Playa Conchal, Guanacaste, Guanacaste Costa Rica

Stay Well and Together We Can Rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

At The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa, we remain committed to delivering a safe and seamless travel experience. In order to ensure our guests meet all travel requirements for their return home, we are providing information about the available testing facilities in the local area.

Our team is able to connect you with a series of hospitals and laboratories that offer the required testing and we are happy to assist you in booking an appointment.

As requirements can vary as to the time needed for the test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.

The Metropolitan Hospital is located 5 minutes driving time from the hotel where Covid-19 tests are available, and the results will be back within 24-48 hours. Reservations are required upon arrival.

In the Resort:

  • PCR Test: $150 USD + VAT
  • Antigen Test: $85 USD + VAT


In Cabo Metropolitan Hospital:

  • PCR Test: $113 USD + VAT
  • Antigen Test: $55 USD + VAT


It is required to make an appointment to request the test in advance, please follow these steps:

1. Contact the Metropolitan Hospital via Whatsapp at +(506) 8631-3618. This number doesn't accept calls and is only for Whatsapp messages, or you can send an email to mycovidtest@metropolitanocr.com
2. An automatic response will be sent with step-by-step instructions to complete the epidemiological form and the online appointment scheduling.
3. It is essential that you present the code generated when filling out the epidemiological form at the time of the test.
4. Payment for the test will be received only with a credit/debit card. The invoice will be sent later by mail.
5. The service hours for taking tests are from 7:00 am to 12:00 pm from Monday to Sunday in the Hospitality Suite, next to the Westin Hotel shopping center.

Disclaimer: The testing service information is provided for your convenience while staying at the hotel. The use of this service is at your sole risk. The Hotel, The Westin Reserva Conchal, Marriott International, Inc., and the Hotel owner, and their subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, employees, successors, representatives, and assigns (collectively, the "Marriott Parties"), make no warranty or representation, express or implied, to anyone as to the services provided by these service providers nor assumes any responsibility or liability in connection with such service. The service providers are independent agents and are not affiliated with Hotel, The Westin Reserva Conchal, Marriott International, Inc., and the Hotel owner, or any of their respective affiliates.

 

  • Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local regulations.
  • Partitions were installed at front desks and food and beverage service lines.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to use face coverings in all public areas of the resort.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are available upon request. Guests have the option of requesting contactless coffee delivery as well. Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to the guest's arrival and under the highest quality standards. The cleaning service will be carried out with the frequency that our guests consider most convenient, if guests do not want this service during their stay, we will make sure to honor their request. However, for stays longer than 7 nights, even if guests have opted out of receiving the daily cleaning service, we will automatically clean the room every three days.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open from 6am to 7pm. Reservations are required.
  • Spa: Open from 9am to 5pm. Reservations are required. Guests are required to use Face Covering for Salon services.
  • Beach: Open from 5am to 6pm. Umbrellas and/or beach chairs are not available in accordance to the protocols established by local authorities.
  • Golf: Open from 7am to 5pm. Reservations are required.
  • Kids Club: Closed until further notice
  • Internal Transportation Service: Operating on normal schedule with reduced seating capacity
  • Activities: We have enabled some non-motorized activities through "equipment loan" for you to enjoy kayaking, paddle boarding and cycling. Equipment inventory is subject to availability.
  • Tennis Court: Open 24hrs. Reservation required.

Modified operational practices for in-room dining, no self-service buffets, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.

 

Manglar: open
Cauri Lobby Bar & Bistro: Temporarily Closed
Bamboo: Open
Spirula Trattoria: Open
Faisanela: Open
El Ranchito: Open
Mitra: Open
Caracola Poolside Restaurant: Open
Bar Imperial: Temporarily Closed
La Sabana: Temporarily Closed
Mobile Dining: Order your private, in-room dining experience through the Bonvoy™ mobile app. This feature is available before arrival and during stay. You can order your food while being away from the hotel and we will deliver at the time you wish directly to your room.

 

Please ask for the updated hours of operation at your check-in.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Included in the All-Inclusive packaged
  • Lounge Access: Lounges are currently closed until further notice
  • Late Check-Out: Available for guests that have Silver Elite status or higher. Based on availability
  • Mobile Check-In/Check-Out: Available through the Bonvoy™ mobile app
  • Mobile Key: Available through the Bonvoy™ mobile app
  • Mobile Dining: Available through the Bonvoy™ mobile app
  • Mobile Guest Requests: Available through the Bonvoy™ mobile app