Access: N/A
  • Welcome Gift: Enjoy a gift of your choice, exclusively for our top Elite members. Benefits are Bonus Points, or F&B Amenity, or Daily Breakfast for 2.
  • Late Check-Out: Based on availability.  Please call the front desk the morning of checkout and let them know your planned departure time. 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: N/A
  • Mobile Dining: N/A
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

For the Health and Safety of our associates & guests, the following precautions may be in place during your event:

 

  • Setup will be done in accordance to social distancing guidelines.
  • Temperature checks will be conducted for all attendees.
  • Hand sanitizer stations in public areas, event spaces and face coverings available on request for all guests.
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas.
  • All meeting rooms to be sanitized each night by using electrostatic sprayer technology.
  • Staggered arrivals, departures and breaks. Queuing may be required.
  • Group lead contact details will be kept with our safety and security team for 21 days to support government contact tracing initiative.

 

Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event.

 

**All of the precautions are subject to change with updated government guidance.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Malaysia, please refer to: http://www.motac.gov.my/en/announcement/guidelines-entry-and-quarantine-process-person-under-surveillance-pus-letter-of-undertaking-and-indemnity-pus-arriving-from-abroad