650 Aleka Loop, Kapaa, Hawaii USA 96746

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Kauai Coconut Beach Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding.  We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our resort to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines. Sanitation stations has been strategically placed in all high tough areas of our resort.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our resort and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, and elevators, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request. Enhanced cleaning of all high touch items such as remote control, guest room telephone, alarm clock and door knobs.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

When we do reopen our facilities, we will be committed to making these amenities and services at our resort available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Currently facilities and amenities remain closed with the plan of reopening soon.

 

  • Fitness Center: Open 24 Hours.
  • Beach: Public beach open, social distancing required.
  • Swimming Pool and Jacuzzi: Currently closed, reopening soon.

All food and beverage outlets below remain closed and reopening soon.

 

  • Moa Moa Hawaiian Fish House - Dinner Restaurant
  • Day Break Restaurant- Breakfast Restaurant
  • First Light Coffee and Juice Bar
  • Crooked Surf- Pool Bar
  • In Room Dining
  • Luau Makaiwa
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Currently Unavailable.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Food and Beverage outlets remain closed
  • Welcome Gift: Platinum/Titanium/Ambassador; 1000 bonus points OR local gift
  • Late Check-Out: 2pm upon availability, fee after 2pm.
  • Mobile Check-In/Check-Out: Available
  • Mobile Guest Requests: Available
Every guest room is thoroughly cleaned and disinfected between each guest. We will provide modified housekeeping services which includes amenity change, towel change, and trash removal every 7th day. However, we are more than happy to deliver any towels, linens or amenities at any time. You can contact us via Mobile Chat or Request in the Marriott Bonvoy app, stop by or call the front desk. All 7th day housekeeping service will be conducted while you are away from the room where possible. We understand that sometimes, rooms require more detailed cleaning from our Housekeeping team. Simply contact us via Mobile Chat or Request in the Marriott Bonvoy app, stop by or call the front desk to schedule a time when you are away from the room.