Paseo de la Republica 170, Lima, Peru 1

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Lima Hotel & Convention Center.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates and partitions installed at front desks and at food and beverage service lines.
  • Enhanced cleaning protocols to disinfect all areas during peak usage, including full sanitation of highly used facilities such as elevators and escalator handrails. Hand sanitation stations added throughout the hotel, especially in high-traffic areas.
  • Social and physical distancing practices include reducing allowable seating capacities in spaces, increased distance between furniture in public areas, and managing queuing areas as well as enhanced technologies to support hybrid meetings via live-streaming.
  • Mobile check-in and service requests via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants.
  • Temperature screening for associates and vendors at entry points. Temperature screening for guests at entry points.
  • Room Amenities: In-room coffee makers are not currently available, but guests can request contactless coffee delivery. There is also a coffee station available at the Front Desk. Disinfectant wipes are available in the room for every arriving guest as well as upon request. Rooms are sanitized thoroughly cleaned before guest arrival. During check in process, guests can decide frequency for housekeeping cleaning service, or decline it completely.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Pool: Closed
  • Fitness room & Gym: Closed
  • Tennis Court: Closed
  • Spa: Closed
  • Laundry Service: Available
  • To-go Service: Available

We are committed to making our restaurants available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Las Palmeras restaurant: Closed
To-go service available.

Room Service
Open: Monday to Sunday from: 7:00 am to 8:00 pm

Club Lounge: Closed

Lobby Bar: Closed

Additional measures being taken include:

 

  • 'Grab and go' contactless food + beverage options available.
  • Redesigning food + beverage station set-ups to include partitions.
  • Tailored options for groups and enabled exclusive social distanced spaces.

Mobile Dining option not available at this location.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Yes.
  • Lounge Access: No.
  • Welcome Gift: Yes.
  •  Late Check-Out: Yes.
  • Mobile Check-In/Check-Out: Yes.
  • Mobile Key: No.
  • Mobile Dining: No.
  • Mobile Guest Requests: Yes.