Malecon De La Reserva 615, Miraflores, Lima, Peru Lima 18

Stay well.

Welcome to JW Marriott Hotel Lima.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
show more

Hotel Information

Visit our corporate site to learn more about Marriott's commitment to cleanliness.
Our priority is to ensure a safer environment for our guests and employees. Achieving this goal is a shared responsibility. Join our efforts to improve the security of our public spaces by complying with local regulations and wearing masks, the use of which is mandatory whenever you are in the public areas of the hotel. We appreciate your cooperation and understanding. We also remind you to practice social distancing, staying at least 2 meters away from hotel guests and employees.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks.
  • Room service orders delivered right to your door without direct contact.
  • We encourage the use of QR codes in the Room Service menu, Remote Control, Directory, etc., to avoid contact.
  • No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators and stairs as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • In-room coffee makers are currently available and sanitized after each use.
  • Disinfection kits (disinfectant wipes, alcohol and gel alcohol), are available in the room for every arriving guest as well as upon request.
  • Housekeeping service is contactless.
  • All housekeeping amenities are delivered to the guest room without contact.


All rooms are thoroughly cleaned and disinfected prior to your arrival. During your stay, we will clean your room every day, the only requirement is that you are not present in the room, to avoid direct contact and make you feel safer. If you do not wish to receive daily room cleaning, or would like to schedule it for certain days and schedules, please contact our Guest Services team. We will be happy to arrange a cleaning schedule to suits your preferences.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Closed, waiting for local protocols to be activated.
  • Spa: Closed, waiting for local protocols to be activated.
  • Executive Lounge: Closed, waiting for local protocols to be activated.
  • Room service: Available 24/7.
  • JW Ceviche Lounge Bar: Currently under renovation.
  • Executive Lounge: Closed, waiting for local protocols to be activated.
  • La Vista Restaurant: Currently under renovation.
  • Terraza del Mar: Open according to local restrictions.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: At Terraza del Mar and offered to Platinum Elite/Titanium Elite/Ambassador Elite members according to Marriott Bonvoy's Benefits.
  • Lounge Access: Rearranged to comply with social distancing measures. The space is available for Platinum Elite/Titanium Elite/Ambassador Elite members. They will receive coffee and water at their disposal, but without permanent assistance for local restrictions.
  • Welcome Gift: Platinum Elite/Titanium Elite/Ambassador Elite members can choose from 1,000 points per stay (500 points for Gold members).
  • Late Check-Out: Until 4 PM, offered to Platinum Elite/Titanium Elite/Ambassador Elite members
  • Mobile Check-In/Check-Out: Please let us know through the app the day you plan to arrive and leave.
  • Mobile Key: You will not need to go through reception; you can go to your room directly.
  • Mobile Dining: Order your food to the room through the application.
  • Mobile Guest Requests: Connect with us through the app to request any item you want us to deliver to your room.

Dear guest,


Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, JW Marriott Lima is able to connect you with a series of hospitals and laboratories that offer the required testing and we are happy to assist you in booking an appointment. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.


Best regards,
Heinz Prelle
General Manager