Rua Latino Coelho, 1, Lisboa, Portugal 1069

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities and facilities available during your stay.

Here is what to expect during your stay at Sheraton Lisboa Hotel & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and bars in compliance with local and state mandates and partitions installed at front desk.

Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
Mobile check-out and alternative payment options available including contactless payment methods to facilitate social distance where applicable

Key cards disinfected between stays and sanitized prior to handover to guests.

Food and beverage menus available on your mobile phone through QR Code scan.

Removal of non-essential items in the guestrooms. All the information is available on the TV.

No valet service is currently available for parking.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic, including restrooms, elevators, and escalators, as well as of high-touch items like handles, knobs, pulls, etc. Hand sanitizing stations provided throughout the hotel.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Staff temperature control.
Guests are required to wear personal face coverings in all public areas.

We're utilizing enhanced products like hospital-grade disinfectants and the right chemicals for each surface, to support our already rigorous cleanliness protocols.

Room Amenities
Removal of high-touch non-essential items.
In-room disposable coffee/tea cups and sealed add-ons.
Disinfectant wipes are available in the room for every arriving guest as well as upon request .

Housekeeping
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center
Open from 10:00 AM until 6:00 PM.
Each guest can use the gym for a period of 1 hour, subject to availability and prior reservation.
Hand sanitizers and disinfecting wipes for the equipment available.
Use of mask is required when circulating in the Fitness Center.

Spa
Open from 10:00 AM until 6:00 PM
Treatments Menu adapted to comply with safety guidelines. Inside the treatment room, the therapist uses PPE and the guest must wear a mask. Treatments reservation required.
Jacuzzi, sauna and Hammam are closed, according to government regulations.
Guests are required to wear mask when circulating in the spa.

Swimming Pool
Open from 10:00 AM until 6:00 PM
To keep social distancing, we have reduced the number of sunbeds and so that all can enjoy the pool, each guest will have access for a period of 3 hours, subject to availability and prior reservation.
Each sunbed is disinfected between use.
Guests are required to wear slippers when circulating in the pool and mask to access the pool area.

Sheraton Club Lounge
The guests staying at Club Levels can temporarily enjoy a lavish breakfast at the Lobby Bistro and an exclusive Happy Hour at the Lobby Bar.
Lobby Bistro: Breakfast from 7:00 a.m. to 10:30 a.m. (Monday to Friday) | From 7:00 a.m. to 11.00 a.m. (Weekend)
Lobby Bar: Happy Hour 5:00 p.m. to 7:00 p.m.
Modified floor plans and reduced seating to ensure physical distancing. Surfaces sanitized between guest use.

Defined occupancy and seating times. Reservation at the restaurant required to control flow when busy.

Appropriate PPE use for food handling and compliance with all Marriott and industry food safety protocols.

Bar service with cocktail equipment sanitized between use. Modified procedures for garnishes and glassware.

Menus available through QR Code scan.

Elimination or strict modification of self-service food stations; physical barriers in place for most displays.

Pay-At-Table: reduced handling of guest personal property; alternate payment options including contactless like MB WAY.

Room Service menu available at the TV or through QR Code scan. You can place your order over the room telephone or via the Marriott Bonvoy App, and choose to either picking the food up in the lobby, or having it delivered in the comfort of your room (additional charge apply).
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.
Registration
Separate registration areas; options for signage and physical barriers.

Room Sets
Linenless table options; customized floor plans with seating capacities reviewed for each individual event.

Audio/Visual
Sanitized equipment; live-streaming support to facilitate hybrid meetings with virtual attendees.

Guest Flow
Clearly marked meeting entrances/ exits and one-way directional signage.

Breaks
Single-serve and pre-packaged condiments, food and beverages; breaks coordinated across groups to manage guest traffic.

Meals & Food Displays
Pre-packaged, grab-and-go, or plated meals, modified buffets with servers, shields, hand sanitization and queue management.

Beverages & Bar
Sanitized cocktail equipment between use; modified operations for garnishes and glassware.

Table Settings
Minimized table settings, pre-packaged or disinfected between use.

Cleanliness
More frequent cleaning in high traffic areas and during breaks. Surfaces including tables, chairs, and all high-touch items sanitized between events

Requests and Billing
Touchless options via Marriott's Meeting Services App, and reduced handling of planner's personal meeting materials.

Outside Vendors
Updated policies to include cleanliness, PPE, and sanitization requirements.