Gulf of Papagayo, Guanacaste, Costa Rica 50503

Explore the world, with confidence.

At El Mangroove, Autograph Collection, we know that travel is an opportunity to pursue your curiosity with confidence and ease. We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, Partitions installed at front desks, hermetic disinfection of keys.

Paperless Guestroom. We encourage our guests to read the Guest Directory services on the TV which include QR codes for In-room dining, Makoko and Matiss menus, Spa and aquatic center services.

No valet service is currently available for parking.

Travel Declaration and Contact Tracing. Each guest must declare if experiencing health symptoms of any kind and report if he/she has been in direct contact with someone diagnosed with COVID-19 within the last 14 days. Guests must state if they are required to complete a self-quarantine or isolation during their stay based on medical recommendations, state or federal imposed guidelines.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:
 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities. Mandatory face coverings for guests in public areas (lobby, restaurants, store).
  • Temperature screening for guests, associates and vendors at entry points.
  • Sanitizing Stations available throughout the property.
  • Disinfection of guest luggage upon arrival.
  • Disinfection of seating areas with ultraviolet light before guests sit down in restaurants and lobby.


ROOM AMENITIES & HOUSEKEEPING SERVICE

 

  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Room cleaning available only upon request. Housekeepers will wear face coverings, single-use gloves, and closed shoes.
  • El Mangroove, follows the CDC high level infection control procedures to collect, wash and dispose laundry.
  • Mini-bar service and in-room coffee machine have been suspended until further notice.
  • Turn down services has been discontinued to facilitate minimal contact and entry to the room.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Azul Ocean Adventures: Open from 6:00 am to 9:30 am
  • Bearth Spa: Open from 9:30 am to 5:00 pm, reservation required.
  • Gym: Open 24/7 with limited capacity. All the Fitness Equipment has been reconfigured to secure safe separation of at least 6 feet between guest or parties. Each machine is disinfected before and after each use.
Matiss Restaurant: Open for lunch
12:00 pm - 9:30 pm

Makoko Restaurant: Open for breakfast and dinner
6:30 am - 11:00 am
7:00 pm - 9:30 pm

Room Service. El Mangroove has implemented secure touchless delivery of ordered items through offering the guest the use of prepackaged foods and ‘grab & go' items as the preferred method of food delivery. All packaging and products are single-use and disposable.

*Restaurants are operating with a reduced capacity of 50%. Buffet style serving, salad bars and self-serving service food options have been suspended until further notice at the El Mangroove. Only 'a la carte' serving is currently available. Self-service drinks stations have been suspended until further notice.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.