Reserva Conchal, Guanacaste, Guanacaste Costa Rica 50308

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our ""Commitment to Clean"" standards.

From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout the property to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.

We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and stairs, etc. Furthermore, we will provide hand-sanitizing within the public spaces.

Personal Protective Equipment (PPE).

Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public spaces.

Electrostatic Spraying.

We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities
In-room coffee makers are available upon request. Guests can request contactless coffee delivery.
Disinfectant wipes are available in the room for every arriving guest as well as upon request



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open from 6am-7pm. Reservation required.
Spa: Open from 9am-5pm. Reservation Required.
Beach: Monday to Friday: Open from 5am-10pm. Saturday and Sunday: Open from 5am-8pm.
Golf: Open from 7am-5pm. Reservation required.
Games Room / Kids Club: Closed until further notice
Internal transportation: Operating on Normal Schedule
Convenience Store: Open from 8am-8pm, seven days a week.
Tennis Court: Open 24hrs. Reservation required.
Based on the guidelines and regulations of Local Health Authorities, restaurants will be available at 50% capacity, in order to promote social distancing between each table. The venues that will be available are:

Cocina de Mercado: Breakfast: 6:30am-10:30am. Dinner: 6pm-10pm
Zona Azul Beach Club: Lunch: 11:30am-6pm. Bar: 9am-6pm
Living Room: Snacks: 10am-11pm. Bar: 10am-11pm
Wet Deck: Snacks: 10:30am-6pm. Drinks Service: 10am-6pm

Mobile Dining option will be available through the Marriott Bonvoy App
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: Platinum Elite members or higher can choose between breakfast, points or a local gift.
  • Welcome Gift: Offered to Gold Elite members or higher:
    • Gold Elite: Points
    • Platinum Elite: Points, breakfast, local gift
    • Titanium Elite: Points, breakfast, local gift
    • Platinum Elite: Points, breakfast, local gift
    • Ambassador Elite: Points, breakfast, local gift
  • Late Check-Out: Confirmed upon availability to Silver Elite members or higher:
    • Gold Elite: 2pm
    • Platinum Elite: 4pm
    • Titanium Elite: 4pm
    • Platinum Elite: 4pm
    • Ambassador Elite: 4pm
  • Mobile Check-In/Check-Out: Available through the Marriott Bonvoy App
  • Mobile Key: Available through the Marriott Bonvoy App
  • Mobile Dining: Available through the Marriott Bonvoy App
  • Mobile Guest Requests: Available through the Marriott Bonvoy App