Avenida dos Combatentes 45, Lisbon, Portugal 1600-042

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Lisbon Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurant, bars, fitness and swimming pool area in accordance with the Portuguese government guidance.
  • Hand sanitizer stations are available in high-traffic areas.
  • Acrylic protection barriers have been installed at front desks, concierge and food service counters.
  • Self-Parking mandatory, valet service is not available.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon checkout, your invoice will be available to view directly in the app.
  • Luggage assistance is available on request. Baggage disinfection is available for guests.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's commitment to clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced public space cleaning: we have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and stairwells as well as provided hand-sanitizing stations in high traffic areas.
  • Housekeeping services: have been revised to limit staff interactions. There will be no turndown service, except by special request from guests.
  • Personal protective equipment (PPE): staff members will wear PPE (e.g. facemasks, disposable gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear masks in public areas of the hotel.
  • Electrostatic spraying: We will be using enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Rooms: will be assigned in intervals to maximize distancing between them and will be re-occupied 24 hours or more after the last departure.

 

Room amenities: Refrigerators are available and sanitized; Literature including magazines and books has been removed from rooms; Coffee machines & kettles - sanitized for your safety. Coffee and tea amenities are sealed; Disinfectant wipes are provided in rooms.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services every day and while you are away from the room. You may decline housekeeping services up to 3 days - simply let our team know.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness center: open, reduced capacity, advance booking required. One-hour time limit in place to enable cleaning protocols.
  • Swimming pool: open, reduced capacity and enhanced cleaning protocols.

We have revised service across our Restaurant and Bars so check the website for the latest opening times. Digital menus are available in all areas. We strongly recommend advance-booking, use of contactless payments or credit/debit card payments.

 

  • Citrus restaurant: open for Breakfast, Lunch and Dinner.
  • Paradiso bar: open for drinks and snacks.
  • Tapas & Tiles bar: open for drinks, cocktails and snacks, from 05 pm to 11 pm.
  • Executive lounge: will remain closed until further notice.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available in Citrus restaurant (a-la-carte menu and buffet service) and through room service (a-la-carte menu). Self-service buffet not available.
  • Lounge Access: Executive lounge currently not available. Titanium/Ambassador will be offered a selection of snacks/beverage choices in our Citrus restaurant.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per standard.
  • Mobile Check-In/Check-Out: Available, ID to be presented at front desk on arrival.
  • Mobile Dining: Not available through mobile app. Guests can order room service through AYS.
  • Mobile Guest Requests: Available via mobile chat.