Reserva Conchal, Guanacaste, Guanacaste Costa Rica 50308

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our ""Commitment to Clean"" standards.

From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

At W Costa Rica - Reserva Conchal, we remain committed to delivering a safe and seamless travel experience. In order to ensure our guests meet all travel requirements for their return home, we are providing information about the available testing facilities in the local area.

Our team is able to coordinate on-site testing or connect you with a nearby hospital to obtain the required testing and we are happy to assist you in booking an appointment.

As requirements can vary as to the time needed for the test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.

On-site testing is available at our Covid Test Site within the resort, and the Metropolitan Hospital is located 5 minutes driving time from the hotel where Covid-19 tests are available, and the results will be back within 24-48 hours. Reservations are required upon arrival.

In the Resort

  • PCR Test: $150 USD + VAT
  • Antigen Test: $85 USD + VAT

In Cabo Velas Metropolitan Hospital:

  • PCR Test: $113 USD + VAT
  • Antigen Test: $55 USD + VAT

It is required to make an appointment to request the test in advance, please follow these steps:

1. Contact the Metropolitan Hospital via Whatsapp at +(506) 8631-3618. This number doesn't accept calls and is only for Whatsapp messages, or you can send an email to
2. An automatic response will be sent with step-by-step instructions to complete the epidemiological form and the online appointment scheduling.
3. It is essential that you present the code generated when filling out the epidemiological form at the time of the test.
4. Payment for the test will be received only with a credit/debit card. The invoice will be sent later by mail.
5. The service hours for taking tests are from 7:30 am to 3:30 pm from Monday to Sunday in the Covid Test Site at W Costa Rica, located in Studio 2. 


Starting December 6, all air passengers arriving in the United States, regardless of vaccination status, must show a negative COVID-19 test taken within 24 hours of departure. Non-US citizens must be fully vaccinated to travel to the United States by air.

Disclaimer: The testing service information is provided for your convenience while staying at the hotel. The use of this service is at your sole risk. The Hotel, W Costa Rica - Reserva Conchal, Marriott International, Inc. and the Hotel owner, and their subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, employees, successors, representatives and assigns (collectively, the "Marriott Parties"), make no warranty or representation, express or implied, to anyone as to the services provided by these service providers nor assumes any responsibility or liability in connection with such service. The service providers are independent agents and are not affiliated with Hotel, W Costa Rica - Reserva Conchal, Marriott International, Inc., and the Hotel owner, or any of their respective affiliates.

Signage throughout the property to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.

We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and stairs, etc. Furthermore, we will provide hand-sanitizing within the public spaces.

Personal Protective Equipment (PPE).

Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public spaces.

Electrostatic Spraying.

We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities
In-room coffee makers are available upon request. Guests can request contactless coffee delivery.
Disinfectant wipes are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open from 6am-7pm. Reservation required.
Spa: Open from 9am-5pm. Reservation Required.
Beach: Open from 5am-6pm. 
Golf: Open from 7am-5pm. Reservation required.
Games Room / Kids Club: Closed until further notice
Internal transportation: Operating on Normal Schedule
Convenience Store: Open from 8am-8pm, seven days a week.
Based on the guidelines and regulations of Local Health Authorities, restaurants will be available at 50% capacity, in order to promote social distancing between each table. The venues that will be available are:

Cocina de Mercado: Breakfast: 6:30am-10:30am. Lunch: 12pm-3pm. Dinner: 6pm-10pm
Zona Azul Beach Club: Lunch: 11:30am-6pm. Bar: 9am-6pm
Living Room: Snacks: 11:30pm-6:00pm. Bar: 10am-11pm
Wet Deck: Snacks: 11:30pm-6:00pm. Drinks Service: 10am-6pm
Latitud 10 Norte: Dinner 6:00-10:00pm

Opening nights and hours vary depending ok weekly programming.

Mobile Dining option will be available through the Marriott Bonvoy App
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Platinum Elite members or higher can choose between breakfast, points or a local gift.
  • Welcome Gift: Offered to Gold Elite members or higher:
    • Gold Elite: Points
    • Platinum Elite: Points, breakfast, local gift
    • Titanium Elite: Points, breakfast, local gift
    • Platinum Elite: Points, breakfast, local gift
    • Ambassador Elite: Points, breakfast, local gift
  • Late Check-Out: Confirmed upon availability to Silver Elite members or higher:
    • Gold Elite: 2pm
    • Platinum Elite: 4pm
    • Titanium Elite: 4pm
    • Platinum Elite: 4pm
    • Ambassador Elite: 4pm
  • Mobile Check-In/Check-Out: Available through the Marriott Bonvoy App
  • Mobile Key: Available through the Marriott Bonvoy App
  • Mobile Dining: Available through the Marriott Bonvoy App
  • Mobile Guest Requests: Available through the Marriott Bonvoy App